9R
99 Rands
Unclaimed Business
9R
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, 99 Rands presents a deeply troubled customer experience across every measurable dimension. Customers consistently report undelivered orders, unreachable support channels, ignored refund requests, and products that do not match advertisements. The overwhelming majority of reviews describe an adversarial relationship where money is taken but goods and services are not provided. The few positive experiences are notable exceptions rather than the norm.
Top Strengths:
- •Product Quality & Value: A small number of customers report being pleasantly surprised by product quality when orders actually arrive, with mystery boxes and underwear praised for exceeding expectations at the price point.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#11
in Consumer Goods
NPS Score
-91
Recommended: Unlikely
Review Distribution
1.4|57 Reviews
May '25 - Apr '26
5(5.6%)
4(1.9%)
3(0%)
2(9.3%)
1(83.3%)
5(5.6%)
4(1.9%)
3(0%)
2(9.3%)
1(83.3%)
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tebello M
1 reviews | Active since Jan 2020
17 Mar 2026, 16:36
**** company
I worse nightmare, a customer can go through. Poor services, ****s, no communication. Still today from my purchase of 8/01/2026 has never received nor refund. Never make purchase on that store, it’s a BIG ****
Helpful (0)
|Replies (0)DA
Daneil A
1 reviews | Active since Jan 2020
13 Mar 2026, 10:34
UNHAPPY CUSTOMER
DO NOT BUY FROM THIS ONLINE STORE!!! THEY DO NOT RESPOND TO EMAILS OR CALLS!!! I HAVE PLACED AN ORDER AND HAVE NOT RECEIVED MY ORDER YET THEY ARE COMPLETELY IGNORING MY MESSAGES AND MY CALLS!!!!
Helpful (0)
|Replies (0)GS
Gift S
1 reviews | Active since Jan 2020
31 Jan 2026, 06:10
Unresolved Return and Poor Quality
Unresolved Return & Poor Quality – Order #125208 I am extremely disappointed with the service and product quality from 99Rands. On Monday, 05 January, 2026, I ordered five Senza Horoscope Mugs. While the Leo mug was acceptable, the other four (2x Pisces, 1x Cancer, 1x Capricorn) were of a completely different, inferior design and did not match the advertised aesthetic. I reached out to them, via email to lodge a formal complaint regarding this discrepancy. Following their process, I returned the four sub-standard mugs and the acceptable mug, to help them return the mugs, that I want, with the expectation of an exchange for mugs that actually match the Leo design as advertised. It has been weeks since I returned the items, and I have yet to receive my replacements. I have been left without my money and without the products I paid for. I would appreciate a prompt resolution to this matter. Desired Outcome: I want 99Rands to deliver the correct matching mugs immediately.
Helpful (0)
|Replies (0)GS
Gift S
1 reviews | Active since Jan 2020
31 Jan 2026, 06:10
Unresolved Return and Poor Quality
Unresolved Return & Poor Quality – Order #125208 I am extremely disappointed with the service and product quality from 99Rands. On Monday, 05 January, 2026, I ordered five Senza Horoscope Mugs. While the Leo mug was acceptable, the other four (2x Pisces, 1x Cancer, 1x Capricorn) were of a completely different, inferior design and did not match the advertised aesthetic. I reached out to them, via email to lodge a formal complaint regarding this discrepancy. Following their process, I returned the four sub-standard mugs and the acceptable mug, to help them return the mugs, that I want, with the expectation of an exchange for mugs that actually match the Leo design as advertised. It has been weeks since I returned the items, and I have yet to receive my replacements. I have been left without my money and without the products I paid for. I would appreciate a prompt resolution to this matter. Desired Outcome: I want 99Rands to deliver the correct matching mugs immediately.
0
Replies (0)sR
selaelo R
1 reviews | Active since Jan 2020
16 Jan 2026, 06:47
Worst online shopping store. A ****
I ordered from them on the 8th January, the only email confirmation I received was that my order has been received and that's all. Today is the 16th there's no communication at all and their contact number does not go through. No response on emails and Instagram. This store is a **** and I dont know why PayJustNow still partner with them. Worst online shopping experience I have ever had. I regret shopping at this store.
Helpful (0)
|Replies (0)sR
selaelo R
1 reviews | Active since Jan 2020
16 Jan 2026, 06:47
Worst online shopping store. A ****
I ordered from them on the 8th January, the only email confirmation I received was that my order has been received and that's all. Today is the 16th there's no communication at all and their contact number does not go through. No response on emails and Instagram. This store is a **** and I dont know why PayJustNow still partner with them. Worst online shopping experience I have ever had. I regret shopping at this store.
0
Replies (0)GN
GEZANI N
1 reviews | Active since Jan 2020
12 Jan 2026, 07:43
No communication about my order and email ignored
I placed and paid for stationery order online but there's no communication received about delivery. I only received order confirmation email after payment. I sent an email but no response from them. I think I'm being ****med here.
Helpful (0)
|Replies (0)GN
GEZANI N
1 reviews | Active since Jan 2020
12 Jan 2026, 07:43
No communication about my order and email ignored
I placed and paid for stationery order online but there's no communication received about delivery. I only received order confirmation email after payment. I sent an email but no response from them. I think I'm being ****med here.
0
Replies (0)SK
Siyethemba K
1 reviews | Active since Jan 2020
10 Jan 2026, 04:17
****mmmmm
I made on Order on the 4th but I haven't received any track link for my order. I'm very disappointed.
Helpful (0)
|Replies (0)SK
Siyethemba K
1 reviews | Active since Jan 2020
10 Jan 2026, 04:17
****mmmmm
I made on Order on the 4th but I haven't received any track link for my order. I'm very disappointed.
0
Replies (0)TD
Tam D
1 reviews | Active since Jan 2020
1 Jan 2026, 01:45
Pleasantly surprised
I only read the reviews after I'd ordered 3 mystery boxes and underwear from 99 rands. I got so worried as the reviews are terrible. But thank goodness my order did arrive today and everyone is very happy! The underwear is great quality. Good items in the mystery boxes. I'd wanted it by Christmas but it was only shipped out on the 27th, otherwise would be an easy 5*.
Helpful (0)
|Replies (0)TD
Tam D
1 reviews | Active since Jan 2020
1 Jan 2026, 01:45
Pleasantly surprised
I only read the reviews after I'd ordered 3 mystery boxes and underwear from 99 rands. I got so worried as the reviews are terrible. But thank goodness my order did arrive today and everyone is very happy! The underwear is great quality. Good items in the mystery boxes. I'd wanted it by Christmas but it was only shipped out on the 27th, otherwise would be an easy 5*.
0
Replies (0)NZ
Ntombi Z
1 reviews | Active since Jan 2020
18 Dec 2025, 09:20
****med
I ordered at 99rands.co.za store , 7 items but my orders came incomplete , missing item is described below: Daling DL-3029 Hair Dryer 3200W My order was delivered by RAM couriers. I tried getting hold of both the store and courier company but no assistance, I’m being ignored and my calls gets dropped by both of these people. I want my hairdryer or my money back Their number online is 031 266 1144
Helpful (0)
|Replies (0)NZ
Ntombi Z
1 reviews | Active since Jan 2020
18 Dec 2025, 09:20
****med
I ordered at 99rands.co.za store , 7 items but my orders came incomplete , missing item is described below: Daling DL-3029 Hair Dryer 3200W My order was delivered by RAM couriers. I tried getting hold of both the store and courier company but no assistance, I’m being ignored and my calls gets dropped by both of these people. I want my hairdryer or my money back Their number online is 031 266 1144
0
Replies (0)