Renew-It Durban
Verified Business
|4.9|398 Reviews (last 12 months)|Responds in 42h 4m
Renew-It Durban
Verified Business
|4.9
398 Reviews (last 12 months)
Responds in 42h 4m
Rated in:
Scores reflect the Overall AI Score for each category
Renew-It Durban
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-It Durban delivers consistently exceptional panel beating and repair experiences. Customers repeatedly name service advisors Kary, Tembakazi, and Maggie for outstanding communication and care. Workmanship is praised as making vehicles look brand new, with quick turnarounds and proactive daily updates. A small number of complaints highlight unresolved post-repair defects and ignored follow-up communication.
Replied to 83% of negative reviews
Reply time on negative reviews: 23h 41m
TrustIndex
9.2
Ranking
#3
in Repairs & Service
Reply Time
42h 4m
NPS Score
70
Recommended: Very Likely
Replied to 83% of negative reviews
Reply time on negative reviews: 23h 41m
Aug '25 - Jul '26
Based on recent customer reviews, Renew-It Durban delivers consistently exceptional panel beating and repair experiences. Customers repeatedly name service advisors Kary, Tembakazi, and Maggie for outstanding communication and care. Workmanship is praised as making vehicles look brand new, with quick turnarounds and proactive daily updates. A small number of complaints highlight unresolved post-repair defects and ignored follow-up communication.
Renew-It Durban's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff are repeatedly named with high praise, especially Kary, Tembakazi, and Maggie. Customers describe them as warm, professional, knowledgeable, and going the extra mile, with reception and management also commended for hospitality and respectful client treatment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Had a repair Nov 2025. Items ****** out my car. Paint peeling after a few months. Called over and over , been there twice. Their managers not calling back. They promised to call each time. I cannot afford to hire a vehicle while they fix their mistake. Promised to give me a courtesy car still awaiting feedback.
1 reviews | Active since Jan 2026
Had a repair Nov 2025. Items ****** out my car. Paint peeling after a few months. Called over and over , been there twice. Their managers not calling back. They promised to call each time. I cannot afford to hire a vehicle while they fix their mistake. Promised to give me a courtesy car still awaiting feedback.
1 reviews | Active since May 2026
The staff was very friendly and welcoming, from guards at the gate to the personnel at reception. Katy was very friendly and assisted me with the paperwork and the job done on the car was great.
1 reviews | Active since May 2026
The staff was very friendly and welcoming, from guards at the gate to the personnel at reception. Katy was very friendly and assisted me with the paperwork and the job done on the car was great.
1 reviews | Active since May 2026
Highly professional Company.Well satisfied with the work done.Highly recommended. Ger experience has made me feel welcomed
1 reviews | Active since May 2026
Highly professional Company.Well satisfied with the work done.Highly recommended. Ger experience has made me feel welcomed
1 reviews | Active since Apr 2026
The experience was awesome,Maggie was updating me everyday which made things much easier,I saw my car and I'm very happy with the work done on my car.Big up to Technostar Body Repairs🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳❤️🙏🏽Thank you so much to the Team🥹❤️
1 reviews | Active since Apr 2026
The experience was awesome,Maggie was updating me everyday which made things much easier,I saw my car and I'm very happy with the work done on my car.Big up to Technostar Body Repairs🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳❤️🙏🏽Thank you so much to the Team🥹❤️
1 reviews | Active since Nov 2018
It was a good experience with a good communication with staffers
1 reviews | Active since Nov 2018
It was a good experience with a good communication with staffers
Renew-It Durban scores 4.7 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Communication (4.8); their weakest is Turnaround Time (4.5). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Renew-It Durban has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 398 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 23 hours 41 min. Hellopeter has tracked Renew-It Durban across 2,469 total reviews. How is the TrustIndex calculated? →