Zero

Zero professionalism. Zero responsibility. Zero accountability. Zero competence. Zero building quality and compliance standards. There’s a reason CivBuild Properties block the “review” functionality on GoogleMaps for all of their properties, including in Tshwane and Hartebee****rt.

Handover of unit with huge leaks in windows, window-frames, and window-sills. No gutters or roof flash boards on building. “Construction manager”, Hendriaan, confidently states that the building “does not require gutters”. When you solely report a major issue such as these huge and constant/continual window leaks (with water actively continuously leaking from the frames even when it’s not currently raining - so one can imagine the extent when it actually is pouring with rain), they turn around and ask you, “But how’s the braai?”. When you kindly respond by requesting them to please simply sort out the reported major leaks which you’ve been waiting for days on being fixed during the extreme downpours in Tshwane and which are a risk not only for flooding and mould, etc. particularly if one is not at home to constantly wring out towels which get drenched in a matter of a few hours only due to the intensity of the leaks, they again simply insist on their question, “but how’s the braai? Is it nice?” Do you truly think that a person whose priorities are that of a functional and habitable living environment, has time for a braai or for testing your braai equipment, when they are sitting around dedicating all of their time waiting on you fixing (and each and every day stating that you are coming to fix, but only coming into my home to shout, “there’s nothing to do today; we will do it tomorrow”, in a pattern which never actually materializes) major construction issues in the unit, as well as constantly sending you emails and messages which you intentionally ignore, as well as having to ultimately take it upon oneself to sort out and fix your own major issues which you refuse to do, even though you are on-site causing chaos and havoc, including directly at one’s vehicle, all the time, after I’ve paid rent? The only thing they did indeed express worry and concern over literally, in regard to the leak was, “Oh, I’m very worried about the curtains getting wet, the curtains must not get wet!” This is only because each of the units came pre-fitted with curtains which they own. There is a total lack of coordinated communication, and in fact complete miscommunications, between their rental agent/office worker, Charlene, and Hendriaan on-site, with the 2 of them communicating with each other and then each of them communicating completely contradictory information to you as a client/tenant, and then literally blaming you for their miscommunications, with each of them taking zero responsibility or accountability for their actions and behaviors. Once they receive their rent money, you are on your own; do not expect them to fix major issues such as voluminous water leaks, etc. which are due solely to poor construction on their part. Yet, they simultaneously consistently waste your entire work-days and work-week on end even, coming into your already-occupied unit and scanning every nook and cranny of your personal contents (to the extent of Hendriaan even snatching your personal belongings off the counter-top on multiple occassions), but resolving absolutely nothing! On top of it all, Hendriaan behaves like he is doing you huge favors and he even tells you “I am doing everything to accommodate you”, when he in fact blatantly resolves nothing whatsoever with the leaks worsening, while he displays blatant attitude and derogatory behavior towards you - on an issue that you never should be experiencing or having to raise in the first instance. It is wholly evident that one’s rental money is all that matters to them. How can the sole issue (amongst countless unsatisfactory issues being experienced, that one could in fact raise for attention) that one raises with them - being that of the intensive window leaks resulting in an uninhabitable living environment which is a material breach of contract, be met with such a blatant refusal to fix and simply professionally and efficiently resolve same? It is mind-boggling.