1Fetch
4.3|37 reviews
NB
Neil B
1 reviews | Active since Member
25 Jul 2024, 07:30
FALSE ADVERTISING
They advertise to collect in 90 minutes, my parcel was collected in 190 minutes. It then took them 3 hours to deliver to Pretoria from JHB. If you want something couriered quickly, I suggest you don't use these guys.
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Replies (2)1Fetch's replyOfficial
25 Jul 2024, 07:51Good day Neil, apologies for any inconvenience caused. The delivery was 60km in distance but nonetheless, the delay should have been communicated to you. We do pride ourselves on the fact that deliveries are generally completed within a 3 hr window and this did not meet that promise. We will be contacting you directly to explain further.
Best regards,
1Fetch's reply25 Jul 2024, 07:51
Official
Good day Neil, apologies for any inconvenience caused. The delivery was 60km in distance but nonetheless, the delay should have been communicated to you. We do pride ourselves on the fact that deliveries are generally completed within a 3 hr window and this did not meet that promise. We will be contacting you directly to explain further.
Best regards,
NB
Neil B's updateReviewer Update
25 Jul 2024, 08:12Thank you for getting in touch. Always sad when one individual at a company spoils it for all. I believe this will not happen again.
NB
Neil B's update25 Jul 2024, 08:12
Reviewer Update
Thank you for getting in touch. Always sad when one individual at a company spoils it for all. I believe this will not happen again.