Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.
1 reviews | Active since Jan 2020
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.
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