Accommodation Refund not received!

Wedding was canceled with 100% refund promise as per email, Whatsapp and telephonically. Numerous phone calls, whatsapp message a year later and no response. Unfortunately I did not receive my accommodation refund of R9 700.00. Spoke to Jacques the owner who promised to refund me but to date a year later still waiting. I even offered to accept half of money paid but no response. Sad when you trust someone and the wedding venue is really spectacular.