Ninety One
Verified Business
Ninety One
Verified Business
151 Reviews (last 12 months)
Responds in 2 hours 52 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Ninety One delivers an overwhelmingly positive customer experience, particularly in the quality of its client service team. Customers consistently praise individual consultants by name for their patience, professionalism, and knowledge. The investment platform is described as user-friendly, and most interactions are resolved quickly. Occasional concerns around delayed payouts, unresolved escalations, and communication breakdowns on complex administrative requests represent the few areas for improvement.
Top Strengths:
- •Customer Service & Professional Guidance: Customers overwhelmingly praise named consultants like Livhu, Kagiso, Stephanie, and Moagi for exceptional patience, professionalism, and going above and beyond. Reviewers frequently describe staff as knowledgeable, friendly, and genuinely helpful.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
2h 52mReply Time
72 NPSVery Likely
Replied to 91% of negative reviews
Typically takes less than 4 hours 45 min to reply
TrustIndex
0
Score
Ranking
#13
in Investments & Wealth
Avg Reply
2 hours 52 minutes
NPS Score
72
Recommended: Very Likely
Replied to 91% of negative reviews
Typically takes less than 4 hours 45 min to reply
Review Distribution
4.7|151 Reviews
May '25 - Apr '26
5(90.7%)
4(2.7%)
3(0%)
2(0.7%)
1(6%)
5(90.7%)
4(2.7%)
3(0%)
2(0.7%)
1(6%)
Recent reviews (151)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
NM
Ntuthuko M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:24
Excellent service
Excellent, the lady was very helpful and took me through the process
Helpful (0)
|Replies (0)NM
Ntuthuko M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:24
Excellent service
Excellent, the lady was very helpful and took me through the process
0
Replies (0)WG
NS
PW
MP
Moira P
1 reviews | Active since Jan 2020
7 Mar 2026, 05:09
Above excellent help from staff member Moagi
Excellent patience and interaction from staff member Moagi. He was very professional and very patient with me as I am very nervous and inexperienced when dealing with computer issues.
Helpful (0)
|Replies (0)MP
Moira P
1 reviews | Active since Jan 2020
7 Mar 2026, 05:09
Above excellent help from staff member Moagi
Excellent patience and interaction from staff member Moagi. He was very professional and very patient with me as I am very nervous and inexperienced when dealing with computer issues.
0
Replies (0)FJ
Faryn J
1 reviews | Active since Jan 2020
3 Mar 2026, 08:53
Great experience with Ninety One!
As an individual investor I have received nothing but excellent service from Ninety One. Not only is their investment platform exceptionally user friendly, their product offering is excellent, and a wide range of portfolios are offered to suit every clients’ needs. Their client service team is incredibly helpful and goes out of their way to ensure any query or issue is resolved quickly and efficiently.
Helpful (0)
|Replies (0)FJ
Faryn J
1 reviews | Active since Jan 2020
3 Mar 2026, 08:53
Great experience with Ninety One!
As an individual investor I have received nothing but excellent service from Ninety One. Not only is their investment platform exceptionally user friendly, their product offering is excellent, and a wide range of portfolios are offered to suit every clients’ needs. Their client service team is incredibly helpful and goes out of their way to ensure any query or issue is resolved quickly and efficiently.
0
Replies (0)GF