1StopShop, Excellent Customer Service

Possibly had one of the most pleasant online shopping experiences with this site. Ordered a UPS online from them. There was a delivery delay due to stock running out. Changed my mind about the UPS because I heard some negative reviews from colleagues about that specific brand. I contacted them and they said that since it hadn't shipped, they would gladly reverse the sale. This is where the excellent service kicked in.

A week passed and the refund did not reflect. I waited for 7-10 working days before raising a query. The 3rd week after cancelling, before I could even contact them, Marina from 1StopShop called me to advise that they had picked up a batch of failed refunds/reversals from their credit card facility provider. She was extremely pleasant and assured me that they were definitely trying to resolve the issue. 5 days later she again called. She then also provided me with the contact details of Antonia, who although sounding a lot more stressed and flustered, was extremely helpful and transparent about what was happening.

For a SMME, 1StopShop/ Nivo is extremely well run by these two ladies and I'm sure the staff they were in the process of hiring, will be just as well trained. I will happily recommend them to anyone in doubt about purchasing through this online store