959 Panelbeaters Boksburg
1.3|3 reviews
EV
Erika V
1 reviews | Active since Member
03 Nov 2025, 11:08
Poor Service
Service Rating I’ve never experienced such poor service. My car has been with 959 Panel Beaters since 20 October, and in the two weeks it’s been there, I’ve only received one update — to say that the parts had been ordered. The only time they seem to respond or provide updates is when my insurance company gets involved.
I requested a quote for additional work three times before I finally received it. Their excuse was that their internet was down, yet somehow their communication channels start working again as soon as I raise the issue with my insurer.
On 26 October, they assured me they were aiming to have my car completed by 1 November. When I followed up on that date, I was told the parts received were incorrect but that the car was being prepped for assembly. When I questioned how they could assemble the wrong parts, they changed their story and said the car was being prepared for spray painting instead.
Overall, the experience has been frustrating, inconsistent, and completely lacking in communication or accountability.
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Replies (71)959 Panelbeaters Boksburg's replyOfficial
03 Nov 2025, 13:15 Good day Ms Erika, thank you for taking the time to put up a review, As discussed over the phone, You booked in your vehicle for the assessment to be done on the 20/10/25 just before 16h30, this process was explained to you on arrival that the assessment process is not part of the repair time allocated. The assessment was concluded and sent through to the insurance on the 21/10/25, your claim was authorised on the 22/10/25. Parts were ordered on the 22/10/2025, parts eta takes +- 3 working days to arrive at the panel beaters. The parts arrived late afternoon of the 27/10/25 and on the 28/10/25 your vehicle was in line for panel beating, on the 29/10/25 your vehicle was in for panel beating. On the 03/11/25 your vehicle is in paint preparation. All repairs take +- 7-10 working days, we did mention that we would try to have your vehicle completed 03/11/25 however this was an estimated date. We did call you immediately once we were notified you were trying to reach us, we did apologise for our internet being down and assured you received the relevant quote requested via whatsapp. In the case of incorrect parts, when your vehicle is out of warranty the insurance will quote on generic parts, these parts sometimes do arrive and are not correct for the vehicle, we then have to send it back and ensure the correct part is supplied. We hope that the above has clarified your concerns We apologise that you are unhappy with our service as we always strive for the best.
Best regards,
959 Panelbeaters Boksburg's reply03 Nov 2025, 13:15
Official
Good day Ms Erika, thank you for taking the time to put up a review, As discussed over the phone, You booked in your vehicle for the assessment to be done on the 20/10/25 just before 16h30, this process was explained to you on arrival that the assessment process is not part of the repair time allocated. The assessment was concluded and sent through to the insurance on the 21/10/25, your claim was authorised on the 22/10/25. Parts were ordered on the 22/10/2025, parts eta takes +- 3 working days to arrive at the panel beaters. The parts arrived late afternoon of the 27/10/25 and on the 28/10/25 your vehicle was in line for panel beating, on the 29/10/25 your vehicle was in for panel beating. On the 03/11/25 your vehicle is in paint preparation. All repairs take +- 7-10 working days, we did mention that we would try to have your vehicle completed 03/11/25 however this was an estimated date. We did call you immediately once we were notified you were trying to reach us, we did apologise for our internet being down and assured you received the relevant quote requested via whatsapp. In the case of incorrect parts, when your vehicle is out of warranty the insurance will quote on generic parts, these parts sometimes do arrive and are not correct for the vehicle, we then have to send it back and ensure the correct part is supplied. We hope that the above has clarified your concerns We apologise that you are unhappy with our service as we always strive for the best.
Best regards,