FINES SA
Claimed Business
AI Review Summary
Based on recent customer reviews, FINES SA is a well-regarded traffic fine management platform praised for its responsive communication, user-friendly app, and dedicated staff. Customers consistently highlight fast email and phone responses, named consultants who go above and beyond, and the convenience of digital fine payment. However, recurring concerns around payment processing delays and unresolved fine allocations represent notable friction points that impact trust.
Top Strengths:
- •Communication & Aftercare: Customers consistently praise rapid email and phone responses, proactive fine notifications, and follow-up calls. Named consultants like Shahieda, Toefiekah, and Kelsey-Lee are frequently highlighted for keeping clients informed.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.7Trustindex Rating
#33Ranked In Automotive
23 hours 29 minutesAverage Time To Reply
68 NPSRecommended: Very Likely
Replied to 32% of negative reviews
Typically takes less than 12 hours 3 min to reply
TrustIndex
5.7
Score
Ranking
#33
in Automotive
Avg Reply
23 hours 29 minutes
NPS Score
68
Recommended: Very Likely
Replied to 32% of negative reviews
Typically takes less than 12 hours 3 min to reply
Review Distribution
4.3|344 Reviews
May '25 - Apr '26
5(73.8%)
4(8.3%)
3(1.2%)
2(1.2%)
1(15.4%)
5(73.8%)
4(8.3%)
3(1.2%)
2(1.2%)
1(15.4%)
Recent reviews (344)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nick K
1 reviews | Active since Jan 2020
19 Mar 2026, 07:50
Great service, with a "catch"
I am fairly impressed with this service, it simplifies having to deal with fines at one centralised place/institution. They also respond back and thoroughly with their email. One thing that is kind of cheeky though is that they pocket any discount you may have been awarded for a fine. While I understand they are a business of sorts, they (FinesSA), I am sure have arrangements with local traffic/munics to collect fees on behalf of their behalf at a % for each fine...
Helpful (0)
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Nick K
1 reviews | Active since Jan 2020
19 Mar 2026, 07:50
Great service, with a "catch"
I am fairly impressed with this service, it simplifies having to deal with fines at one centralised place/institution. They also respond back and thoroughly with their email. One thing that is kind of cheeky though is that they pocket any discount you may have been awarded for a fine. While I understand they are a business of sorts, they (FinesSA), I am sure have arrangements with local traffic/munics to collect fees on behalf of their behalf at a % for each fine...
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Replies (0)H
Hilton
1 reviews | Active since Jan 2020
16 Mar 2026, 08:12
For once, dealing with fines wasn’t a headache.
Fines SA made the whole process unbelievably easy. I’ve struggled for months to get clarity on outstanding fines, and within minutes they gave me a full breakdown and clear guidance on what needed to be done. The online system is quick, simple, and actually works. Their customer service is excellent — friendly, responsive, and willing to go the extra mile. I received updates without having to chase anyone, and every step was explained properly. For once, dealing with fines wasn’t a headache. Highly recommended if you want fast, professional, hassle-free service.
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Hilton
1 reviews | Active since Jan 2020
16 Mar 2026, 08:12
For once, dealing with fines wasn’t a headache.
Fines SA made the whole process unbelievably easy. I’ve struggled for months to get clarity on outstanding fines, and within minutes they gave me a full breakdown and clear guidance on what needed to be done. The online system is quick, simple, and actually works. Their customer service is excellent — friendly, responsive, and willing to go the extra mile. I received updates without having to chase anyone, and every step was explained properly. For once, dealing with fines wasn’t a headache. Highly recommended if you want fast, professional, hassle-free service.
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SM
Sphakanyiswa M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:24
*****ulent company
Please don't pay your fines through this *****ulent company. I paid my fines from 2023 & 2024, but they are still not cleared with the traffic management infringement authorities, even though I paid more than R100 in admin fees per infringement through them. Save yourself stress and inconvenience; don't pay your fines via them.
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Sphakanyiswa M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:24
*****ulent company
Please don't pay your fines through this *****ulent company. I paid my fines from 2023 & 2024, but they are still not cleared with the traffic management infringement authorities, even though I paid more than R100 in admin fees per infringement through them. Save yourself stress and inconvenience; don't pay your fines via them.
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Willa P
1 reviews | Active since Jan 2020
9 Mar 2026, 10:05
FORMAL COMPLAINT: ******** Collection Practices and Non-Disclosure of Third-Party Status
Fines SA, I am writing to formally dispute the payments I have made to your organization and to express my grave concern regarding your business conduct, which I believe contravenes the Consumer Protection Act (CPA) and the Debt Collectors Act 114 of 1998. My complaint is based on the following: Lack of Disclosure: Your communications (phone calls and emails) failed to disclose upfront that Fines SA is a third-party private entity and not an official government or municipal authority. Misleading Representation: Your staff claimed to "assist" in reducing or negotiating fines to induce payment, without clarifying that such services are often available for free directly through the Road Traffic Infringement Agency (RTIA) or local municipalities. Harassment: The "countless" phone calls and emails I received constitute unreasonable harassment, which is prohibited under the Debt Collectors Act and the industry's Code of Conduct. ******** Collection: Under Section 41 of the CPA, it is ******* to use false, misleading, or deceptive representations to market services or collect payments. Required Action: Cease and Desist: Immediately stop all unsolicited phone calls and emails to my contact details. Refund: I demand a full refund of all service fees paid to Fines SA under these misleading pretences within 14 working days. Proof of Registration: Please provide your Council for Debt Collectors registration number to verify your legal standing to collect these funds. Should this matter not be resolved within the specified timeframe, I will escalate this complaint to: The National Consumer Commission (NCC) for violations of the CPA. The Council for Debt Collectors regarding your collection tactics. The Consumer Goods and Services Ombud (CGSO) for mediation. I look forward to your prompt response and confirmation of the refund.
Helpful (0)
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Willa P
1 reviews | Active since Jan 2020
9 Mar 2026, 10:05
FORMAL COMPLAINT: ******** Collection Practices and Non-Disclosure of Third-Party Status
Fines SA, I am writing to formally dispute the payments I have made to your organization and to express my grave concern regarding your business conduct, which I believe contravenes the Consumer Protection Act (CPA) and the Debt Collectors Act 114 of 1998. My complaint is based on the following: Lack of Disclosure: Your communications (phone calls and emails) failed to disclose upfront that Fines SA is a third-party private entity and not an official government or municipal authority. Misleading Representation: Your staff claimed to "assist" in reducing or negotiating fines to induce payment, without clarifying that such services are often available for free directly through the Road Traffic Infringement Agency (RTIA) or local municipalities. Harassment: The "countless" phone calls and emails I received constitute unreasonable harassment, which is prohibited under the Debt Collectors Act and the industry's Code of Conduct. ******** Collection: Under Section 41 of the CPA, it is ******* to use false, misleading, or deceptive representations to market services or collect payments. Required Action: Cease and Desist: Immediately stop all unsolicited phone calls and emails to my contact details. Refund: I demand a full refund of all service fees paid to Fines SA under these misleading pretences within 14 working days. Proof of Registration: Please provide your Council for Debt Collectors registration number to verify your legal standing to collect these funds. Should this matter not be resolved within the specified timeframe, I will escalate this complaint to: The National Consumer Commission (NCC) for violations of the CPA. The Council for Debt Collectors regarding your collection tactics. The Consumer Goods and Services Ombud (CGSO) for mediation. I look forward to your prompt response and confirmation of the refund.
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Replies (0)PEHS
Piet En Henriëtte Steyn
1 reviews | Active since Jan 2020
7 Mar 2026, 13:33
Worst service ever
Worst service ever, money to settle a fine paid but the company could not confirm that the fine will be settled by the due date. Was told that I will be refunded if I pay the fine myself. Proof was sent that I paid the fine in time but no refund received to date. Not recommended at all.
Helpful (0)
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Piet En Henriëtte Steyn
1 reviews | Active since Jan 2020
7 Mar 2026, 13:33
Worst service ever
Worst service ever, money to settle a fine paid but the company could not confirm that the fine will be settled by the due date. Was told that I will be refunded if I pay the fine myself. Proof was sent that I paid the fine in time but no refund received to date. Not recommended at all.
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Replies (0)BM
BAFANA M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:43
EXCELLET SERVICES
i am thrilled to use the services from Fines Sa they are super and professional you dont have to run around the municipalities to pay you fines just type fines sa then you dowld loand the up you are good to go
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BAFANA M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:43
EXCELLET SERVICES
i am thrilled to use the services from Fines Sa they are super and professional you dont have to run around the municipalities to pay you fines just type fines sa then you dowld loand the up you are good to go
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Replies (0)IC
Igshaan C
1 reviews | Active since Jan 2020
5 Mar 2026, 11:13
Very bad bussines practice
Very bad bussiness pratice My fine was paid on Fines SA within the due date but on the city of capetown website there is no update of the payment made a month later which resulted me having to pay the fine again on our city of cape town website as i have received a summons for non payment and a court date was set to appear due to this . I am going to take this further as this is not my mistake and uneccesary effort and time . Now i dont even know if i am going to get my money back . So this service that you offer is a total waste of valuable time and only causes problems for the user of this service .
Helpful (0)
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Igshaan C
1 reviews | Active since Jan 2020
5 Mar 2026, 11:13
Very bad bussines practice
Very bad bussiness pratice My fine was paid on Fines SA within the due date but on the city of capetown website there is no update of the payment made a month later which resulted me having to pay the fine again on our city of cape town website as i have received a summons for non payment and a court date was set to appear due to this . I am going to take this further as this is not my mistake and uneccesary effort and time . Now i dont even know if i am going to get my money back . So this service that you offer is a total waste of valuable time and only causes problems for the user of this service .
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Replies (0)