GTC (Pty) Ltd
Verified Business
|4.8|384 Reviews (last 12 months)|Responds in 11h 40m
GTC (Pty) Ltd
Verified Business
|4.8
384 Reviews (last 12 months)
Responds in 11h 40m
Scores reflect the Overall AI Score for each category
GTC (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd consistently earns praise for its call-centre consultants, with named agents like Siyethemba Shembe, Zamah, Ridhwaan, Mohammed Sheik and Farnaaz repeatedly singled out for patience and professionalism. However, claims and withdrawal turnaround remains the principal frustration, with several clients waiting weeks or months for two-pot and provident fund payouts, often only resolved after persistent follow-up.
Replied to 92% of negative reviews
Reply time on negative reviews: 12h 38m
TrustIndex
9.9
Ranking
#3
in Investments & Wealth
Reply Time
11h 40m
NPS Score
70
Recommended: Very Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 12h 38m
Aug '25 - Jul '26
Based on recent customer reviews, GTC (Pty) Ltd is widely praised for warm, knowledgeable consultants who guide clients step by step through claims and two-pot withdrawals. Named agents like Siyethemba Shembe, Zamah, Ridhwaan, Mohammed Sheik, Farnaaz and Phumla receive repeated standing ovations. However, a meaningful minority describe extended payout delays, unanswered emails and poor proactive communication on claim status, which sharply undermines trust during financially stressful periods.
GTC (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.6). Consultants are repeatedly named and described as patient, professional, and knowledgeable. Clients frequently mention being walked through processes step by step, with agents going above and beyond, calling back as promised, and making first-time claimants feel valued and supported.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Mihir Singh was excellent, patient, and very helpful. Answered every query I had
1 reviews | Active since May 2026
Mihir Singh was excellent, patient, and very helpful. Answered every query I had
1 reviews | Active since Jan 2012
Very helpful and dedicated to assisting with everything required by their clients
1 reviews | Active since Jan 2012
Very helpful and dedicated to assisting with everything required by their clients
1 reviews | Active since May 2026
I had a positive experience flowing from a detailed and informative explanation that Zama gave me. She's totally great
1 reviews | Active since Sept 2022
My query was resolved and the service was exceptional! Excellent work!!
1 reviews | Active since Sept 2022
My query was resolved and the service was exceptional! Excellent work!!
1 reviews | Active since May 2026
Annastasia Naidu helped me with my 2 pot withdrawal and explained exactly how much I could take and the tax involved. She was clear, responsive and made the whole process easy.
1 reviews | Active since May 2026
Annastasia Naidu helped me with my 2 pot withdrawal and explained exactly how much I could take and the tax involved. She was clear, responsive and made the whole process easy.
The most common complaint about GTC (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (3.3). While many callers reach helpful agents quickly, a notable cluster describe emails ignored for days or weeks, no proactive updates on claim status, and broken callback promises. Customers repeatedly mention having to chase GTC multiple times to advance their own claims.
GTC (Pty) Ltd scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (4.6); their weakest is Withdrawals & Payouts (3.2). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
GTC (Pty) Ltd has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 384 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 12 hours 38 min. Hellopeter has tracked GTC (Pty) Ltd across 520 total reviews. How is the TrustIndex calculated? →