1O
12 Oceans hotel
Unclaimed Business
1O
12 Oceans hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Kelly B
1 reviews | Active since Jan 2020
9 Jun 2023, 20:58
Extremely poor customer service
I was at the hotel last week and ordered from the lady working at the bar, 15 minutes later i did not recieve my order until i went back to the bar to pick it up myself, today again the same happened so when i asked the lady why her service was so slow the attitude she gave me as a customer is uncalled for and extremely rude, she specifically said "so what will do about it" that happened today at about 9:15 to 9:45 , im not sure if its the company's training process to have an attitude towards customers as she is at the front line and is employed as a bar attendant. After i ordered my food it took about 20 to 30 minutes ,eventually she notifies me that its ready,when i asked her why it always takes so long her responce was , "we have tolx you before it takes a while ,im not sure what you want me to do about it" the attitude she gives is a reflection on the company . I am looking forward to getting clarity from 12 Oceans on how to handle such a matter as i am a customer of the establishment and frequently eat and spend time there,today me and my guests left due to her attitude . Looking forward to getting clarity from you. Tate
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Kelly B
1 reviews | Active since Jan 2020
9 Jun 2023, 20:58
Extremely poor customer service
I was at the hotel last week and ordered from the lady working at the bar, 15 minutes later i did not recieve my order until i went back to the bar to pick it up myself, today again the same happened so when i asked the lady why her service was so slow the attitude she gave me as a customer is uncalled for and extremely rude, she specifically said "so what will do about it" that happened today at about 9:15 to 9:45 , im not sure if its the company's training process to have an attitude towards customers as she is at the front line and is employed as a bar attendant. After i ordered my food it took about 20 to 30 minutes ,eventually she notifies me that its ready,when i asked her why it always takes so long her responce was , "we have tolx you before it takes a while ,im not sure what you want me to do about it" the attitude she gives is a reflection on the company . I am looking forward to getting clarity from 12 Oceans on how to handle such a matter as i am a customer of the establishment and frequently eat and spend time there,today me and my guests left due to her attitude . Looking forward to getting clarity from you. Tate
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Replies (0)