Computershare
Verified Business
Computershare
Verified Business
61 Reviews (last 12 months)
Responds in 39 hours 53 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Computershare presents a highly polarised customer experience. Individual call centre agents, particularly Tshepo Theletsane and Gizelle Peacock, receive outstanding praise for patience, professionalism, and knowledge. However, these bright spots are overshadowed by systemic failures in communication, process efficiency, and financial handling that leave many customers frustrated for months or even years.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name specific agents like Tshepo Theletsane and Gizelle Peacock as patient, knowledgeable, and professional. These individuals are described as going above and beyond, resolving queries efficiently on calls.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
39h 53mReply Time
-28 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 9 hours 30 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
39h 53m
NPS Score
-28
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 9 hours 30 min
Review Distribution
3.2|61 Reviews
May '25 - Apr '26
5(51%)
4(2%)
3(0%)
2(0%)
1(46.9%)
5(51%)
4(2%)
3(0%)
2(0%)
1(46.9%)
Recent reviews (61)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGJ
Gideon J
1 reviews | Active since Jan 2020
16 Mar 2026, 09:32
Service remains ******* and it will never change
Following up on my previous email, noting the fact that Computershare staff has no client service and no professionalism, I was contacted by Tsepho Theletsane, who apologized and noted he would assist me with all my issues. He listed to all my problems and answered every questions. As Computershare refunded my funds I have to re deposit it again. 3 days afterwards I sent a email to Tsepho. Tsepho does not have a person email, you need to contact the Call center. I had little trust in the Share point call center. At no surprise, I sent a email to Tsepho, for 3 weeks and go no reply. For 3 weeks my deposit lay with them. No one queries it, no one asks a question. Nothing. Computershare simply does not care and does not shown a slight bit of interest in what is happening with their clients. I then proceeded to phone Computer share on Friday 13 March 2026, early morning. I could not speak to Tsepho, but I was told by the call center, he would call me back. Friday, no feedback. Monday morning almost gone and no feedback. If you want to invest your hard earned finance, steer clear of this company. They are absolutely useless and you would get more interest, by placing you money in a bank account.
Helpful (0)
|Replies (0)GJ
Gideon J
1 reviews | Active since Jan 2020
16 Mar 2026, 09:32
Service remains ******* and it will never change
Following up on my previous email, noting the fact that Computershare staff has no client service and no professionalism, I was contacted by Tsepho Theletsane, who apologized and noted he would assist me with all my issues. He listed to all my problems and answered every questions. As Computershare refunded my funds I have to re deposit it again. 3 days afterwards I sent a email to Tsepho. Tsepho does not have a person email, you need to contact the Call center. I had little trust in the Share point call center. At no surprise, I sent a email to Tsepho, for 3 weeks and go no reply. For 3 weeks my deposit lay with them. No one queries it, no one asks a question. Nothing. Computershare simply does not care and does not shown a slight bit of interest in what is happening with their clients. I then proceeded to phone Computer share on Friday 13 March 2026, early morning. I could not speak to Tsepho, but I was told by the call center, he would call me back. Friday, no feedback. Monday morning almost gone and no feedback. If you want to invest your hard earned finance, steer clear of this company. They are absolutely useless and you would get more interest, by placing you money in a bank account.
0
Replies (0)CD
Chelaine D
1 reviews | Active since Jan 2020
16 Mar 2026, 09:10
7 YEAR DELAY IN SHARE CERTIFICATE DELAYING 2 DECEASED ESTATES!
My Grandmother passed away in October 2019. And to this day Computershare has not provided us any share certificate under her name. Her estate has been delayed and directly impacted by Computershare's lack of urgency for almost 7 YEARS! Furthermore, now my father who is an heir of my grandmothers estate has also passed away in Nov 2024. He was NOT GRANTED the opportunity to lay his mother and her estate processes to rest, and was in CONSTANT LIMBO stressing about her affairs until the day he died. This now directly impacts his estate as well. His executor is unable to process his estate due to this unacceptable delay from computer share. His inheritance from his mother must go to his estate and we cannot do that until her estate is resolved, therefore his heirs also cannot finalize and move on. We have also gotten lawyers involved and they also are struggling to get anything out of you! I have put their firm name in the reference and her name.
Helpful (0)
|Replies (0)CD
Chelaine D
1 reviews | Active since Jan 2020
16 Mar 2026, 09:10
7 YEAR DELAY IN SHARE CERTIFICATE DELAYING 2 DECEASED ESTATES!
My Grandmother passed away in October 2019. And to this day Computershare has not provided us any share certificate under her name. Her estate has been delayed and directly impacted by Computershare's lack of urgency for almost 7 YEARS! Furthermore, now my father who is an heir of my grandmothers estate has also passed away in Nov 2024. He was NOT GRANTED the opportunity to lay his mother and her estate processes to rest, and was in CONSTANT LIMBO stressing about her affairs until the day he died. This now directly impacts his estate as well. His executor is unable to process his estate due to this unacceptable delay from computer share. His inheritance from his mother must go to his estate and we cannot do that until her estate is resolved, therefore his heirs also cannot finalize and move on. We have also gotten lawyers involved and they also are struggling to get anything out of you! I have put their firm name in the reference and her name.
0
Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
24 Feb 2026, 09:14
Bad client care no updates over a year
To whom it may concern I hope this message finds you well. I am writing to follow up regarding the case of my mother, Mrs. Engela Kern. A year ago, she was contacted by Jessica Mthatya from Nomhlobo Jesica, representing Computershare. They informed her of her entitled assets derived from her employment with FirstRand Bank prior to her early retirement in 2008. On January 30, 2025, we received the following email: 'Dear Shareholder, FirstRand Limited Computershare Investor Services Proprietary Limited, as an issuer agent, is helping to trace shareholders of FirstRand Limited who may have unclaimed entitlements (unclaimed dividends). Unfortunately, I have encountered difficulties in providing the requested shareholder certificate, as it has been over two decades since my mother was employed, and the bank's records are only kept for five years due to legal requirements. I have submitted all necessary documents to Jessica, but I have not received adequate support in resolving this situation. The response has been disappointing. Without the shareholder certificate, we have been informed that no payments can be processed, which leaves us at a standstill. What is particularly concerning is that there has been no follow-up regarding this case for over a year. Just yesterday, I submitted the best documentation possible without receiving an acknowledgment from you. As a claims advocate, I understand the complexities involved in these processes. However, it is disheartening to see my elderly parents struggle with these claims due to unclear procedures. I sincerely hope that we can work together to find a solution to this problem. I look forward to your prompt response. Thank you for your attention to this matter. Best regards, Jennifer Kern 070 308 4861 [Daughter Mrs. Engela Kern] Mom's is number 5912030157086
Helpful (0)
|Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
24 Feb 2026, 09:14
Bad client care no updates over a year
To whom it may concern I hope this message finds you well. I am writing to follow up regarding the case of my mother, Mrs. Engela Kern. A year ago, she was contacted by Jessica Mthatya from Nomhlobo Jesica, representing Computershare. They informed her of her entitled assets derived from her employment with FirstRand Bank prior to her early retirement in 2008. On January 30, 2025, we received the following email: 'Dear Shareholder, FirstRand Limited Computershare Investor Services Proprietary Limited, as an issuer agent, is helping to trace shareholders of FirstRand Limited who may have unclaimed entitlements (unclaimed dividends). Unfortunately, I have encountered difficulties in providing the requested shareholder certificate, as it has been over two decades since my mother was employed, and the bank's records are only kept for five years due to legal requirements. I have submitted all necessary documents to Jessica, but I have not received adequate support in resolving this situation. The response has been disappointing. Without the shareholder certificate, we have been informed that no payments can be processed, which leaves us at a standstill. What is particularly concerning is that there has been no follow-up regarding this case for over a year. Just yesterday, I submitted the best documentation possible without receiving an acknowledgment from you. As a claims advocate, I understand the complexities involved in these processes. However, it is disheartening to see my elderly parents struggle with these claims due to unclear procedures. I sincerely hope that we can work together to find a solution to this problem. I look forward to your prompt response. Thank you for your attention to this matter. Best regards, Jennifer Kern 070 308 4861 [Daughter Mrs. Engela Kern] Mom's is number 5912030157086
0
Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
22 Feb 2026, 15:14
COMPUTASHARE USA NIGHTMARE - AGAIN
This is now the second negative review I am writing with regards to this dreadful company. My initial review was responded to and the person on the other side made every effort to assist but has not gone AWOL. No communications. No responses to emails. NO NOTHING. I am now 18 months down the line trying to resolve my father's estate and Computashare is literally the only thing holding up the finalisation thereof. The gentleman who initially responded to my first complaint has gone radio silence and does not respond to anything at all. The executor has emailed him. I have emailed him. There is absolutely no response - not even an out of office notification, not a read receipt. NOTHING. To say this is frustrating is an understatement. Much is it possible that these people are still in business when their service is so bad?
Helpful (0)
|Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
22 Feb 2026, 15:14
COMPUTASHARE USA NIGHTMARE - AGAIN
This is now the second negative review I am writing with regards to this dreadful company. My initial review was responded to and the person on the other side made every effort to assist but has not gone AWOL. No communications. No responses to emails. NO NOTHING. I am now 18 months down the line trying to resolve my father's estate and Computashare is literally the only thing holding up the finalisation thereof. The gentleman who initially responded to my first complaint has gone radio silence and does not respond to anything at all. The executor has emailed him. I have emailed him. There is absolutely no response - not even an out of office notification, not a read receipt. NOTHING. To say this is frustrating is an understatement. Much is it possible that these people are still in business when their service is so bad?
0
Replies (0)GJ
Gideon J
1 reviews | Active since Jan 2020
10 Feb 2026, 09:47
A half baked financial institution who disregard the client with silence and empty promises
I am writing to formally document a deeply concerning experience regarding my recent attempts to procure additional shares through Computershare. This letter serves as a record of a month-long series of administrative failures, unprofessional conduct, and an eventual financial discrepancy that remains unresolved. Timeline of Events: 29 December 2025: I deposited funds into the designated Computershare account, following the same procedure successfully utilized in May 2025. 31 December 2025: Upon contacting the call center, I was informed that no payment was reflecting, despite the transfer being complete. 13 January 2026 9h16: I spoke with a consultant (UA) who was dismissive and argumentative. Despite my existing account, I was erroneously instructed to "register" as a new user. 13 January 2026 10h02 I rep**** to UA and asked, what must I register for as I already have a account and want to purchase additional shares. UA ignored my email and never rep****. 14 January 2026 10h28 I sent a additonal email sent to call center and to complaints, asking why no replies are being received. 14 January 2026 13h16 Mosele Letsoalo sent a email to me and apologised for the delay, asked for a shareholder number to assist. Told me I am welcome to lodge a complaint and gave me the details 16 January 2026 I received a relative generic email from GP who supp**** a list of forms to complete. Told me I am welcome to lodge a complaint and gave me the details regarding the poor service. On 30 January 2026 Tasneem sent a email to me, noted she has aksed the call center to make contact with me. 30 January 2026 I received and had a telephonic conversation with Masunglo, who advised me that Computershare does not have required forms for me to complete a purchase. List of forms supp**** was supp****. On 3 February 2026 I submitted all documents requested. Later on 3 February 2026 Masunglo Maswanganyi acknowledge the documents has been received and forwarded it to the relevant department. And then nothing again. So then on the afternoon of 6 February 2026 I then phoned the telephonic complaints number supp****. I expected a independant entity, however I was greeted by a staff member of Computershare. I wanted to believe that I my complaint would receive merit. The person listened and noted she is on the case and someone is going to call. 7 February 2026: Without any prior communication or explanation, my deposit was refunded. However, the refund was incomplete, failing to match the original sum deposited. Core Concerns: The service I have received is, in my opinion, a significant departure from acceptable industry standards. My concerns are rooted in three specific areas: Administrative Incompetence: For over a month, multiple staff members provided conflicting information, ignored correspondence, and failed to facilitate a standard share purchase for an existing account holder. Lack of Accountability: The "independent" complaints process resulted in empty promises and a lack of follow-through, suggesting a systemic disregard for client interests. Financial Irregularity: To hold a client's funds for over 30 days, fail to execute the requested transaction, and then return only a partial amount of the original deposit is professionally and ethically indefensible. I am sharing this experience to warn the broader investment community of the risks associated with this level of service. I expect a full explanation regarding the missing portion of my deposit and a formal apology for the gross mismanagement of my portfolio. Stay away from Computershare
Helpful (0)
|Replies (0)GJ
Gideon J
1 reviews | Active since Jan 2020
10 Feb 2026, 09:47
A half baked financial institution who disregard the client with silence and empty promises
I am writing to formally document a deeply concerning experience regarding my recent attempts to procure additional shares through Computershare. This letter serves as a record of a month-long series of administrative failures, unprofessional conduct, and an eventual financial discrepancy that remains unresolved. Timeline of Events: 29 December 2025: I deposited funds into the designated Computershare account, following the same procedure successfully utilized in May 2025. 31 December 2025: Upon contacting the call center, I was informed that no payment was reflecting, despite the transfer being complete. 13 January 2026 9h16: I spoke with a consultant (UA) who was dismissive and argumentative. Despite my existing account, I was erroneously instructed to "register" as a new user. 13 January 2026 10h02 I rep**** to UA and asked, what must I register for as I already have a account and want to purchase additional shares. UA ignored my email and never rep****. 14 January 2026 10h28 I sent a additonal email sent to call center and to complaints, asking why no replies are being received. 14 January 2026 13h16 Mosele Letsoalo sent a email to me and apologised for the delay, asked for a shareholder number to assist. Told me I am welcome to lodge a complaint and gave me the details 16 January 2026 I received a relative generic email from GP who supp**** a list of forms to complete. Told me I am welcome to lodge a complaint and gave me the details regarding the poor service. On 30 January 2026 Tasneem sent a email to me, noted she has aksed the call center to make contact with me. 30 January 2026 I received and had a telephonic conversation with Masunglo, who advised me that Computershare does not have required forms for me to complete a purchase. List of forms supp**** was supp****. On 3 February 2026 I submitted all documents requested. Later on 3 February 2026 Masunglo Maswanganyi acknowledge the documents has been received and forwarded it to the relevant department. And then nothing again. So then on the afternoon of 6 February 2026 I then phoned the telephonic complaints number supp****. I expected a independant entity, however I was greeted by a staff member of Computershare. I wanted to believe that I my complaint would receive merit. The person listened and noted she is on the case and someone is going to call. 7 February 2026: Without any prior communication or explanation, my deposit was refunded. However, the refund was incomplete, failing to match the original sum deposited. Core Concerns: The service I have received is, in my opinion, a significant departure from acceptable industry standards. My concerns are rooted in three specific areas: Administrative Incompetence: For over a month, multiple staff members provided conflicting information, ignored correspondence, and failed to facilitate a standard share purchase for an existing account holder. Lack of Accountability: The "independent" complaints process resulted in empty promises and a lack of follow-through, suggesting a systemic disregard for client interests. Financial Irregularity: To hold a client's funds for over 30 days, fail to execute the requested transaction, and then return only a partial amount of the original deposit is professionally and ethically indefensible. I am sharing this experience to warn the broader investment community of the risks associated with this level of service. I expect a full explanation regarding the missing portion of my deposit and a formal apology for the gross mismanagement of my portfolio. Stay away from Computershare
0
Replies (0)MK
Mandy K
1 reviews | Active since Jan 2020
22 Jan 2026, 15:14
Computershare - zero urgency, zero accountability
Dealing with Computershare is an exercise in frustration. Response times are glacial amd there is no sense of customers service. Queries sit unanswered for days (even weeks). For a company entrusted with managing critical shareholder and financial matters, the lack of urgency and accountability is horrifying. This is not a 'high volume' problem - its a service culture problem. Customers are left doing the work;tracking, reminding, resubmitting and hoping someone responds. The experience is exactly why I want to move my mom's share portfolio.
Helpful (0)
|Replies (0)MK
Mandy K
1 reviews | Active since Jan 2020
22 Jan 2026, 15:14
Computershare - zero urgency, zero accountability
Dealing with Computershare is an exercise in frustration. Response times are glacial amd there is no sense of customers service. Queries sit unanswered for days (even weeks). For a company entrusted with managing critical shareholder and financial matters, the lack of urgency and accountability is horrifying. This is not a 'high volume' problem - its a service culture problem. Customers are left doing the work;tracking, reminding, resubmitting and hoping someone responds. The experience is exactly why I want to move my mom's share portfolio.
0
Replies (0)VK
Vera-Marie Kuhn
1 reviews | Active since Jan 2020
14 Jan 2026, 14:33
Satisfied customer
I was assisted by Charlie and was able to sell my shares successfully . Charlie was efficient and helpful.
Helpful (0)
|Replies (0)VK
Vera-Marie Kuhn
1 reviews | Active since Jan 2020
14 Jan 2026, 14:33
Satisfied customer
I was assisted by Charlie and was able to sell my shares successfully . Charlie was efficient and helpful.
0
Replies (0)CR
Cherisse R
1 reviews | Active since Jan 2020
4 Dec 2025, 13:22
Shocking Service
My mother has being trying to get share certificates for her shares at ABSA since 2019. We have paid an amount of R3000.00 odd for the re-issue there of. Between Southern Cross and Computer Share no one seems to know what is going on. 6 YEARS is ridiculous!!!!!
Helpful (0)
|Replies (0)CR
Cherisse R
1 reviews | Active since Jan 2020
4 Dec 2025, 13:22
Shocking Service
My mother has being trying to get share certificates for her shares at ABSA since 2019. We have paid an amount of R3000.00 odd for the re-issue there of. Between Southern Cross and Computer Share no one seems to know what is going on. 6 YEARS is ridiculous!!!!!
0
Replies (0)