Renew-It Durban
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-It Durban delivers consistently exceptional panel beating and repair experiences. Customers repeatedly name service advisors Kary, Tembakazi, and Maggie for outstanding communication and care. Workmanship is praised as making vehicles look brand new, with quick turnarounds and proactive daily updates. A small number of complaints highlight unresolved post-repair defects and ignored follow-up communication.
Replied to 60% of negative reviews
Reply time on negative reviews: 37h 22m
TrustIndex
8.7
Ranking
#1
in Repairs & Service
Reply Time
37h 42m
NPS Score
72
Recommended: Very Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 37h 22m
Jun '25 - May '26
Based on recent customer reviews, Renew-It Durban delivers consistently exceptional panel beating and repair experiences. Customers repeatedly name service advisors Kary, Tembakazi, and Maggie for outstanding communication and care. Workmanship is praised as making vehicles look brand new, with quick turnarounds and proactive daily updates. A small number of complaints highlight unresolved post-repair defects and ignored follow-up communication.
Renew-It Durban's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff are repeatedly named with high praise, especially Kary, Tembakazi, and Maggie. Customers describe them as warm, professional, knowledgeable, and going the extra mile, with reception and management also commended for hospitality and respectful client treatment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had a really good experience with this company. They were friendly, communicated well and the outcome was outstanding. I would highly recommend them. Thank you for outstanding service & support.
1 reviews | Active since Jan 2020
I had a really good experience with this company. They were friendly, communicated well and the outcome was outstanding. I would highly recommend them. Thank you for outstanding service & support.
1 reviews | Active since Jan 2020
Thank you, Tembakazi, for excellent service. You even waited for me after your work ours, arranged someone to go with me because I came with another vehicle. I really appreciate all you did for me. Keep it up Renew-it Durban 👌🏾👌🏾. Excellent service throughout 👏
1 reviews | Active since Jan 2020
Thank you, Tembakazi, for excellent service. You even waited for me after your work ours, arranged someone to go with me because I came with another vehicle. I really appreciate all you did for me. Keep it up Renew-it Durban 👌🏾👌🏾. Excellent service throughout 👏
1 reviews | Active since Jan 2020
The experience was amazing, the advisors were very helpful, friendly and always upfront with me. I was updated every day about my car.
1 reviews | Active since Jan 2020
The experience was amazing, the advisors were very helpful, friendly and always upfront with me. I was updated every day about my car.
1 reviews | Active since Jan 2020
My car was in for repairs last month which was completed on the 9th April however I notice that the smash and grab was not done on the the window that was damaged. I have been in contact with the service agent Tembakazi from the Durban branch however the agent makes empty promises that it will be done.ive sent numerous messages to the service agent but no response. Ive called into the offices and was promised that a manager will call me which was never done. I am not happy with the service as I’m now waiting almost a month for the company to sort out my window.
1 reviews | Active since Jan 2020
My car was in for repairs last month which was completed on the 9th April however I notice that the smash and grab was not done on the the window that was damaged. I have been in contact with the service agent Tembakazi from the Durban branch however the agent makes empty promises that it will be done.ive sent numerous messages to the service agent but no response. Ive called into the offices and was promised that a manager will call me which was never done. I am not happy with the service as I’m now waiting almost a month for the company to sort out my window.
1 reviews | Active since Jan 2020
Excellent service, very helpful and kind I would recommend her at any given time. She was kind to me even helped delivered my car
1 reviews | Active since Jan 2020
Horrible experience at Renew It Durban. In November My car went in for interior and passenger window repairs after an attempted car theft. The car came back mid-December with alterations, poor paint work on the driver’s door as well as mis-alignment in compartments.ind you the driver’s door was never affected in the incident. To date I have waited patiently for Renew It to fix what was NOT broken but broken by them! I was advised the internal part was ordered but not one has given feedback since February. Now I am being ignored every time I call to enquire! IWyze as my insurance sent my car to this so called reputable panel beaters. We are reaching the end of April and my issue is not resolved!
1 reviews | Active since Jan 2020
Horrible experience at Renew It Durban. In November My car went in for interior and passenger window repairs after an attempted car theft. The car came back mid-December with alterations, poor paint work on the driver’s door as well as mis-alignment in compartments.ind you the driver’s door was never affected in the incident. To date I have waited patiently for Renew It to fix what was NOT broken but broken by them! I was advised the internal part was ordered but not one has given feedback since February. Now I am being ignored every time I call to enquire! IWyze as my insurance sent my car to this so called reputable panel beaters. We are reaching the end of April and my issue is not resolved!
Renew-It Durban scores 4.7 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Communication (4.8); their weakest is Turnaround Time (4.5). The top AI-rated Repairs & Service business on Hellopeter is The Bakkie Shop (4.7). How is the AI Score calculated? →
Renew-It Durban has a TrustIndex of 8.7 out of 10 on Hellopeter, based on 493 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 37 hours 22 min. Hellopeter has tracked Renew-It Durban across 2,468 total reviews. How is the TrustIndex calculated? →