

Ninety One
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ninety One delivers an overwhelmingly positive customer experience, particularly in the quality of its client service team. Customers consistently praise individual consultants by name for their patience, professionalism, and knowledge. The investment platform is described as user-friendly, and most interactions are resolved quickly. Occasional concerns around delayed payouts, unresolved escalations, and communication breakdowns on complex administrative requests represent the few areas for improvement.
Replied to 91% of negative reviews
Typically takes less than 4 hours 45 min to reply
TrustIndex
0
Score
Ranking
#13
in Investments & Wealth
Avg Reply
2 hours 52 minutes
NPS Score
72
Recommended: Very Likely
Replied to 91% of negative reviews
Typically takes less than 4 hours 45 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Excellent, the lady was very helpful and took me through the process
1 reviews | Active since Jan 2020
Excellent, the lady was very helpful and took me through the process
1 reviews | Active since Jan 2020
Excellent patience and interaction from staff member Moagi. He was very professional and very patient with me as I am very nervous and inexperienced when dealing with computer issues.
1 reviews | Active since Jan 2020
Excellent patience and interaction from staff member Moagi. He was very professional and very patient with me as I am very nervous and inexperienced when dealing with computer issues.
1 reviews | Active since Jan 2020
As an individual investor I have received nothing but excellent service from Ninety One. Not only is their investment platform exceptionally user friendly, their product offering is excellent, and a wide range of portfolios are offered to suit every clients’ needs. Their client service team is incredibly helpful and goes out of their way to ensure any query or issue is resolved quickly and efficiently.
1 reviews | Active since Jan 2020
As an individual investor I have received nothing but excellent service from Ninety One. Not only is their investment platform exceptionally user friendly, their product offering is excellent, and a wide range of portfolios are offered to suit every clients’ needs. Their client service team is incredibly helpful and goes out of their way to ensure any query or issue is resolved quickly and efficiently.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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