1
12Go
Unclaimed Business
1
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Shelton K
1 reviews | Active since Jan 2020
12 Jan 2026, 07:42
12Go support do not respond to problems with bookings
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.
Helpful (0)
|Replies (0)SK
Shelton K
1 reviews | Active since Jan 2020
12 Jan 2026, 07:42
12Go support do not respond to problems with bookings
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.
0
Replies (0)