3G Mobile ****s customers

3G Mobile ****s customers. When I queried a payment, no response was given, however, when I wanted to verify their account details, I received a prompt reply to assure me the bank account details that I have is that of 3G Mobile, so I paid. let me give a background: I am very saddened by your unfair and absurd behaviour when I tried to get my phone repaired. On August 30, the repair centre received my Nokia F20BTX1892025 (as per 3G Mobile SMS). On 31 August, I received another SMS stating the phone was out of warranty and the quote for repairs came to R1868,22. I bought the phone from Ackermanns for R2400. (R2400-R1868,22=R531,78), this means the repair cost is 77.84% of the purchase price. Let me simplify: If I buy a car for R100 000, the repair cost would be R77 840, 00. Does this look plausible to you or are you in the business of *********** customers? This, however, is not even the big rip-off. I rejected the quote and was asked to pay R302,63 (according to your SMS received on 14 September 2023. No explanation was given as to why I must pay R302,63. Only when I collected the phone from Ackermans did I see I paid for the assessment and I suppose the courier costs. So, are you telling me that I must pay for an assessment after I have explained in detail the problem with the phone or was I charged for the determination of the quote’s costs? I am in business as well and when my customers send me a job, I assess what needs to be done, draw up a quote and inform the customer, THE QUOTE IS FREE. If the customer rejects the quote, I try to establish common ground that is mutually acceptable to both parties. In the event the customer still rejects the quote, I DO NOT CHARGE FOR QUOTE DETERMINATION, ASSESSMENTS OR EVALUATIONS. However, you charge for a rejected quote, I accept payment of the courier costs, but not the assessment because you were informed of the nature of the problem. That is not even the bad part, in your SMS, you never stated a reason for the R302,63 charge. I hereby CLAIM BACK the R302,63 charge on the basis as described. I know your response would be that I signed that I may pay charges, if applicable. But then be upfront and disclose what charges may apply, or are you going to tell me I should have read the fine print? I have not heard a squeak from 3G Mobile, so am I to accept that rejecting repairs comes at a cost?