Industry AI Summary
Based on an analysis of recent customer reviews across South African investments and wealth management providers, the sector delivers highly personal service when individual consultants take ownership but struggles with systemic process failures when clients need to access their money. The experience gap between proactive, communicative providers and those that leave clients waiting in silence for months is the defining characteristic of this industry.
Industry Strengths
- Consultant Quality & Personal Service: When clients connect with the right consultant, the experience is transformative. Advisors are frequently praised by name for patience, product knowledge, and genuine care -- turning complex financial decisions into moments of empowerment and confidence.
Best in Class by Service Theme
Top-ranked Investments & Wealth companies per service quality theme
- Consultant Quality
- Best company: Ninety One
- Score: 4.7/ 5
- Industry average: 3.6
- Withdrawals & Payouts
- Best company: T4Trade
- Score: 4.8/ 5
- Industry average: 3.2
- Communication
- Best company: Ninety One
- Score: 4.4/ 5
- Industry average: 2.9
- Account Management
- Best company: T4Trade
- Score: 4.6/ 5
- Industry average: 3.8
- Trust & Ethics
- Best company: T4Trade
- Score: 4.6/ 5
- Industry average: 3.2
- Consultant Quality
- Score: 4.7/ 5
- Best company: Ninety One
- Industry average: Ind. avg 3.6
- Withdrawals & Payouts
- Score: 4.8/ 5
- Best company: T4Trade
- Industry average: Ind. avg 3.2
- Communication
- Score: 4.4/ 5
- Best company: Ninety One
- Industry average: Ind. avg 2.9
- Account Management
- Score: 4.6/ 5
- Best company: T4Trade
- Industry average: Ind. avg 3.8
- Trust & Ethics
- Score: 4.6/ 5
- Best company: T4Trade
- Industry average: Ind. avg 3.2
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Investments & Wealth Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
G
GTC (Pty) Ltd
Verified
4.7|488 reviews (last 12 months)|#1 in Investments & Wealth
TrustIndex8.1
Reply Time7h 35m
NPS76
AI Score3.8
Replied to 92% of negative reviews
Typically takes 9 hours 26 min to reply
G
GTC (Pty) Ltd
Verified
#1 in Investments & Wealth
4.7|488 reviews
TrustIndex8.1
Reply Time7h 35m
NPS76
Replied to 92% of negative reviews
Typically takes 9 hours 26 min to reply
Consultant Quality
4.6Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.2Ind. 3.2
Best: 4.8 (T4Trade)
Communication
3.8Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
3.6Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI Score3.8
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.6
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.2
Industry: 3.2Best: 4.8 (T4Trade)
Communication
3.8
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
3.6
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
3.8
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Capital Legacy
Verified
4.2|742 reviews (last 12 months)|#2 in Investments & Wealth
TrustIndex7.5
Reply Time13h 33m
NPS33
AI Score3
Replied to 94% of negative reviews
Typically takes 10 hours 3 min to reply
C
Capital Legacy
Verified
#2 in Investments & Wealth
4.2|742 reviews
TrustIndex7.5
Reply Time13h 33m
NPS33
Replied to 94% of negative reviews
Typically takes 10 hours 3 min to reply
Consultant Quality
4.3Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
2.3Ind. 3.2
Best: 4.8 (T4Trade)
Communication
3Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
2.9Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
2.6Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score3
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.3
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
2.3
Industry: 3.2Best: 4.8 (T4Trade)
Communication
3
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
2.9
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
2.6
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
3
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
N
Ninety One
Verified
4.7|175 reviews (last 12 months)|#3 in Investments & Wealth
TrustIndex7.2
Reply Time2h 53m
NPS72
AI Score4.2
Replied to 90% of negative reviews
Typically takes 5 hours 16 min to reply
N
Ninety One
Verified
#3 in Investments & Wealth
4.7|175 reviews
TrustIndex7.2
Reply Time2h 53m
NPS72
Replied to 90% of negative reviews
Typically takes 5 hours 16 min to reply
Consultant Quality
4.7Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.4Ind. 3.2
Best: 4.8 (T4Trade)
Communication
4.4Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
4.3Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI Score4.2
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.7
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.4
Industry: 3.2Best: 4.8 (T4Trade)
Communication
4.4
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.3
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
4.2
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
J
4.8|562 reviews (last 12 months)|#4 in Investments & Wealth
TrustIndex7.2
Reply Time8h 25m
NPS38
AI Score4.3
Replied to 92% of negative reviews
Typically takes 23 hours 45 min to reply
J
#4 in Investments & Wealth
4.8|562 reviews
TrustIndex7.2
Reply Time8h 25m
NPS38
Replied to 92% of negative reviews
Typically takes 23 hours 45 min to reply
Consultant Quality
4.7Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
4.2Ind. 3.2
Best: 4.8 (T4Trade)
Communication
4.4Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
4.1Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
4Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score4.3
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.7
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
4.2
Industry: 3.2Best: 4.8 (T4Trade)
Communication
4.4
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.1
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
4
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
4.3
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
V
4.7|460 reviews (last 12 months)|#5 in Investments & Wealth
TrustIndex6.2
Reply Time49h 14m
NPS29
AI Score4
Replied to 17% of negative reviews
Typically takes 42 hours 27 min to reply
V
#5 in Investments & Wealth
4.7|460 reviews
TrustIndex6.2
Reply Time49h 14m
NPS29
Replied to 17% of negative reviews
Typically takes 42 hours 27 min to reply
Consultant Quality
4.5Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
4Ind. 3.2
Best: 4.8 (T4Trade)
Communication
3.9Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
3.9Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
3.5Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score4
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.5
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
4
Industry: 3.2Best: 4.8 (T4Trade)
Communication
3.9
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
3.9
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
3.5
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
4
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
3.9|135 reviews (last 12 months)|#6 in Investments & Wealth
TrustIndex5.1
Reply Time48h 18m
NPS-88
AI Score3
Replied to 47% of negative reviews
Typically takes 48 hours 18 min to reply
S
#6 in Investments & Wealth
3.9|135 reviews
TrustIndex5.1
Reply Time48h 18m
NPS-88
Replied to 47% of negative reviews
Typically takes 48 hours 18 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
N/AInd. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI Score3
Industry: 3.2Best: 4.8 (Ninety One)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
N/A
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
3
Industry: 3.2Best: 4.8 (Ninety One)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
10x Investments
Verified
4.1|195 reviews (last 12 months)|#7 in Investments & Wealth
TrustIndex4.8
Reply Time322h 47m
NPS38
AI Score3.7
Replied to 54% of negative reviews
Typically takes 14 hours 5 min to reply
1
10x Investments
Verified
#7 in Investments & Wealth
4.1|195 reviews
TrustIndex4.8
Reply Time322h 47m
NPS38
Replied to 54% of negative reviews
Typically takes 14 hours 5 min to reply
Consultant Quality
4.3Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.2Ind. 3.2
Best: 4.8 (T4Trade)
Communication
3.4Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
3.9Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
3.8Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score3.7
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.3
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.2
Industry: 3.2Best: 4.8 (T4Trade)
Communication
3.4
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
3.9
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
3.8
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
3.7
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Sanlam
Verified
1.2|1,482 reviews (last 12 months)|#8 in Investments & Wealth
TrustIndex3.4
Reply Time4h 29m
NPS-68
AI Score1.1
Replied to 93% of negative reviews
Typically takes 4 hours 35 min to reply
S
Sanlam
Verified
#8 in Investments & Wealth
1.2|1,482 reviews
TrustIndex3.4
Reply Time4h 29m
NPS-68
Replied to 93% of negative reviews
Typically takes 4 hours 35 min to reply
Consultant Quality
1.5Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
0.8Ind. 3.2
Best: 4.8 (T4Trade)
Communication
0.8Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
1.2Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
1.1Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score1.1
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
1.5
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
0.8
Industry: 3.2Best: 4.8 (T4Trade)
Communication
0.8
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
1.2
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
1.1
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
1.1
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
AVBOB Mutual Assurance Society
Verified
1.6|304 reviews (last 12 months)|#9 in Investments & Wealth
TrustIndex3.1
Reply Time68h 20m
NPS-60
AI Score1.3
Replied to 86% of negative reviews
Typically takes 66 hours 35 min to reply
A
AVBOB Mutual Assurance Society
Verified
#9 in Investments & Wealth
1.6|304 reviews
TrustIndex3.1
Reply Time68h 20m
NPS-60
Replied to 86% of negative reviews
Typically takes 66 hours 35 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
N/AInd. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI Score1.3
Industry: 3.2Best: 4.8 (Ninety One)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
N/A
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
1.3
Industry: 3.2Best: 4.8 (Ninety One)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
1.2|556 reviews (last 12 months)|#10 in Investments & Wealth
TrustIndex2.5
Reply Time12h 34m
NPS-74
AI Score1.4
Replied to 93% of negative reviews
Typically takes 12 hours 33 min to reply
A
#10 in Investments & Wealth
1.2|556 reviews
TrustIndex2.5
Reply Time12h 34m
NPS-74
Replied to 93% of negative reviews
Typically takes 12 hours 33 min to reply
Consultant Quality
1.6Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1Ind. 3.2
Best: 4.8 (T4Trade)
Communication
1.2Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
1.5Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
1.4Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score1.4
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
1.6
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1
Industry: 3.2Best: 4.8 (T4Trade)
Communication
1.2
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
1.5
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
1.4
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
1.4
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
Momentum (SA)
Verified
1.4|589 reviews (last 12 months)|#11 in Investments & Wealth
TrustIndex2.4
Reply Time6h 49m
NPS-65
AI Score1.3
Replied to 86% of negative reviews
Typically takes 6 hours 29 min to reply
M
Momentum (SA)
Verified
#11 in Investments & Wealth
1.4|589 reviews
TrustIndex2.4
Reply Time6h 49m
NPS-65
Replied to 86% of negative reviews
Typically takes 6 hours 29 min to reply
Consultant Quality
1.5Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1Ind. 3.2
Best: 4.8 (T4Trade)
Communication
1.1Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
1.4Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
1.3Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score1.3
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
1.5
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1
Industry: 3.2Best: 4.8 (T4Trade)
Communication
1.1
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
1.4
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
1.3
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
1.3
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
N
1.3|90 reviews (last 12 months)|#12 in Investments & Wealth
TrustIndex0
Reply Time566h 32m
NPS-94
AI Score1.2
Replied to 94% of negative reviews
Typically takes 573 hours 41 min to reply
N
#12 in Investments & Wealth
1.3|90 reviews
TrustIndex0
Reply Time566h 32m
NPS-94
Replied to 94% of negative reviews
Typically takes 573 hours 41 min to reply
Consultant Quality
1.4Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1Ind. 3.2
Best: 4.8 (T4Trade)
Communication
1.1Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
1.3Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
1.2Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score1.2
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
1.4
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1
Industry: 3.2Best: 4.8 (T4Trade)
Communication
1.1
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
1.3
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
1.2
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
1.2
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Computershare
Verified
3.5|61 reviews (last 12 months)|#13 in Investments & Wealth
TrustIndex0
Reply Time45h
NPS-34
AI Score2.2
Replied to 91% of negative reviews
Typically takes 10 hours 26 min to reply
C
Computershare
Verified
#13 in Investments & Wealth
3.5|61 reviews
TrustIndex0
Reply Time45h
NPS-34
Replied to 91% of negative reviews
Typically takes 10 hours 26 min to reply
Consultant Quality
3.6Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.8Ind. 3.2
Best: 4.8 (T4Trade)
Communication
1.7Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
2Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
2Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score2.2
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
3.6
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.8
Industry: 3.2Best: 4.8 (T4Trade)
Communication
1.7
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
2
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
2
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
2.2
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
2.1|63 reviews (last 12 months)|#14 in Investments & Wealth
TrustIndex0
Reply Time210h 53m
NPS-66
Replied to 88% of negative reviews
Typically takes 158 hours 45 min to reply
S
#14 in Investments & Wealth
2.1|63 reviews
TrustIndex0
Reply Time210h 53m
NPS-66
Replied to 88% of negative reviews
Typically takes 158 hours 45 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1Ind. 3.2
Best: 4.8 (T4Trade)
Communication
1.1Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
N/AInd. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI ScoreN/A
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
1.1
Industry: 3.2Best: 4.8 (T4Trade)
Communication
1.1
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
N/A
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
N/A
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
X
XM
Verified
1|17 reviews (last 12 months)|#15 in Investments & Wealth
TrustIndex0
Reply Time229h 38m
NPS-100
Replied to 81% of negative reviews
Typically takes 229 hours 38 min to reply
X
XM
Verified
#15 in Investments & Wealth
1|17 reviews
TrustIndex0
Reply Time229h 38m
NPS-100
Replied to 81% of negative reviews
Typically takes 229 hours 38 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
N/AInd. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
N/A
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
4.8|125 reviews (last 12 months)|#16 in Investments & Wealth
TrustIndex0
Reply Time84h 38m
NPS94
Replied to 80% of negative reviews
Typically takes 84 hours 38 min to reply
A
#16 in Investments & Wealth
4.8|125 reviews
TrustIndex0
Reply Time84h 38m
NPS94
Replied to 80% of negative reviews
Typically takes 84 hours 38 min to reply
Consultant Quality
4.6Ind. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
4.2Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
N/AInd. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI ScoreN/A
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
4.6
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
4.2
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
N/A
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
N/A
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
BROKSTOCK SA (PTY) LTD
Verified
4.2|59 reviews (last 12 months)|#17 in Investments & Wealth
TrustIndex0
Reply Time51h 5m
NPS69
Replied to 45% of negative reviews
Typically takes 48 hours 56 min to reply
B
BROKSTOCK SA (PTY) LTD
Verified
#17 in Investments & Wealth
4.2|59 reviews
TrustIndex0
Reply Time51h 5m
NPS69
Replied to 45% of negative reviews
Typically takes 48 hours 56 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
4.3Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI ScoreN/A
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.3
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
N/A
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
pocketoption.com
Verified
4.2|116 reviews (last 12 months)|#18 in Investments & Wealth
TrustIndex0
Reply Time24h 31m
NPS-100
AI Score3.8
Replied to 56% of negative reviews
Typically takes 58 hours 22 min to reply
P
pocketoption.com
Verified
#18 in Investments & Wealth
4.2|116 reviews
TrustIndex0
Reply Time24h 31m
NPS-100
Replied to 56% of negative reviews
Typically takes 58 hours 22 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.6Ind. 3.2
Best: 4.8 (T4Trade)
Communication
3.3Ind. 2.9
Best: 4.4 (Ninety One)
Account Management
4.4Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI Score3.8
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.6
Industry: 3.2Best: 4.8 (T4Trade)
Communication
3.3
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.4
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
3.8
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
PrimeXBT
Verified
4.3|63 reviews (last 12 months)|#19 in Investments & Wealth
TrustIndex0
Reply Time46h 18m
NPS100
Replied to 40% of negative reviews
Typically takes 165 hours 20 min to reply
P
PrimeXBT
Verified
#19 in Investments & Wealth
4.3|63 reviews
TrustIndex0
Reply Time46h 18m
NPS100
Replied to 40% of negative reviews
Typically takes 165 hours 20 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/AInd. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
4.3Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
N/AInd. 3.2
Best: 4.6 (T4Trade)
Overall AI ScoreN/A
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
N/A
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.3
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
N/A
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
N/A
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
Pocket Broker
Verified
4.5|60 reviews (last 12 months)|#20 in Investments & Wealth
TrustIndex0
Reply Time46h 52m
NPS0
AI Score4.2
Replied to 50% of negative reviews
Typically takes 38 hours 26 min to reply
P
Pocket Broker
Verified
#20 in Investments & Wealth
4.5|60 reviews
TrustIndex0
Reply Time46h 52m
NPS0
Replied to 50% of negative reviews
Typically takes 38 hours 26 min to reply
Consultant Quality
N/AInd. 3.6
Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.9Ind. 3.2
Best: 4.8 (T4Trade)
Communication
N/AInd. 2.9
Best: 4.4 (Ninety One)
Account Management
4.2Ind. 3.8
Best: 4.6 (T4Trade)
Trust & Ethics
4.4Ind. 3.2
Best: 4.6 (T4Trade)
Overall AI Score4.2
Industry: 3.5Best: 4.6 (T4Trade)Consultant Quality
N/A
Industry: 3.6Best: 4.7 (Ninety One)
Withdrawals & Payouts
3.9
Industry: 3.2Best: 4.8 (T4Trade)
Communication
N/A
Industry: 2.9Best: 4.4 (Ninety One)
Account Management
4.2
Industry: 3.8Best: 4.6 (T4Trade)
Trust & Ethics
4.4
Industry: 3.2Best: 4.6 (T4Trade)
Overall AI Score
4.2
Industry: 3.5Best: 4.6 (T4Trade)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Investments & Wealth
What are the best-rated Investments & Wealth companies in South Africa?
The highest-rated Investments & Wealth companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- GTC (Pty) Ltd — TrustIndex 8.1 out of 10, 488 reviews (last 12 months)
- Capital Legacy — TrustIndex 7.5 out of 10, 742 reviews (last 12 months)
- Ninety One — TrustIndex 7.2 out of 10, 175 reviews (last 12 months)
- JSE Investor Services (PTY) Ltd — TrustIndex 7.2 out of 10, 562 reviews (last 12 months)
- Vault markets — TrustIndex 6.2 out of 10, 460 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Investments & Wealth providers in South Africa?
Across 20 Investments & Wealth providers on Hellopeter, the average star rating is 3.3 out of 5, based on 6 342 reviews in the last 12 months. The top Investments & Wealth providers score 4.5+; providers in the bottom tier score below 1.4.
What should consumers look for in a Investments & Wealth provider?
For Investments & Wealth in South Africa, the same quality markers that distinguish the best Financial Services companies apply: Top-performing providers share three traits: they assign a dedicated contact person who owns the client relationship from start to finish, they communicate proactively before the client has to chase, and they process claims and withdrawals ahead of stated timelines rather than behind them. The best firms also empower clients with transparent digital tools, honest fee disclosure, and plain-language explanations of complex financial products.
What does Hellopeter's AI analyse for Investments & Wealth?
Hellopeter's AI analyses Investments & Wealth providers across key service themes including Consultant Quality & Personal Service, Claims, Withdrawals & Payout Processing, Communication & Follow-Through, Platform, Product & Account Management, Trust, Transparency & Ethical Conduct. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Investments & Wealth compare to other Financial Services subcategories?
Investments & Wealth is one of the reviewed subcategories within Financial Services on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Consultant Quality & Personal Service typically the most scrutinised area in Investments & Wealth.