Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Capital Legacy delivers a polarised customer experience. The business earns strong praise for its frontline consultants, with many agents named and celebrated for exceptional service. However, a recurring pattern of communication breakdowns, unresolved cancellations, unauthorized deductions, and prolonged estate administration processes significantly undermines trust and overall satisfaction.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual agents like Justin Grobler, Likho Manciya, Elaine Erasmus, and Dikeledi Seripe as patient, knowledgeable, and genuinely caring. Frontline staff frequently go the extra mile, restoring confidence and preventing cancellations.
Replied to 94% of negative reviews
Typically takes less than 10 hours 33 min to reply
TrustIndex
7.5
Score
Ranking
#19
in Financial Services
Avg Reply
0.2
Hours
NPS Score
30
Recommended: Likely
Replied to 94% of negative reviews
Typically takes less than 10 hours 33 min to reply
May '25 - Apr '26
Recent reviews (714)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Justin Grobelaar who...
Justin Grobelaar who assisted was very helpful and friendly and solved my issue
1 reviews | Active since Jan 2020
Justin Grobelaar who...
Justin Grobelaar who assisted was very helpful and friendly and solved my issue
1 reviews | Active since Jan 2020
Will cancelation
I had a very bad experience with Capital Legacy. I took out a will with them. I emailed the consultant that I would like to cancel it that I no longer need it guess what! My account got debited again this month after requesting cancelation. I called again this morning to have it canceled. What does it really take to get a will cancelled honestly?
1 reviews | Active since Jan 2020
Will cancelation
I had a very bad experience with Capital Legacy. I took out a will with them. I emailed the consultant that I would like to cancel it that I no longer need it guess what! My account got debited again this month after requesting cancelation. I called again this morning to have it canceled. What does it really take to get a will cancelled honestly?
1 reviews | Active since Jan 2020
Will cancelation
I phoned and emailed 2 months ago to cancel my will services since I can.no longer afford. I was told it was successfully canceled I see it has deducted again. I want my money back. I did say I can't afford but why the deductions now
1 reviews | Active since Jan 2020
Will cancelation
I phoned and emailed 2 months ago to cancel my will services since I can.no longer afford. I was told it was successfully canceled I see it has deducted again. I want my money back. I did say I can't afford but why the deductions now
1 reviews | Active since Jan 2020
I would like to thank Dikeledi Seripe for wonderful service she helped me instantly
I would like to thank Dikeledi Seripe for wonderful service she helped me instantly. She sorted my problem without a hassle. I even received feedback from her saying it sorted . Thank you
1 reviews | Active since Jan 2020
I would like to thank Dikeledi Seripe for wonderful service she helped me instantly
I would like to thank Dikeledi Seripe for wonderful service she helped me instantly. She sorted my problem without a hassle. I even received feedback from her saying it sorted . Thank you
1 reviews | Active since Jan 2020
Justin Grobbelaar: profesional, friendly with a personal touch
Justin Grobbelaar: profesional, friendly with a personal touch. Great Thank you!
1 reviews | Active since Jan 2020
Justin Grobbelaar: profesional, friendly with a personal touch
Justin Grobbelaar: profesional, friendly with a personal touch. Great Thank you!