Filthy service

Saturday afternoon my partner and I checked in at Albert apartments for two days from 3rd up until the 5th of August on arrival the security wasn't very receptive our room number was meant to be room 901 but was given room keys for 909 just in 5 mind of being in our room the cleaning lady walks in without knocking in fact she used a spare key to open I presume my partner and I immediately felt unsettled ,the same day around 19:45 my partner and I went out for drinks and went back the room around 00:30 to discover the locks were changed and our personal belongings were confiscated with zero explanation we were livid that people could go through and touch our things and forcefully removed them without informing us only to find out we were checked in to a in correct room and also my partner was given that key security showed us the 901 room with that being said it was all of a sudden now it was our problem to collect our items from office down the road in at night around 1am a Gent by the name of Jimmy tried his best to assist at that point we just wanted our money back and he promised to move the 1Wex apartment the next day and he asked us to stay at 901 for the night, the next day a Gent the by name Rameez takes over the situation at he sounded genuine he offered us an extra day and he went quiet on chats I asked him to please send clean towels and tissue I told him our cellphone charger and plug is missing and zero response regarding the extra day, proir to him being quiet about extra I given him the date as to when we are going to be available the went dead on us, I would never recommend us filth to anyone