Cielo
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with strong in-store sales experiences and named consultants praised by name. However, fulfilment delays, courier mishandling, hidden assembly fees, and inconsistent after-sales support significantly undermine the brand. Returns and warranty processes work when escalated but often require persistent follow-up, creating a polarised experience between excellent product satisfaction and frustrating logistics.
TrustIndex
8
Jun '25 - May '26
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with in-store staff frequently praised by name. However, the experience is consistently undermined by long lead times, opaque back-order communication, expensive delivery fees, courier mishandling, and slow after-sales resolution for damaged or missing items.
Cielo's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly praise furniture quality, finishes, and styling at fair price points (7.5). Showroom items often exceed expectations, with leather couches, beds, and dining sets singled out as durable, modern, and matching online descriptions accurately.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I bought a couch from Cielo which delivered on Thursday 9th April. When trying to assemble it, we noticed that the holes on the legs are not aligned to the holes on the couch. We informed them, even sent a video. I was advised that a technician will be sent to assist. That was not done. Instead all I keep getting a message since 21st April 2026 that matter is escalated to a third party. Today is the 4th of May 2026 ans there has been no progress. So im basically stuck with a couch for about a month that I can't utilize. At this rate I actually don't want the couch anymore. I mean what kind of useless service is this??? I'm so disappointed
1 reviews | Active since Jan 2020
I bought a couch from Cielo which delivered on Thursday 9th April. When trying to assemble it, we noticed that the holes on the legs are not aligned to the holes on the couch. We informed them, even sent a video. I was advised that a technician will be sent to assist. That was not done. Instead all I keep getting a message since 21st April 2026 that matter is escalated to a third party. Today is the 4th of May 2026 ans there has been no progress. So im basically stuck with a couch for about a month that I can't utilize. At this rate I actually don't want the couch anymore. I mean what kind of useless service is this??? I'm so disappointed
1 reviews | Active since Jan 2020
**Subject: Extremely Disappointing Service and Ongoing Quality Issues** We have consistently supported Cielo and have spent a considerable amount with the company. Unfortunately, our experience has been extremely disappointing, and the level of service is unacceptable. From the point of delivery onwards, we have experienced ongoing defects across multiple items, including damaged furniture, poor workmanship, mismatched components, and unsuccessful replacements. Even replacement items have arrived defective, forcing us to request refunds and repeatedly engage with aftersales. Most concerning is the recurring pattern. Following our complaints, a replacement L-shaped leather couch still required us to mix and match components to achieve a reasonable colour match, with one unit remaining misaligned. Our dining table, once finally delivered, has mismatched bases and remains unresolved. In addition, the swivel armchairs arrived damaged, with visible finishing defects, broken parts, and grooves on the armrests. Despite our continued support, issues persist with every order. At this stage, two rooms in our home are inaccessible due to defective furniture awaiting collection and replacement. We request urgent intervention from senior management, along with clear assurance of improved quality control. The time, effort, and inconvenience caused have been excessive.
1 reviews | Active since Jan 2020
**Subject: Extremely Disappointing Service and Ongoing Quality Issues** We have consistently supported Cielo and have spent a considerable amount with the company. Unfortunately, our experience has been extremely disappointing, and the level of service is unacceptable. From the point of delivery onwards, we have experienced ongoing defects across multiple items, including damaged furniture, poor workmanship, mismatched components, and unsuccessful replacements. Even replacement items have arrived defective, forcing us to request refunds and repeatedly engage with aftersales. Most concerning is the recurring pattern. Following our complaints, a replacement L-shaped leather couch still required us to mix and match components to achieve a reasonable colour match, with one unit remaining misaligned. Our dining table, once finally delivered, has mismatched bases and remains unresolved. In addition, the swivel armchairs arrived damaged, with visible finishing defects, broken parts, and grooves on the armrests. Despite our continued support, issues persist with every order. At this stage, two rooms in our home are inaccessible due to defective furniture awaiting collection and replacement. We request urgent intervention from senior management, along with clear assurance of improved quality control. The time, effort, and inconvenience caused have been excessive.
1 reviews | Active since Jan 2020
Absolutely amazing personal service from Cielo. The team was fast, responsive, and genuinely cared about getting everything right. Communication was clear throughout, and nothing ever felt like too much trouble. Highly recommend if you’re looking for efficient, friendly, and professional support
1 reviews | Active since Jan 2020
Absolutely amazing personal service from Cielo. The team was fast, responsive, and genuinely cared about getting everything right. Communication was clear throughout, and nothing ever felt like too much trouble. Highly recommend if you’re looking for efficient, friendly, and professional support
The most common complaint about Cielo, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds and replacement processes are a recurring pain point (5.0). Customers describe weeks of waiting, repeated document requests, indefinite back-order replacements, and warranty rejections, with consumer rights only honoured after persistent escalation.
Cielo has a TrustIndex of 8 out of 10 on Hellopeter, based on 385 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 10 hours 59 min. Hellopeter has tracked Cielo across 3,903 total reviews. How is the TrustIndex calculated? →