What is ASI Financial Services's biggest strength?

ASI Financial Services's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants as exceptional, using words like 'amazing,' 'star,' 'asset,' and 'above and beyond.' Advisors such as Nicole Raats, Sanet Eggett, and Edward Phiri are praised for patience, empathy, and ownership.

What are the most common complaints about ASI Financial Services?

The most common complaint about ASI Financial Services, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring pattern shows emails and calls going unanswered for days or weeks. Customers report being passed between consultants with no follow up. Negative reviews describe feeling ignored when chasing updates on claims or membership issues.

How does ASI Financial Services compare to other Investments & Wealth companies?

ASI Financial Services ranks #13 in Investments & Wealth on Hellopeter with an overall AI Score of 4.5 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 4.7; its weakest is Billing & Payments at 3.4. Best-in-class for Investments & Wealth is FDC Group (4.8). How is the AI Score calculated? →

Is ASI Financial Services trustworthy?

ASI Financial Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 84 hours 38 min. Hellopeter has tracked ASI Financial Services across 340 total reviews. How is the TrustIndex calculated? →

ASI Financial Services Reviews | 4.8 stars

Rated in:

Financial Services4.5 Investments & Wealth4.5

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, ASI Financial Services delivers an overwhelmingly positive customer experience, with consultants consistently praised by name for exceptional professionalism, patience, and dedication. The business excels at Customer Service & Professional Guidance (4.7) and Process Efficiency & Turnaround (4.5). However, a small but notable pattern of communication breakdowns and unresolved billing disputes surfaces in negative reviews, pointing to areas requiring attention in Communication & Responsiveness (3.8) and Billing, Payments & Financial Accuracy (3.4).

Top Strengths:

•Customer Service & Professional Guidance: Customers consistently name individual consultants as exceptional, using words like 'amazing,' 'star,' 'asset,' and 'above and beyond.' Advisors such as Nicole Raats, Sanet Eggett, and Edward Phiri are praised for patience, empathy, and ownership.

Service Quality Ratings

MetricScoreIndustry AvgBest in Class

Service & Guidance

4.7

3.34.9 (FDC Group)

Performance(last 12 months):

0Trustindex Rating

#13Ranked In Investments & Wealth

84h 38mReply Time

94 NPSVery Likely

Replied to 80% of negative reviews

Reply time on negative reviews: 84 hours 38 min

TrustIndex

Ranking

#13

in Investments & Wealth

Avg Reply

84h 38m

NPS Score

Recommended: Very Likely

Replied to 80% of negative reviews

Reply time on negative reviews: 84 hours 38 min

Review Distribution

4.8|98 Reviews

Jun '25 - May '26

5(94.4%)

4(0%)

3(1.1%)

2(1.1%)

1(3.4%)

5(94.4%)

4(0%)

3(1.1%)

2(1.1%)

1(3.4%)

Recent reviews (98)

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Popular mentions

excellent service above beyond very professional very patient knowledgeable quick service very helpful always available no response claim rejected

Kgomotso

1 reviews | Active since Jan 2020

16 Mar 2026, 12:46

Prompt assistance, professionalism, and empathy

Prompt assistance, professionalism, and empathy. Assured me that things will get better 🌟

Helpful (0)

|Replies (0)

Kgomotso

1 reviews | Active since Jan 2020

16 Mar 2026, 12:46

Prompt assistance, professionalism, and empathy

Prompt assistance, professionalism, and empathy. Assured me that things will get better 🌟

Replies (0)

NOBUHLE

1 reviews | Active since Jan 2020

16 Mar 2026, 10:26

She is fast in respo...

She is fast in responding when we need help and very efficient

Helpful (0)

|Replies (0)

NOBUHLE

1 reviews | Active since Jan 2020

16 Mar 2026, 10:26

She is fast in respo...

She is fast in responding when we need help and very efficient

Replies (0)

Rachel

1 reviews | Active since Jan 2020

11 Mar 2026, 06:47

I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most

I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most. You have employed a star there.Thank you ASI Financial Services

Helpful (0)

|Replies (0)

Rachel

1 reviews | Active since Jan 2020

11 Mar 2026, 06:47

I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most

I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most. You have employed a star there.Thank you ASI Financial Services

Replies (0)

Sithokozo

1 reviews | Active since Jan 2020

5 Mar 2026, 11:55