pocketoption.com
Verified Business
pocketoption.com
Verified Business
102 Reviews (last 12 months)
Responds in 23 hours 34 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, pocketoption.com is generally well-regarded as a trading platform offering accessible account setup, multiple trading modes, and diverse payment methods. Customers consistently praise the platform's ease of use and high payout rates. However, recurring complaints around withdrawal blocks, verification friction, and delayed support responses represent significant pain points that undermine trust for a subset of users, particularly those attempting larger withdrawals.
Top Strengths:
- •Process Efficiency & Turnaround: Customers consistently describe account opening as fast and simple. The platform's quick trading mode, demo accounts, and low minimum deposits make onboarding seamless and stress-free for beginners and experienced traders alike.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
23h 34mReply Time
-100 NPSUnlikely
Replied to 56% of negative reviews
Reply time on negative reviews: 58 hours 22 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
23h 34m
NPS Score
-100
Recommended: Unlikely
Replied to 56% of negative reviews
Reply time on negative reviews: 58 hours 22 min
Review Distribution
4.3|102 Reviews
May '25 - Apr '26
5(57.9%)
4(27.4%)
3(5.3%)
2(1.1%)
1(8.4%)
5(57.9%)
4(27.4%)
3(5.3%)
2(1.1%)
1(8.4%)
Recent reviews (102)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVM
Vuyolwethu M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:09
Deposit issue with Pocket option-No refund despite succesful payment
I deposited $50(R833) via Visa/Mastercard on Pocket Option on Saturday. The payment went through but funds never reflected in my account. Status shows 'expired'. Support team hasn't helped. Frustrating experience 😕
Helpful (0)
|Replies (0)VM
Vuyolwethu M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:09
Deposit issue with Pocket option-No refund despite succesful payment
I deposited $50(R833) via Visa/Mastercard on Pocket Option on Saturday. The payment went through but funds never reflected in my account. Status shows 'expired'. Support team hasn't helped. Frustrating experience 😕
0
Replies (0)C
CarlosOrnelas
1 reviews | Active since Jan 2020
17 Mar 2026, 05:02
Nice platform, tight...
Nice platform, tightt spreads, fast support team - it is a grea to trade with Pocket Option
Helpful (0)
|Replies (0)C
CarlosOrnelas
1 reviews | Active since Jan 2020
17 Mar 2026, 05:02
Nice platform, tight...
Nice platform, tightt spreads, fast support team - it is a grea to trade with Pocket Option
0
Replies (0)M
Muhammad_Ammar
1 reviews | Active since Jan 2020
11 Mar 2026, 16:37
Whether it is QT mod...
Whether it is QT mode or FX or shares...costs of trading are low. For QT it is all about payoyt %, while for the rest it is tight spreads, even there are swap free option!
Helpful (0)
|Replies (0)M
Muhammad_Ammar
1 reviews | Active since Jan 2020
11 Mar 2026, 16:37
Whether it is QT mod...
Whether it is QT mode or FX or shares...costs of trading are low. For QT it is all about payoyt %, while for the rest it is tight spreads, even there are swap free option!
0
Replies (0)E
Ethan
1 reviews | Active since Jan 2020
10 Mar 2026, 14:48
I can describe their support service as one of the fastest I've seen among brokerage companies! Always speedy with their feeddbacks
I can describe their support service as one of the fastest I've seen among brokerage companies! Always speedy with their feeddbacks. As for the platform, it offers different modes, and charting's good
Helpful (0)
|Replies (0)E
Ethan
1 reviews | Active since Jan 2020
10 Mar 2026, 14:48
I can describe their support service as one of the fastest I've seen among brokerage companies! Always speedy with their feeddbacks
I can describe their support service as one of the fastest I've seen among brokerage companies! Always speedy with their feeddbacks. As for the platform, it offers different modes, and charting's good
0
Replies (0)J
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Facundo
1 reviews | Active since Jan 2020
6 Mar 2026, 14:56
The achievements are kinda complicated, hard to understand what’s going on out there
The achievements are kinda complicated, hard to understand what’s going on out there. That’s why I took off 1 star from the rating. However, besides that, trading with them feels solid. The platform has good charts, kind of reminds me of the ones from tradingview. Plus; the platform has many in built features such as social trading AKA copy trading.
Helpful (0)
|Replies (0)F
Facundo
1 reviews | Active since Jan 2020
6 Mar 2026, 14:56
The achievements are kinda complicated, hard to understand what’s going on out there
The achievements are kinda complicated, hard to understand what’s going on out there. That’s why I took off 1 star from the rating. However, besides that, trading with them feels solid. The platform has good charts, kind of reminds me of the ones from tradingview. Plus; the platform has many in built features such as social trading AKA copy trading.
0
Replies (0)A