2O
23 on riverside
Claimed Business
2O
23 on riverside
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Wendy S
1 reviews | Active since Jan 2020
12 Nov 2023, 13:48
Accommodation Refund not received!
Wedding was canceled with 100% refund promise as per email, Whatsapp and telephonically. Numerous phone calls, whatsapp message a year later and no response. Unfortunately I did not receive my accommodation refund of R9 700.00. Spoke to Jacques the owner who promised to refund me but to date a year later still waiting. I even offered to accept half of money paid but no response. Sad when you trust someone and the wedding venue is really spectacular.
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Wendy S
1 reviews | Active since Jan 2020
12 Nov 2023, 13:48
Accommodation Refund not received!
Wedding was canceled with 100% refund promise as per email, Whatsapp and telephonically. Numerous phone calls, whatsapp message a year later and no response. Unfortunately I did not receive my accommodation refund of R9 700.00. Spoke to Jacques the owner who promised to refund me but to date a year later still waiting. I even offered to accept half of money paid but no response. Sad when you trust someone and the wedding venue is really spectacular.
0
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Michelle L
1 reviews | Active since Jan 2020
27 Dec 2020, 19:10
Bad Service
My wedding date were on the 28th March 2020 but due to lockdown the wedding were postponed to the 7th Nov 2020. So it all started with being invited for a food tasting on our arrival there were no food for tasting. Two weeks before our wedding in March we got told the deco are not cover there is an additional cost. In June we notified Jacques that we would like to cancel the wedding we received no feedback i sent a follow up email in July. After calling him he got his assistant Beaunette emailing us advising that they will be taking 80% of our money and only refund 20% as per the terms and conditions on the contract but it came across as an excuse using Corvid we all have been impacted by Corvid. August my partner emailed Beaunette explaining our last conversation with Jacque before the epidemic. After following up numerous times On the 17th Oct Beaunette agreed to send me the invoice on the 2de Dec i followed up on the 4th and 17th Dec with no response the number just rings. On the 22 Dec i got very sick and had to be admitted for an emergency operation to be done the 23rd Dec we got advised that there is a co-payment which we did not have. So my cousin decided to call Jacques to ask when payment will be done he's response were i will deal with it on Monday 27th Dec as he is on a "WELL DESERVED HOLIDAY". Thanks God to family i managed to undergo the operation. I regret my decision choosing 23OnRiverside as my wedding venue they sell you what you want to see but when it comes to deliver its a different story. Jacque i hope you enjoyed your WELL DESERVED HOLIDAY
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Michelle L
1 reviews | Active since Jan 2020
27 Dec 2020, 19:10
Bad Service
My wedding date were on the 28th March 2020 but due to lockdown the wedding were postponed to the 7th Nov 2020. So it all started with being invited for a food tasting on our arrival there were no food for tasting. Two weeks before our wedding in March we got told the deco are not cover there is an additional cost. In June we notified Jacques that we would like to cancel the wedding we received no feedback i sent a follow up email in July. After calling him he got his assistant Beaunette emailing us advising that they will be taking 80% of our money and only refund 20% as per the terms and conditions on the contract but it came across as an excuse using Corvid we all have been impacted by Corvid. August my partner emailed Beaunette explaining our last conversation with Jacque before the epidemic. After following up numerous times On the 17th Oct Beaunette agreed to send me the invoice on the 2de Dec i followed up on the 4th and 17th Dec with no response the number just rings. On the 22 Dec i got very sick and had to be admitted for an emergency operation to be done the 23rd Dec we got advised that there is a co-payment which we did not have. So my cousin decided to call Jacques to ask when payment will be done he's response were i will deal with it on Monday 27th Dec as he is on a "WELL DESERVED HOLIDAY". Thanks God to family i managed to undergo the operation. I regret my decision choosing 23OnRiverside as my wedding venue they sell you what you want to see but when it comes to deliver its a different story. Jacque i hope you enjoyed your WELL DESERVED HOLIDAY
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Brett J
1 reviews | Active since Jan 2020
20 Nov 2019, 11:58
Complaints on 23 on Riverside, Lanseria. Gauteng.
I attended a wedding at your venue during October and had booked to stay overnight at your lodge. I found that it was very difficult to get in contact with you telephonically, leaving messages which were not returned. I tried e mail and received no replies. This went on from May through to September. When I eventually managed to get you on the phone, you informed me that you had been replying to my e mails. I eventually established that you were not using the correct email address!! This was just the beginning of a disastrous interaction between ourselves. Upon arrival at the lodge, I went to reception and was directed to a dwelling that I would be sharing with the bride's family. No one accompanied us to our room. The accommodation proved to be 3 bedrooms with a small sitting room. Two of the bedrooms had en suite bathrooms, the third was just a room with 2 single beds. The upstairs room had a small kitchenette but no kettle. As we were sharing with a couple who had 1 small child and a baby, they obviously had to have the room with the double bed, particularly as the promised cots were not provided. The en suite bedroom downstairs was for the bride's parents. Therefore there was no bathroom facilities that I could use without disturbing one of the married couples. When I went to reception to ask about this, I was rudely told that I should take the matter up with the bride and groom. I found this completely unacceptable as I certainly was not about to spoil their special day!
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Brett J
1 reviews | Active since Jan 2020
20 Nov 2019, 11:58
Complaints on 23 on Riverside, Lanseria. Gauteng.
I attended a wedding at your venue during October and had booked to stay overnight at your lodge. I found that it was very difficult to get in contact with you telephonically, leaving messages which were not returned. I tried e mail and received no replies. This went on from May through to September. When I eventually managed to get you on the phone, you informed me that you had been replying to my e mails. I eventually established that you were not using the correct email address!! This was just the beginning of a disastrous interaction between ourselves. Upon arrival at the lodge, I went to reception and was directed to a dwelling that I would be sharing with the bride's family. No one accompanied us to our room. The accommodation proved to be 3 bedrooms with a small sitting room. Two of the bedrooms had en suite bathrooms, the third was just a room with 2 single beds. The upstairs room had a small kitchenette but no kettle. As we were sharing with a couple who had 1 small child and a baby, they obviously had to have the room with the double bed, particularly as the promised cots were not provided. The en suite bedroom downstairs was for the bride's parents. Therefore there was no bathroom facilities that I could use without disturbing one of the married couples. When I went to reception to ask about this, I was rudely told that I should take the matter up with the bride and groom. I found this completely unacceptable as I certainly was not about to spoil their special day!
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