

ASI Financial Services
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, ASI Financial Services delivers an overwhelmingly positive customer experience, with consultants consistently praised by name for exceptional professionalism, patience, and dedication. The business excels at Customer Service & Professional Guidance (4.7) and Process Efficiency & Turnaround (4.5). However, a small but notable pattern of communication breakdowns and unresolved billing disputes surfaces in negative reviews, pointing to areas requiring attention in Communication & Responsiveness (3.8) and Billing, Payments & Financial Accuracy (3.4).
Replied to 80% of negative reviews
Reply time on negative reviews: 84 hours 38 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
84h 38m
NPS Score
94
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 84 hours 38 min
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most. You have employed a star there.Thank you ASI Financial Services
1 reviews | Active since Jan 2020
I got help when I thought I'd lost hope,Oratile Mogodu came through for me when I needed her the most. You have employed a star there.Thank you ASI Financial Services
1 reviews | Active since Jan 2020
Very resourceful and always coming back to clients on time
1 reviews | Active since Jan 2020
Very resourceful and always coming back to clients on time
Based on recent customer reviews, ASI Financial Services delivers an overwhelmingly positive customer experience, with consultants consistently praised by name for exceptional professionalism, patience, and dedication. The business excels at Customer Service & Professional Guidance (4.7) and Process Efficiency & Turnaround (4.5). However, a small but notable pattern of communication breakdowns and unresolved billing disputes surfaces in negative reviews, pointing to areas requiring attention in Communication & Responsiveness (3.8) and Billing, Payments & Financial Accuracy (3.4).
ASI Financial Services's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants as exceptional, using words like 'amazing,' 'star,' 'asset,' and 'above and beyond.' Advisors such as Nicole Raats, Sanet Eggett, and Edward Phiri are praised for patience, empathy, and ownership.
The most common complaint about ASI Financial Services, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring pattern shows emails and calls going unanswered for days or weeks. Customers report being passed between consultants with no follow up. Negative reviews describe feeling ignored when chasing updates on claims or membership issues.
ASI Financial Services ranks #13 in Investments & Wealth on Hellopeter with an overall AI Score of 4.5 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 4.7; its weakest is Billing & Payments at 3.4. Best-in-class for Investments & Wealth is FDC Group (4.8). How is the AI Score calculated? →
ASI Financial Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 84 hours 38 min. Hellopeter has tracked ASI Financial Services across 340 total reviews. How is the TrustIndex calculated? →
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