GTC (Pty) Ltd
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd consistently earns praise for its call-centre consultants, with named agents like Siyethemba Shembe, Zamah, Ridhwaan, Mohammed Sheik and Farnaaz repeatedly singled out for patience and professionalism. However, claims and withdrawal turnaround remains the principal frustration, with several clients waiting weeks or months for two-pot and provident fund payouts, often only resolved after persistent follow-up.
Replied to 92% of negative reviews
Reply time on negative reviews: 9h 26m
TrustIndex
8.1
Ranking
#1
in Investments & Wealth
Reply Time
7h 35m
NPS Score
76
Recommended: Very Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 9h 26m
Jun '25 - May '26
Based on recent customer reviews, GTC (Pty) Ltd is widely praised for warm, knowledgeable consultants who guide clients step by step through claims and two-pot withdrawals. Named agents like Siyethemba Shembe, Zamah, Ridhwaan, Mohammed Sheik, Farnaaz and Phumla receive repeated standing ovations. However, a meaningful minority describe extended payout delays, unanswered emails and poor proactive communication on claim status, which sharply undermines trust during financially stressful periods.
GTC (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.6). Consultants are repeatedly named and described as patient, professional, and knowledgeable. Clients frequently mention being walked through processes step by step, with agents going above and beyond, calling back as promised, and making first-time claimants feel valued and supported.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
First experience with two pot was smooth, now been unemployed for 2 months, no communication from them. Always calling, first had to make adjustments on the form. Now it's always about removing from the funds from the markets. Hunger, debts, depression, unpaid fees, it's too much
1 reviews | Active since Jan 2020
First experience with two pot was smooth, now been unemployed for 2 months, no communication from them. Always calling, first had to make adjustments on the form. Now it's always about removing from the funds from the markets. Hunger, debts, depression, unpaid fees, it's too much
1 reviews | Active since Jan 2020
Been waiting for over 2 months for 2 pot payment
1 reviews | Active since Jan 2020
Been waiting for over 2 months for 2 pot payment
1 reviews | Active since Jan 2020
Nonsense. I did a claim from GTC and they kept quiet for weeks. I called them and only then they told me about banking details. I submitted the details. They kept quiet. I had to call them again, they said they see the banking details and there is a minor error on their side which was never communicated to me until I followed up. They said they will sort it. They kept quiet again until I had to call them again and the error is still there and they are not giving me a time line of when it might be sorted. Lack of communication from their side is exhausting. Did a claim March, to this day, it hasn't been paid. It is starting to feel like I'm begging for it.
1 reviews | Active since Jan 2020
Nonsense. I did a claim from GTC and they kept quiet for weeks. I called them and only then they told me about banking details. I submitted the details. They kept quiet. I had to call them again, they said they see the banking details and there is a minor error on their side which was never communicated to me until I followed up. They said they will sort it. They kept quiet again until I had to call them again and the error is still there and they are not giving me a time line of when it might be sorted. Lack of communication from their side is exhausting. Did a claim March, to this day, it hasn't been paid. It is starting to feel like I'm begging for it.
1 reviews | Active since Jan 2020
Good day I would like to know why does it take almost 2 months to receive your provident fund money in your account. I've been unemployed since February 20th 2026 and was told my money will only be taken off fron the market in the 1st 2 weeks of March 2026. I understood and waited till then and gave them a call again for updates then they told me it takes 18 to 21 working days so I started counting the working days from the 3rd week in February till 13th of April 2026 taking into consideration the public holidays as well in April. It is now 16th of April 2026 and till this very moment i have received any of my funds which I think is very unfair towards me as i need to feed my family and have bills to pay as well till i get another job. So could someone please assist me in speeding up my payout please as i am in need of it desperately. This is not the service i would expect from an established organization like GTC i am very disappointed. Kind regards
1 reviews | Active since Jan 2020
Good day I would like to know why does it take almost 2 months to receive your provident fund money in your account. I've been unemployed since February 20th 2026 and was told my money will only be taken off fron the market in the 1st 2 weeks of March 2026. I understood and waited till then and gave them a call again for updates then they told me it takes 18 to 21 working days so I started counting the working days from the 3rd week in February till 13th of April 2026 taking into consideration the public holidays as well in April. It is now 16th of April 2026 and till this very moment i have received any of my funds which I think is very unfair towards me as i need to feed my family and have bills to pay as well till i get another job. So could someone please assist me in speeding up my payout please as i am in need of it desperately. This is not the service i would expect from an established organization like GTC i am very disappointed. Kind regards
The most common complaint about GTC (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (3.3). While many callers reach helpful agents quickly, a notable cluster describe emails ignored for days or weeks, no proactive updates on claim status, and broken callback promises. Customers repeatedly mention having to chase GTC multiple times to advance their own claims.
GTC (Pty) Ltd scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (4.6); their weakest is Withdrawals & Payouts (3.2). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
GTC (Pty) Ltd has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 488 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 9 hours 26 min. Hellopeter has tracked GTC (Pty) Ltd across 581 total reviews. How is the TrustIndex calculated? →