10x Investments
Verified Business
10x Investments
Verified Business
183 Reviews (last 12 months)
Responds in 311 hours 30 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, 10x Investments delivers a polarised experience. The business earns strong praise for named consultants who provide exceptional, personalised guidance, and many customers describe seamless onboarding and transfer processes. However, a recurring pattern of communication breakdowns, billing inaccuracies, and delayed fund processing causes significant frustration for a vocal minority, particularly around tax certificates, withdrawals, and complaint escalation.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants like Jean Maritz, Tamryn, Londiwe, and Andre are repeatedly named and praised for patience, professionalism, and going above and beyond. Customers consistently describe feeling guided and valued.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
311 hours 30 minutesAverage Time To Reply
36 NPSRecommended: Likely
Replied to 55% of negative reviews
Typically takes less than 12 hours 51 min to reply
TrustIndex
0
Score
Ranking
#13
in Investments & Wealth
Avg Reply
311 hours 30 minutes
NPS Score
36
Recommended: Likely
Replied to 55% of negative reviews
Typically takes less than 12 hours 51 min to reply
Review Distribution
4|183 Reviews
May '25 - Apr '26
5(70.4%)
4(4.7%)
3(3.5%)
2(2.9%)
1(18.6%)
5(70.4%)
4(4.7%)
3(3.5%)
2(2.9%)
1(18.6%)
Recent reviews (183)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
Berenice
1 reviews | Active since Jan 2020
17 Mar 2026, 08:13
Unhelpful client service
10X are professional but unhelpful to older clients who are not computer literate. They would not provide information even though the necessary authorisation was provided from the financial advisor. They insisted the client call them or go onto their online profile.
Helpful (0)
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Berenice
1 reviews | Active since Jan 2020
17 Mar 2026, 08:13
Unhelpful client service
10X are professional but unhelpful to older clients who are not computer literate. They would not provide information even though the necessary authorisation was provided from the financial advisor. They insisted the client call them or go onto their online profile.
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Nozuko
1 reviews | Active since Jan 2020
5 Mar 2026, 07:56
Excellent service
First it was difficult for me to reach out, but they made provision if you can't get through you can still call them to assist you further. And their response doesn't take weeks you get help immediately.
Helpful (0)
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Klement M
1 reviews | Active since Jan 2020
4 Mar 2026, 11:47
Extremely Poor Handling of TFSA Limit Update – Misinformation & Dismissive Service
10x Investment Support is Dissapointing. A few days ago (early March 2026), I flagged on the 10x platform support channel that the Tax-Free Savings Account (TFSA) annual contribution limit still showed as R36,000 instead of the updated R46,000, effective from 1 March 2026 (start of the 2026/2027 tax year). This increase was clearly announced in the 2026 National Budget Speech (25 February 2026) by Finance Minister Enoch Go****wana and is confirmed on the official SARS website (sars.gov.za), along with sources like EasyEquities, BusinessTech, and others. Platforms such as EasyEquities & even Standarbank updated immediately to allow the full R46,000 contribution. I received this email response from Client Experience Manager Lindsey Bagus: “While there has been discussion regarding a potential increase to the Tax-Free Savings Account (TFSA) annual contribution limit, please note that no increase has yet been formally gazetted or enacted into law. The annual TFSA contribution limit therefore remains R36,000 per tax year at this stage.” I rep**** politely, explaining: • The official SARS website confirms it's effective NOW (from 1 March 2026). • It's not "potential" — the change is active for the new tax year. • Competitors like EasyEquities already reflect R46,000 and allow full contributions. Her follow-up: “Thank you for the email/ I understand the information is on various platforms but it has not been gazetted.” I even shared the SRAS link with her. Despite clear evidence, she doubled down on incorrect information. When I pushed back (noting all reliable sources confirm the limit and that I was considering moving my TFSA to access the full amount), she simply rep**** she'd "gladly send the forms" if I wanted to transfer — no apology, no correction, and no mention that the 10x site had in fact been updated shortly after our exchange (which I discovered myself after her last email). The platform now correctly shows R46,000 and allows the full contribution, just like everyone else. Her last email was sent to me still pushing back, even though the site has already been updated. If this is how they handle straightforward updates, and legit customer queries, it's no wonder 10x has such consistently poor reviews for service, delays, and responsiveness. This experience has completely eroded my trust — I'm now actively looking at alternatives for my TFSA and newly opened RA investment. Avoid if you value accurate, timely, and client-focused support.
Helpful (0)
|Replies (0)KM
Klement M
1 reviews | Active since Jan 2020
4 Mar 2026, 11:47
Extremely Poor Handling of TFSA Limit Update – Misinformation & Dismissive Service
10x Investment Support is Dissapointing. A few days ago (early March 2026), I flagged on the 10x platform support channel that the Tax-Free Savings Account (TFSA) annual contribution limit still showed as R36,000 instead of the updated R46,000, effective from 1 March 2026 (start of the 2026/2027 tax year). This increase was clearly announced in the 2026 National Budget Speech (25 February 2026) by Finance Minister Enoch Go****wana and is confirmed on the official SARS website (sars.gov.za), along with sources like EasyEquities, BusinessTech, and others. Platforms such as EasyEquities & even Standarbank updated immediately to allow the full R46,000 contribution. I received this email response from Client Experience Manager Lindsey Bagus: “While there has been discussion regarding a potential increase to the Tax-Free Savings Account (TFSA) annual contribution limit, please note that no increase has yet been formally gazetted or enacted into law. The annual TFSA contribution limit therefore remains R36,000 per tax year at this stage.” I rep**** politely, explaining: • The official SARS website confirms it's effective NOW (from 1 March 2026). • It's not "potential" — the change is active for the new tax year. • Competitors like EasyEquities already reflect R46,000 and allow full contributions. Her follow-up: “Thank you for the email/ I understand the information is on various platforms but it has not been gazetted.” I even shared the SRAS link with her. Despite clear evidence, she doubled down on incorrect information. When I pushed back (noting all reliable sources confirm the limit and that I was considering moving my TFSA to access the full amount), she simply rep**** she'd "gladly send the forms" if I wanted to transfer — no apology, no correction, and no mention that the 10x site had in fact been updated shortly after our exchange (which I discovered myself after her last email). The platform now correctly shows R46,000 and allows the full contribution, just like everyone else. Her last email was sent to me still pushing back, even though the site has already been updated. If this is how they handle straightforward updates, and legit customer queries, it's no wonder 10x has such consistently poor reviews for service, delays, and responsiveness. This experience has completely eroded my trust — I'm now actively looking at alternatives for my TFSA and newly opened RA investment. Avoid if you value accurate, timely, and client-focused support.
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Replies (0)JM
Jeremia M
1 reviews | Active since Jan 2020
4 Mar 2026, 05:34
Uncredited Payment and Unresponsive Service – 10X Investments
I am extremely dissatisfied with the service received from 10X Investments. I made a payment to my TFSA account on 25 February 2026, however, to date, the payment has not been credited to my account. Despite following up multiple times, there has been no resolution. I have emailed two agents, Ayanda and Jean, requesting an explanation and assistance, but neither has responded to my emails. The lack of communication and urgency around a client’s funds is unacceptable and concerning.
Helpful (0)
|Replies (0)JM
Jeremia M
1 reviews | Active since Jan 2020
4 Mar 2026, 05:34
Uncredited Payment and Unresponsive Service – 10X Investments
I am extremely dissatisfied with the service received from 10X Investments. I made a payment to my TFSA account on 25 February 2026, however, to date, the payment has not been credited to my account. Despite following up multiple times, there has been no resolution. I have emailed two agents, Ayanda and Jean, requesting an explanation and assistance, but neither has responded to my emails. The lack of communication and urgency around a client’s funds is unacceptable and concerning.
0
Replies (0)T
Thomas
1 reviews | Active since Jan 2020
2 Mar 2026, 10:06
Inefficient, Slow, Outdated assistance
I merely wanted to update my allocations to different funds. 20 e-mails later, complicated manual forms and more than a month later and it is still not resolved... I'm at the point to move my entire TFSA & Retirement Annuity away from 10x.
Helpful (0)
|Replies (0)T
Thomas
1 reviews | Active since Jan 2020
2 Mar 2026, 10:06
Inefficient, Slow, Outdated assistance
I merely wanted to update my allocations to different funds. 20 e-mails later, complicated manual forms and more than a month later and it is still not resolved... I'm at the point to move my entire TFSA & Retirement Annuity away from 10x.
0
Replies (0)AB