Cielo
Verified Business
|3.9|281 Reviews (last 12 months)|Responds in 10h 34m
Cielo
Verified Business
|3.9
281 Reviews (last 12 months)
Responds in 10h 34m
Rated in:
Scores reflect the Overall AI Score for each category
Cielo
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with in-store staff frequently praised by name. However, the experience is consistently undermined by long lead times, opaque back-order communication, expensive delivery fees, courier mishandling, and slow after-sales resolution for damaged or missing items.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
TrustIndex
7.5
Ranking
#1
in Furniture & Home
Reply Time
10h 34m
NPS Score
56
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
Aug '25 - Jul '26
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with in-store staff frequently praised by name. However, the experience is consistently undermined by long lead times, opaque back-order communication, expensive delivery fees, courier mishandling, and slow after-sales resolution for damaged or missing items.
Cielo's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly praise furniture quality, finishes, and styling at fair price points (7.5). Showroom items often exceed expectations, with leather couches, beds, and dining sets singled out as durable, modern, and matching online descriptions accurately.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Terrible Service and Customer Orientation after sales order has been placed. Internal process for complain escalation does not exist Do not trust any delivery dates promised if you order!
1 reviews | Active since May 2026
Terrible Service and Customer Orientation after sales order has been placed. Internal process for complain escalation does not exist Do not trust any delivery dates promised if you order!
1 reviews | Active since May 2026
Very helpful and friendly people. Charmain helped me and even did a follow up to see if I have received my order.
1 reviews | Active since May 2026
Very helpful and friendly people. Charmain helped me and even did a follow up to see if I have received my order.
1 reviews | Active since May 2026
Ordered a headboard on the 28th of March 2026 and I was told of the 4-6 weeks production time. Six weeks lapsed, no delivery, no communication and only when I call to follow up on my order, I am told they ran out of fabric. Then what is the 4-6 weeks for? They told me the fabric will be available end of May and then they will start making the headboard. Another 4-6 weeks production time added. Perhaps they meant 4-6 months when I was buying. For my first time buying, so disappointed in them. This will be my last time.
1 reviews | Active since May 2026
Ordered a headboard on the 28th of March 2026 and I was told of the 4-6 weeks production time. Six weeks lapsed, no delivery, no communication and only when I call to follow up on my order, I am told they ran out of fabric. Then what is the 4-6 weeks for? They told me the fabric will be available end of May and then they will start making the headboard. Another 4-6 weeks production time added. Perhaps they meant 4-6 months when I was buying. For my first time buying, so disappointed in them. This will be my last time.
1 reviews | Active since Feb 2012
I’m a Cielo fan, keen on expanding my collection based on the seemingly timeless pieces I keep purchasing. My latest order though, the Phoenix Desk, which I spent so much time in awe and admiration of, came with wood borer holes in certain panels. To add to that, wood borer dust was clearly evident, and still is today. Now, without coming down on the brand, especially having ordered the Phoenix Table before (wood borer free), which influenced my love for the Phoenix range….I’m interested to know how many other customers have experienced the wood borer issue on reclaimed wood pieces? My concern stems from the fact that I keep seeing wood borer dust that I swear wasn’t there before. I am now skeptical about the treatment certificate and also worried about household investation…. Further to this, the Phoenix Table showed no wood borer signs; but the desk delivered vs the showroom desk in Hillcrest branch does not compare…simply due to the vast number of wood borer holes that I’m stressed about.
1 reviews | Active since Feb 2012
I’m a Cielo fan, keen on expanding my collection based on the seemingly timeless pieces I keep purchasing. My latest order though, the Phoenix Desk, which I spent so much time in awe and admiration of, came with wood borer holes in certain panels. To add to that, wood borer dust was clearly evident, and still is today. Now, without coming down on the brand, especially having ordered the Phoenix Table before (wood borer free), which influenced my love for the Phoenix range….I’m interested to know how many other customers have experienced the wood borer issue on reclaimed wood pieces? My concern stems from the fact that I keep seeing wood borer dust that I swear wasn’t there before. I am now skeptical about the treatment certificate and also worried about household investation…. Further to this, the Phoenix Table showed no wood borer signs; but the desk delivered vs the showroom desk in Hillcrest branch does not compare…simply due to the vast number of wood borer holes that I’m stressed about.
1 reviews | Active since Jun 2017
I placed an order on the 22nd April. The website says delivery in 7-14 working days. 14 days later, no order and no update. after 3 weeks I was told there wee delivery delays due to the storm which is understandable if it weren't for the fact that this was delayed before the storm. At no point in this time was I kept informed, I had to keep calling and emailing for an update. Eventually when the waybill was sent, I was told 5-7 working days from then. Almost a month later on the 18th May I eventually receive the order which I had to return because the items were very visibly damaged. Is this not checked before dispatching? Now i'm told the replacement stock will take 5 working days. The absolute worst experience EVER! Worst timelines, zero communication. I kept getting told "we tried to call" no phone calls.
1 reviews | Active since Jun 2017
I placed an order on the 22nd April. The website says delivery in 7-14 working days. 14 days later, no order and no update. after 3 weeks I was told there wee delivery delays due to the storm which is understandable if it weren't for the fact that this was delayed before the storm. At no point in this time was I kept informed, I had to keep calling and emailing for an update. Eventually when the waybill was sent, I was told 5-7 working days from then. Almost a month later on the 18th May I eventually receive the order which I had to return because the items were very visibly damaged. Is this not checked before dispatching? Now i'm told the replacement stock will take 5 working days. The absolute worst experience EVER! Worst timelines, zero communication. I kept getting told "we tried to call" no phone calls.
1 reviews | Active since May 2026
Bought chairs from Somerset West Branch. Good client service and delivery sooner than expected
1 reviews | Active since May 2026
Bought chairs from Somerset West Branch. Good client service and delivery sooner than expected
The most common complaint about Cielo, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds and replacement processes are a recurring pain point (5.0). Customers describe weeks of waiting, repeated document requests, indefinite back-order replacements, and warranty rejections, with consumer rights only honoured after persistent escalation.
Cielo scores 3 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Product Quality (4); their weakest is Delivery (2). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Cielo has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 281 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 8 min. Hellopeter has tracked Cielo across 3,767 total reviews. How is the TrustIndex calculated? →