Defective SleepSmart Bed with Severe Sinkage – Purchased 08 August 2025

I purchased a Forty Winks SleepSmart bed from Mojo Beds, Umhlanga Crescent on 08 August 2025. The mattress has developed a pronounced hole in the middle, which is far beyond what could ever be considered normal use. I weigh under 50kg, and despite this minimal load the mattress has collapsed to a point where it is visibly sunken and no longer provides any support.

This is unacceptable for a premium product that is marketed for durability and long-term support. The condition of the mattress is far beyond normal wear, and it is posing discomfort and back strain.

I require urgent intervention from Mojo Beds and Forty Winks. The product is still well within its warranty period, and I expect a proper assessment and immediate replacement or refund in line with my rights under the Consumer Protection Act.

I should not be experiencing this level of product failure or having to chase service providers for assistance. I expect this matter to be resolved promptly and professionally.