Nyala is not friendly

These are a bunch of *******. I booked and unfortunately could not go and had already paid the deposit. I enquired about cancel policy only to be told I'll be refunded half. I had no problems with that. However they still refusing to pay me back with excuses of "the money is already in your bank account" Lastly when I spoke to their social media person she gave me an attitude acting like I am asking for something that's not even mine. Worse I would wait days for them to pay to give the money the chance to reflect. Till today no luck