cockroachs and uncleaned rooms

We are guests at 10 on Cape self catering accomadation (10 on Cape) for 3 nights starting from last night (17 December 2015)<br> <br> Last night(17 December 2015) in room 10 we saw a cockroach,however we had no choice but to sleep in the room regardless. Early this morning(18 December 2015) we woke up to pay full amount and also to lodge a complaint regarding the cockroach. We were then assured that both rooms (10 $ 5) will be fumigated. it was also highlighted to us that this was not a new issue but something that is well managed. <br> <br> Nonetheless we then left to continue the day only to return to the apartments untouched and not cleaned nor fumigated. We then proceeded to to call the contact number to seek assistance with regards to our rooms not being at the least cleaned. The relief manager kept asking us as to what she must do and gave no solution and instead dropped the phone on us twice, we then proceeded to try contact the owner Andri du Toit who has of yet not responded to any of our correspondence via email,sms and facebook message.