SHOCKING SERVICE AND INACCURATE INFORMATION THAT LOST TO ME LOSING ALL MY FUNDS

I have been trading with 10cfds.com and had $4000 in the trading account. I had a withdrawal of $1000 pending, and the trading advisor that was assisting me with trading, phoned me and asked if I wanted to take a trade. I said NO, because I was waiting for the withdrawal to go through first, before doing any trading. He then ASSURED me that my withdrawal would NOT be impacted by placing a trade, I would still be able to do the withdrawal, so I place the trade. Within 10 minutes I received a email from 10CFDS indicating that my withdrawal had been cancelled due to the trade that had been placed. The trade consequently went south and I lost all the money in the account.

I realise that trading comes with risk, and my issue is NOT that the trade tanked, but that I was given INCORRECT INFORMATION. I would NOT have taken the trade and would have had the $1000 that I planned to withdraw. After the trade tanked, I struggled for over a week to get hold of anyone from 10CFDS and only had someone call me once I threatened to post on Hello Peter.

They have not been willing to address my issue of paying me the $1000 withdrawal, which I would have had, had they not given me incorrect information.

SUMMARY 1) INCORRECT INFORMATION GIVEN 2) I WAS IGNORED UNTIL I THREATENED TO TAKE ACTION 3) THEY HAVE BEEN UNWILLING TO PAY THE $1000 I WOULD HAVE HAD, HAD I RECEIVED ACCURATE INFORMATION.