Ferreira Furniture's
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ferreira Furniture's earns strong praise for fast delivery, cash-on-delivery trust, and quality headboards and beds, with consultants like CJ frequently named for helpful communication. However, a serious minority of customers report undelivered orders, refused refunds, and weeks of unresolved disputes, creating a sharply polarised experience between delighted first-time buyers and customers left chasing money or product.
TrustIndex
6.1
NPS Score
-43
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Ferreira Furniture's earns strong praise for reliable cash-on-delivery service, fast turnaround, and quality headboards and beds. Customers frequently highlight professional communication from CJ and the team, with many becoming repeat buyers. However, a notable minority report serious issues including wrong items delivered, undelivered paid orders, and refund refusals that stretch over weeks or months.
Ferreira Furniture's's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers consistently praise responsive WhatsApp communication, regular order updates, and the patient, professional attitude of consultants like CJ. The cash-on-delivery model builds trust with first-time online buyers who initially feared scams. Service is described as friendly, efficient, and reassuring throughout the purchase journey.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2012
I have written a review about the bad service I received from this business even today they didn’t bother to replace the bed base as promised. Followed up multiple times but my emails were ignored, they even blocked me on their Facebook page. Buy from them at your own risk, a business doesn’t that doesn’t care about a customer after paying money for their product
1 reviews | Active since Feb 2012
I have written a review about the bad service I received from this business even today they didn’t bother to replace the bed base as promised. Followed up multiple times but my emails were ignored, they even blocked me on their Facebook page. Buy from them at your own risk, a business doesn’t that doesn’t care about a customer after paying money for their product
1 reviews | Active since Jul 2023
Excellent service I am happy with my order and my daughter’s room looks stunning 😍
1 reviews | Active since Jul 2023
Excellent service I am happy with my order and my daughter’s room looks stunning 😍
The most common complaint about Ferreira Furniture's, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. A serious pattern emerges of refusals to refund customers whose orders were wrong, undelivered, or unwanted after extreme delays. Customers report waiting weeks or months for refunds promised within 48 hours or 7 days, with CJ deflecting responsibility to customer service. Resolution is adversarial when things go wrong.
Ferreira Furniture's has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. They reply to 14% of negative reviews, typically within 1 hour 45 min. Hellopeter has tracked Ferreira Furniture's across 170 total reviews. How is the TrustIndex calculated? →
