C
Computershare
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Computershare delivers a sharply polarised experience. Customers who reach specific named agents describe outstanding, patient assistance, while many others report prolonged delays, ignored emails, and unresolved estate or share-sale matters. The contrast between individual agent excellence and systemic process failure defines the customer journey, particularly for share sales, dematerialisation, and deceased estate administration.
TrustIndex
6.4
Ranking
#13
in Investments & Wealth
NPS Score
-34
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Computershare delivers a sharply polarised experience. Customers who reach specific named agents describe outstanding, patient assistance, while many others report prolonged delays, ignored emails, and unresolved estate or share-sale matters. The contrast between individual agent excellence and systemic process failure defines the customer journey, particularly for share sales, dematerialisation, and deceased estate administration.
Computershare's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (3.4) is rescued by standout agents like Tshepo Theletsane, Gizelle Peacock, and Masunglo, repeatedly praised for patience, knowledge, and walking customers step by step through share transactions and online registration.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Naledi first helped with changing my details in no time I was able to get access to my account online. Kamo than helped with everything I needed swiftly and hassle free. So much kindness, and patience throughout the whole entire call. If you don’t get them any shopping vouchers for their customer service skills atleast indulge them in a great lunch.
1 reviews | Active since Jan 2020
Naledi first helped with changing my details in no time I was able to get access to my account online. Kamo than helped with everything I needed swiftly and hassle free. So much kindness, and patience throughout the whole entire call. If you don’t get them any shopping vouchers for their customer service skills atleast indulge them in a great lunch.
1 reviews | Active since Jan 2020
I had the most refreshing customer experience when I contacted Computershare today. The agent, Bahle, was super courteous, knowledgeable and patient enough to walk me through my challenges. We need more Bahle's to create a positive company image and resolve issues the first time.
1 reviews | Active since Jan 2020
I had the most refreshing customer experience when I contacted Computershare today. The agent, Bahle, was super courteous, knowledgeable and patient enough to walk me through my challenges. We need more Bahle's to create a positive company image and resolve issues the first time.
1 reviews | Active since Jan 2020
Given a great service by Neo Paulo explaining all my questions with patients. Thank you, Neo. a 5-star for your customer service. A 3-star for Computershare for still failing to load any statements on two other holdings.
1 reviews | Active since Jan 2020
Given a great service by Neo Paulo explaining all my questions with patients. Thank you, Neo. a 5-star for your customer service. A 3-star for Computershare for still failing to load any statements on two other holdings.
1 reviews | Active since Jan 2020
I would like to sincerely thank Masungulo Maswanganyi for going over and above to assist me in selling my shares. Your dedication, patience, and willingness to step in and provide guidance made the entire process so much smoother and less stressful for me. You took the time to explain every step clearly, ensured that I understood the process, and were always available to answer my questions. Your professionalism, efficiency, and genuine commitment to helping me achieve the best outcome did not go unnoticed. I truly appreciate the extra effort you put in to make sure everything was handled seamlessly. Thank you for your outstanding support and for making a potentially complicated process so easy and manageable.
1 reviews | Active since Jan 2020
I would like to sincerely thank Masungulo Maswanganyi for going over and above to assist me in selling my shares. Your dedication, patience, and willingness to step in and provide guidance made the entire process so much smoother and less stressful for me. You took the time to explain every step clearly, ensured that I understood the process, and were always available to answer my questions. Your professionalism, efficiency, and genuine commitment to helping me achieve the best outcome did not go unnoticed. I truly appreciate the extra effort you put in to make sure everything was handled seamlessly. Thank you for your outstanding support and for making a potentially complicated process so easy and manageable.
1 reviews | Active since Jan 2020
Tshepo's was the guy that i had spoken to, honestly the 5 stars are not enough, thank you for all you help , he help comptershare lost certificate and with setting up the online service. job well done thank you buddy.
1 reviews | Active since Jan 2020
Tshepo's was the guy that i had spoken to, honestly the 5 stars are not enough, thank you for all you help , he help comptershare lost certificate and with setting up the online service. job well done thank you buddy.
1 reviews | Active since Jan 2020
Shaundre Malambo, assisted me with a very complicated and historic query. It was resolved very efficiently. It was a pleasure interacting with her and the way she assisted me was very professional.
1 reviews | Active since Jan 2020
Shaundre Malambo, assisted me with a very complicated and historic query. It was resolved very efficiently. It was a pleasure interacting with her and the way she assisted me was very professional.
The most common complaint about Computershare, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.6) is the deepest pain point. Customers describe weeks and months of ignored emails, missed callbacks, and escalations going nowhere, with several lodging FAIS complaints after repeated silence from the call centre.
Computershare scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (3.6); their weakest is Communication (1.7). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
Computershare has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. Hellopeter has tracked Computershare across 561 total reviews. How is the TrustIndex calculated? →