JSE Investor Services (PTY) Ltd
Verified Business
JSE Investor Services (PTY) Ltd
Verified Business
145 Reviews (last 12 months)
Responds in 9 hours 38 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, JSE Investor Services (PTY) Ltd presents a sharply polarised customer experience. The business earns frequent praise for exceptional individual agents who are named and celebrated for their professionalism, patience, and knowledge. However, a recurring pattern of severe process failures, communication breakdowns, and unresolved estate and share transfer queries significantly undermines trust and overall satisfaction, particularly for complex or long-running cases.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name specific agents such as Katleho, Siphiwe, Simphiwe, Yelisha, Petros, and Promise as exceptional. They are praised for patience, professionalism, knowledge, and going above and beyond to resolve queries.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.8Trustindex Rating
#3Ranked In Investments & Wealth
9h 38mReply Time
28 NPSLikely
Replied to 93% of negative reviews
Reply time on negative reviews: 27 hours 5 min
TrustIndex
6.8
Ranking
#3
in Investments & Wealth
Avg Reply
9h 38m
NPS Score
28
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 27 hours 5 min
Review Distribution
4.2|145 Reviews
May '25 - Apr '26
5(80.4%)
4(1.4%)
3(0%)
2(0.7%)
1(17.5%)
5(80.4%)
4(1.4%)
3(0%)
2(0.7%)
1(17.5%)
Recent reviews (145)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
MAKHOMZANA S
1 reviews | Active since Jan 2020
19 Mar 2026, 10:12
Consultant performance review.
Excellent service from Consultant. Highly knowledgeable. Articulate, codial and patient.
Helpful (0)
|Replies (0)MS
MAKHOMZANA S
1 reviews | Active since Jan 2020
19 Mar 2026, 10:12
Consultant performance review.
Excellent service from Consultant. Highly knowledgeable. Articulate, codial and patient.
0
Replies (0)TK
HM
KB
Khesani B
1 reviews | Active since Jan 2020
18 Mar 2026, 15:49
Thank JSE for providing us with humbled consultants Sphiwe S
I was help by Sphiwe S , he was so patient, humbled and clearly explained everything I needed to know in a simple way .. excellent service from him indeed..
Helpful (0)
|Replies (0)US
TK
Themba K
1 reviews | Active since Jan 2020
18 Mar 2026, 14:31
Compliments on the best service by Promise of JSE Investor Services (PTY) Ltd
I have interacted with Promise from JSE Investor Services (PTY) Ltd regarding the resetting of my logging details after a very long period without using it. I was so impressed with her professionalism and knowledge of the system. She navigated me seamlessly through the process until I was able to access my profile. I must also mention that she was extremely patient with me. I wish her all the best in her career and future endeavours. She is a star!
Helpful (0)
|Replies (0)TK
Themba K
1 reviews | Active since Jan 2020
18 Mar 2026, 14:31
Compliments on the best service by Promise of JSE Investor Services (PTY) Ltd
I have interacted with Promise from JSE Investor Services (PTY) Ltd regarding the resetting of my logging details after a very long period without using it. I was so impressed with her professionalism and knowledge of the system. She navigated me seamlessly through the process until I was able to access my profile. I must also mention that she was extremely patient with me. I wish her all the best in her career and future endeavours. She is a star!
0
Replies (0)IM
Ingrid M
1 reviews | Active since Jan 2020
18 Mar 2026, 14:02
Consistant and helpful
I've been assisted by Siphiwe S at JSE Investor Services - he's been following up and updating me from time to time since the 10th March. I appreciate the extra mile he's been going to ensure that i'm well informed. Keep up the good work Simphiwe.
Helpful (0)
|Replies (0)IM
Ingrid M
1 reviews | Active since Jan 2020
18 Mar 2026, 14:02
Consistant and helpful
I've been assisted by Siphiwe S at JSE Investor Services - he's been following up and updating me from time to time since the 10th March. I appreciate the extra mile he's been going to ensure that i'm well informed. Keep up the good work Simphiwe.
0
Replies (0)