1voucher worst customer service. And robs clients

I am so upset with 1voucher .i loaded a voucher on the 1voucher app but the funds didn't reflect and this was yesterday.i have sent emails,I have called I sent messages on Whatsapp i received 1 reply about them having technical difficulties and that their technicians are busy but now a whole 24hrs have passed and I am not getting an answer to when I am getting my funds.i refuse to wait up to 2 weeks for my money because that is what they do or they don't refund a person's money at all.they lack customer service and empathy and just couldn't give a damn about the people the robbing ... ..