Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-It Durban delivers an outstanding customer experience anchored by exceptional communication and deeply caring staff. The business is a panel beating and autobody repair facility that consistently earns praise for proactive updates, named consultants who go above and beyond, and high quality workmanship. With overwhelmingly positive feedback across all themes, the business stands as a benchmark for customer service in the automotive repair space.
Top Strengths:
- •Communication & Aftercare: Customers consistently praise proactive, stage-by-stage repair updates via calls and WhatsApp. Named consultants like Kary, Tembakazi, and Maggie are celebrated for ensuring customers never need to chase for information.
Replied to 60% of negative reviews
Typically takes less than 37 hours 22 min to reply
TrustIndex
8.7
Score
Ranking
#7
in Automotive
Avg Reply
0.6
Hours
NPS Score
74
Recommended: Very Likely
Replied to 60% of negative reviews
Typically takes less than 37 hours 22 min to reply
May '25 - Apr '26
Recent reviews (493)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Dealing with Kary at Renew it Durban has been Excellent and will Recommend her services to my friend and family
Dealing with Kary at Renew it Durban has been Excellent and will Recommend her services to my friend and family. Her expertise all round have been great. As she always makes me lovely Tea. Good Job guys
1 reviews | Active since Jan 2020
Dealing with Kary at Renew it Durban has been Excellent and will Recommend her services to my friend and family
Dealing with Kary at Renew it Durban has been Excellent and will Recommend her services to my friend and family. Her expertise all round have been great. As she always makes me lovely Tea. Good Job guys
1 reviews | Active since Jan 2020
Excellent service an...
Excellent service and on time with when they send it would be completed
1 reviews | Active since Jan 2020
Excellent service an...
Excellent service and on time with when they send it would be completed
1 reviews | Active since Jan 2020
I was serviced by Karl in your Durban Brunch
I was serviced by Karl in your Durban Brunch. I found Karl customer orientated as she was always updating. I felt valuable customer from day 1. I would recommend any person to experience her satisfying customer service.
1 reviews | Active since Jan 2020
I was serviced by Karl in your Durban Brunch
I was serviced by Karl in your Durban Brunch. I found Karl customer orientated as she was always updating. I felt valuable customer from day 1. I would recommend any person to experience her satisfying customer service.