EV
Erika V
Active since Nov 2013
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Dishonesty
A claim was submitted to Medihelps Dental Risk in January, which they declined. They advised the codes were not covered. I phoned Medihelp to see if this could be processed against my savings. The gentleman said yes. I must please submit a claim and get in writing. I submitted a claim accordingly. I was told this would again be sent to Dental Risk and then back to Medihelp for processing. I followed up a few times. This process took longer than the 7 working days they advised. They marked it as urgent. I used different portals during this time to follow; phone calls, member chat zone, emails but always using the same reference number. Out of all these times. I got 3 approvals and confirmation that it will be processed from my savings. One confirmation even indicated that it will be paid on the 10th of Feb. I followed up again, as the money was not reflecting in my account. I ended up paying the dentist out of my own pocket, as the provider became impatient too. Medihelp now changed their story again, saying they need feedback from Dental Risk and marked it as urgent. They are not simply misleading, they are dishonest. I have no faith in their commitments and follow through.
56 replies
5 months ago
Poor Service
Service Rating I’ve never experienced such poor service. My car has been with 959 Panel Beaters since 20 October, and in the two weeks it’s been there, I’ve only received one update — to say that the parts had been ordered. The only time they seem to respond or provide updates is when my insurance company gets involved. I requested a quote for additional work three times before I finally received it. Their excuse was that their internet was down, yet somehow their communication channels start working again as soon as I raise the issue with my insurer. On 26 October, they assured me they were aiming to have my car completed by 1 November. When I followed up on that date, I was told the parts received were incorrect but that the car was being prepped for assembly. When I questioned how they could assemble the wrong parts, they changed their story and said the car was being prepared for spray painting instead. Overall, the experience has been frustrating, inconsistent, and completely lacking in communication or accountability.
71 replies
11 months ago
Awesome service
Personal is friendly and very eager to assist. Real pleasure dealing with them.
0 replies
16 months ago
Take your money. Supply no goods.
I placed an order on the 28th of Nov. I immediately received an confirmation email with my order number. On the 2nd of Dec I got another email, saying my order has been packaged and whisked off to the couriers. A week later I was getting suspicious that I did not get any updates from the courier and asked for the courier details. No reply. I sent another email 2 days later and also no reply. I tried to track my order on their website and guess what?! Order could not be found. **** ALERT! The online chat is also a joke. You don't get any replies. I will strongly advise you to stay away! Wish I looked at the Hello Peter Reviews much sooner. Bad review after bad review. Sad how people can scheme their way through life. I will advise my bank about the *****ulent transaction accordingly.
0 replies
49 months ago
Unlawful Billing
Last year February I closed my Edgars account. I went into store and they advised me on a settlement amount, which I settled in store. I was on a call with Head Office to close all club card benefits. They assured me my account was closed, all benefits cancelled. A year later, I received a statement of an outstanding balance, when I queried the balance, they informed the amount was not settled, yet I have Proof of Payment. I have emailed and called numerous times, no one is willing to resolve this issue.
127 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)