Ferreira Furniture's
Claimed Business
Ferreira Furniture's
Claimed Business
58 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ferreira Furniture's earns strong praise for quality headboards and beds, fast delivery, and excellent communication throughout the ordering process. Many customers highlight the convenient cash-on-delivery option, which builds trust for first-time online buyers. Staff, particularly CJ, are frequently recognized for being professional and friendly. However, a notable minority of customers report serious issues including wrong items delivered, extreme delivery delays spanning weeks or months, and significant difficulty obtaining refunds, pointing to inconsistencies in service reliability.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
198h 36mReply Time
-38 NPSUnlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 158 hours 58 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
198h 36m
NPS Score
-38
Recommended: Unlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 158 hours 58 min
Review Distribution
3.9|58 Reviews
Jun '25 - May '26
5(67.9%)
4(8.9%)
3(0%)
2(0%)
1(23.2%)
5(67.9%)
4(8.9%)
3(0%)
2(0%)
1(23.2%)
Frequently Asked Questions About Ferreira Furniture's
Based on recent customer reviews, Ferreira Furniture's earns strong praise for quality headboards and beds, fast delivery, and excellent communication throughout the ordering process. Many customers highlight the convenient cash-on-delivery option, which builds trust for first-time online buyers. Staff, particularly CJ, are frequently recognized for being professional and friendly. However, a notable minority of customers report serious issues including wrong items delivered, extreme delivery delays spanning weeks or months, and significant difficulty obtaining refunds, pointing to inconsistencies in service reliability.
Ferreira Furniture's has a TrustIndex of 0 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 158 hours 58 min. Hellopeter has tracked Ferreira Furniture's across 298 total reviews. How is the TrustIndex calculated? →
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Palesa
1 reviews | Active since Jan 2020
15 Feb 2026, 19:55
They have good customer service, very professional they keep you updated with your order and their furniture is good quality
They have good customer service, very professional they keep you updated with your order and their furniture is good quality. I'm a happy client!!
Helpful (0)
|Replies (0)P
Palesa
1 reviews | Active since Jan 2020
15 Feb 2026, 19:55
They have good customer service, very professional they keep you updated with your order and their furniture is good quality
They have good customer service, very professional they keep you updated with your order and their furniture is good quality. I'm a happy client!!
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Boitumelo K
1 reviews | Active since Jan 2020
4 Feb 2026, 08:44
Terrible after sales service
I bought a new queen bed in September 2025, in November it started making squeaky sounds, I have been sending emails since November, it’s now the 4th Feb and not even one response from them, not even an acknowledgement of my email/s
Helpful (0)
|Replies (0)BK
Boitumelo K
1 reviews | Active since Jan 2020
4 Feb 2026, 08:44
Terrible after sales service
I bought a new queen bed in September 2025, in November it started making squeaky sounds, I have been sending emails since November, it’s now the 4th Feb and not even one response from them, not even an acknowledgement of my email/s
0
Replies (0)