Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd delivers a consistently strong customer service experience, with consultants frequently named and praised for patience, professionalism, and dedication. The business excels at guiding customers through retirement fund and two-pot withdrawal processes. However, recurring frustrations around delayed payouts, unresponsive email follow-ups, and occasional banking detail errors represent notable pain points that temper an otherwise positive reputation.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants like Siyethemba Shembe, Zamah, Farnaaz, Ridwaan, and Muhammad Sheik are repeatedly praised by name for patience, friendliness, professionalism, and going above and beyond to guide customers through complex processes.
Replied to 90% of negative reviews
Typically takes less than 8 hours 26 min to reply
TrustIndex
8.2
Score
Ranking
#15
in Financial Services
Avg Reply
0.1
Hours
NPS Score
72
Recommended: Very Likely
Replied to 90% of negative reviews
Typically takes less than 8 hours 26 min to reply
May '25 - Apr '26
Recent reviews (448)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I got a beautiful service from Siyethemba Shembe
I got a beautiful service from Siyethemba Shembe. He was professional, patient and he explained the whole process with ease. I am really happy. He made me feel special. I say again thanks for the lovely service
1 reviews | Active since Jan 2020
I got a beautiful service from Siyethemba Shembe
I got a beautiful service from Siyethemba Shembe. He was professional, patient and he explained the whole process with ease. I am really happy. He made me feel special. I say again thanks for the lovely service
1 reviews | Active since Jan 2020
Even though I was a ...
Even though I was a little confused with the passwords mixed up Mr Shembe assisted me with lots of patients,guiding me step by step
1 reviews | Active since Jan 2020
Even though I was a ...
Even though I was a little confused with the passwords mixed up Mr Shembe assisted me with lots of patients,guiding me step by step
1 reviews | Active since Jan 2020
Experience was very kind, helpful, Zama was so passionate to assist, after 2days of one call for one service
Experience was very kind, helpful, Zama was so passionate to assist, after 2days of one call for one service. she was passionate and dedicated to assist.👏🏽👏🏽
1 reviews | Active since Jan 2020
Experience was very kind, helpful, Zama was so passionate to assist, after 2days of one call for one service
Experience was very kind, helpful, Zama was so passionate to assist, after 2days of one call for one service. she was passionate and dedicated to assist.👏🏽👏🏽
1 reviews | Active since Jan 2020
The service was exce...
The service was excellent, GTC consultants are very patient with us, very friendly indeed Thank you
1 reviews | Active since Jan 2020
The service was exce...
The service was excellent, GTC consultants are very patient with us, very friendly indeed Thank you
1 reviews | Active since Jan 2020
Spoke to Zama Mabizela who was very helpful in making sure that I had submitted my claim successfully
Spoke to Zama Mabizela who was very helpful in making sure that I had submitted my claim successfully. She’s very knowledgeable and helpful her work ethic is professional and very efficient. She is a star
1 reviews | Active since Jan 2020
Spoke to Zama Mabizela who was very helpful in making sure that I had submitted my claim successfully
Spoke to Zama Mabizela who was very helpful in making sure that I had submitted my claim successfully. She’s very knowledgeable and helpful her work ethic is professional and very efficient. She is a star
1 reviews | Active since Jan 2020
Delayed payout!
I have not received the best service from GTC. I left my job on the 31st of December 2025, I understand there were delays from my previous employer and my claim form was only submitted beginning of February. To date I have not received my payout as stipulated in the e-mail i received from them after I sent an e-mail requesting an update. I sent another e-mail on Friday the 13.03.2026 and i have still not received any feedback as to where the delay is. The claim has been sitting with them, for the 7th week with them now. They only respond to e-mails after 2 or so working days, they do not even meet their own deadlines.
1 reviews | Active since Jan 2020
Delayed payout!
I have not received the best service from GTC. I left my job on the 31st of December 2025, I understand there were delays from my previous employer and my claim form was only submitted beginning of February. To date I have not received my payout as stipulated in the e-mail i received from them after I sent an e-mail requesting an update. I sent another e-mail on Friday the 13.03.2026 and i have still not received any feedback as to where the delay is. The claim has been sitting with them, for the 7th week with them now. They only respond to e-mails after 2 or so working days, they do not even meet their own deadlines.