Computershare
2.8|561 reviews
cH
charl H
1 reviews | Active since Member
07 May 2026, 18:01
Computershare Run Around - NO resolution
Fed up by the run around, everytime is we need this we need that then wait! I have provided everyting and still nothing. I have now lodged a compaint at FAIS
Helpful (0)
Replies (9)0
Replies (9)Computershare's replyOfficial
08 May 2026, 13:02Dear Mr Hoffman
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that both your shareholder accounts have been updated and escalated to the Dividends Department to assist with the payment of any outstanding dividends.
Kind regards,
Computershare
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that both your shareholder accounts have been updated and escalated to the Dividends Department to assist with the payment of any outstanding dividends.
Kind regards,
Computershare
Best regards,
Computershare's reply08 May 2026, 13:02
Official
Dear Mr Hoffman
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that both your shareholder accounts have been updated and escalated to the Dividends Department to assist with the payment of any outstanding dividends.
Kind regards,
Computershare
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that both your shareholder accounts have been updated and escalated to the Dividends Department to assist with the payment of any outstanding dividends.
Kind regards,
Computershare
Best regards,
cH
charl H's updateReviewer Update
12 May 2026, 15:00What the !!!! where hell has all my other shares gone now!!!! YOU have removed my shares !!! WTH!!!
cH
charl H's update12 May 2026, 15:00
Reviewer Update
What the !!!! where hell has all my other shares gone now!!!! YOU have removed my shares !!! WTH!!!
cH
charl H's updateReviewer Update
12 May 2026, 15:18And this is how you handle emails to your complaints email??
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Complaints@Computershare.co.za host mxb-0012cb01.gslb.pphosted.com [67.231.145.124] SMTP error from remote mail server after end of data: 550 5.7.0 Local Policy Violation
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Complaints@Computershare.co.za host mxb-0012cb01.gslb.pphosted.com [67.231.145.124] SMTP error from remote mail server after end of data: 550 5.7.0 Local Policy Violation
cH
charl H's update12 May 2026, 15:18
Reviewer Update
And this is how you handle emails to your complaints email??
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Complaints@Computershare.co.za host mxb-0012cb01.gslb.pphosted.com [67.231.145.124] SMTP error from remote mail server after end of data: 550 5.7.0 Local Policy Violation
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Complaints@Computershare.co.za host mxb-0012cb01.gslb.pphosted.com [67.231.145.124] SMTP error from remote mail server after end of data: 550 5.7.0 Local Policy Violation
Computershare's replyOfficial
13 May 2026, 19:47Dear Mr Hoffman
Thank you for contacting Computershare. We are glad to be of service to you.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that the dividend department has requested the outstanding dividends from the companies.
Kind regards,
Computershare
Thank you for contacting Computershare. We are glad to be of service to you.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that the dividend department has requested the outstanding dividends from the companies.
Kind regards,
Computershare
Best regards,
Computershare's reply13 May 2026, 19:47
Official
Dear Mr Hoffman
Thank you for contacting Computershare. We are glad to be of service to you.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that the dividend department has requested the outstanding dividends from the companies.
Kind regards,
Computershare
Thank you for contacting Computershare. We are glad to be of service to you.
We value your feedback and are committed to improving your experience moving forward.
Please be advised that the dividend department has requested the outstanding dividends from the companies.
Kind regards,
Computershare
Best regards,
cH
charl H's updateReviewer Update
20 May 2026, 07:37Another 7 working days AND NOTHING HAS changed!!!! No dividends been paid, no update of my investor centre?! HOW USELESS is your backend office can they actually do their jobs! My experience is SAYING NO!!!
cH
charl H's update20 May 2026, 07:37
Reviewer Update
Another 7 working days AND NOTHING HAS changed!!!! No dividends been paid, no update of my investor centre?! HOW USELESS is your backend office can they actually do their jobs! My experience is SAYING NO!!!
Computershare's replyOfficial
20 May 2026, 09:14Dear Mr Hoffman
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly note that we are currently looking into your enquiry and will provide you with an update as soon as possible.
We truly value your feedback and remain committed to improving your experience with us going forward
Regards
Computershare
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly note that we are currently looking into your enquiry and will provide you with an update as soon as possible.
We truly value your feedback and remain committed to improving your experience with us going forward
Regards
Computershare
Best regards,
Computershare's reply20 May 2026, 09:14
Official
Dear Mr Hoffman
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly note that we are currently looking into your enquiry and will provide you with an update as soon as possible.
We truly value your feedback and remain committed to improving your experience with us going forward
Regards
Computershare
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly note that we are currently looking into your enquiry and will provide you with an update as soon as possible.
We truly value your feedback and remain committed to improving your experience with us going forward
Regards
Computershare
Best regards,
cH
charl H's updateReviewer Update
22 May 2026, 08:13HERE we go again... NOTHING been done, been escalated and your backend office sits and does NOTHING... do I really need to go negative PR on you, and trust me I can! FAIS is already waiting on you... FAIS-129299-26/27 WC 3 CRM:00660007460
cH
charl H's update22 May 2026, 08:13
Reviewer Update
HERE we go again... NOTHING been done, been escalated and your backend office sits and does NOTHING... do I really need to go negative PR on you, and trust me I can! FAIS is already waiting on you... FAIS-129299-26/27 WC 3 CRM:00660007460
Computershare's replyOfficial
25 May 2026, 12:03Dear Mr Hoffman
Thank you for contacting us. We appreciate the opportunity to be of service to you.
Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly be advised, as per our telephonic discussion, that your account has been dematerialised and can now be viewed under your existing account on the Investor Centre portal.
We value and appreciate your feedback.
Regards
Computershare
Thank you for contacting us. We appreciate the opportunity to be of service to you.
Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly be advised, as per our telephonic discussion, that your account has been dematerialised and can now be viewed under your existing account on the Investor Centre portal.
We value and appreciate your feedback.
Regards
Computershare
Best regards,
Computershare's reply25 May 2026, 12:03
Official
Dear Mr Hoffman
Thank you for contacting us. We appreciate the opportunity to be of service to you.
Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly be advised, as per our telephonic discussion, that your account has been dematerialised and can now be viewed under your existing account on the Investor Centre portal.
We value and appreciate your feedback.
Regards
Computershare
Thank you for contacting us. We appreciate the opportunity to be of service to you.
Please accept our sincere apologies for the level of service you experienced and for any inconvenience caused.
Kindly be advised, as per our telephonic discussion, that your account has been dematerialised and can now be viewed under your existing account on the Investor Centre portal.
We value and appreciate your feedback.
Regards
Computershare
Best regards,
cH
charl H's updateReviewer Update
26 May 2026, 09:23You are ****s! I was assured it will be there this moring... and NOTHING! Still only my Sanlam shares.....
cH
charl H's update26 May 2026, 09:23
Reviewer Update
You are ****s! I was assured it will be there this moring... and NOTHING! Still only my Sanlam shares.....