No service, possible scam

I organised and paid for a share load with 4 Cities. They do not answer phone calls or mails. I was promised collection of the goods but nothing has happened. I feel I have been scammed, stay away from them. Unfortunately I had used them before and was happy with the service, I did feel it was a bit strange paying in full up front, but, as I had not had a problem before, like a fool I paid. I am now going to small claims court to get my money back. This has been going on since October 2018