MojoBeds
Verified Business
AI Review Summary
Based on recent customer reviews, MojoBeds receives strong praise for knowledgeable and friendly in-store consultants, with staff members like Tebogo, Salim, and Emmanuel frequently highlighted for outstanding personal service. However, significant frustrations arise around post-purchase experiences, including delayed deliveries with no proactive communication, unresolved warranty and product defect claims, and difficulty reaching support teams. Multiple customers reported mattress quality issues such as sagging and structural failure within months of purchase. A billing error involving a double charge also remained unresolved for months, eroding trust in the brand's accountability.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
195h 1mReply Time
50 NPSVery Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 224 hours 30 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
195h 1m
NPS Score
50
Recommended: Very Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 224 hours 30 min
Review Distribution
3|17 Reviews
Jun '25 - May '26
5(53.9%)
4(0%)
3(0%)
2(0%)
1(46.2%)
5(53.9%)
4(0%)
3(0%)
2(0%)
1(46.2%)
Frequently Asked Questions About MojoBeds
Based on recent customer reviews, MojoBeds receives strong praise for knowledgeable and friendly in-store consultants, with staff members like Tebogo, Salim, and Emmanuel frequently highlighted for outstanding personal service. However, significant frustrations arise around post-purchase experiences, including delayed deliveries with no proactive communication, unresolved warranty and product defect claims, and difficulty reaching support teams. Multiple customers reported mattress quality issues such as sagging and structural failure within months of purchase. A billing error involving a double charge also remained unresolved for months, eroding trust in the brand's accountability.
MojoBeds has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 224 hours 30 min. Hellopeter has tracked MojoBeds across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePB
Patronisa B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:16
Terrible customer service experience
Order placed and paid, didn't receive any email to track my order. Contacted them and received automated replies for two days. No one could give feedback on my order. Called with phone just ringing, finally got through today just to be told that they don't have the mattress and the order will be further delayed. How was I going to know this if I didn't call everyday? Absolutely terrible customer service and I would not recommend anyone to buy there. Stick to the tried and tested.
Helpful (0)
|Replies (0)PB
Patronisa B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:16
Terrible customer service experience
Order placed and paid, didn't receive any email to track my order. Contacted them and received automated replies for two days. No one could give feedback on my order. Called with phone just ringing, finally got through today just to be told that they don't have the mattress and the order will be further delayed. How was I going to know this if I didn't call everyday? Absolutely terrible customer service and I would not recommend anyone to buy there. Stick to the tried and tested.
0
Replies (0)DG
ND
Naafiah D
1 reviews | Active since Jan 2020
19 Dec 2025, 23:36
PATHETIC SERVICE!!!
I've ordered a Sealy King Xl bed on the 28th of Nov 2025 via Mojo Beds (it was a black friday deal). On the 15th of Dec, I decided to send Mojo Beds an email to find out where the heck my bed is.. just to be told that they are waiting for a delivery and whatever.. today is the 20th of Dec, and guess what? I STILL DO NOT HAVE MY BED 😐 I'm being asked: "Are you will to change the order to a standard length?".. WHY WOULD I ORDER XL AND PAY FOR XL IF I WANTED SL? 😒 No communication was sent out AT ALL until I reached out and enquired. I'm highly dissatisfied.. pathetic service from Sealy AND Mojo Beds!!!
Helpful (0)
|Replies (0)ND
Naafiah D
1 reviews | Active since Jan 2020
19 Dec 2025, 23:36
PATHETIC SERVICE!!!
I've ordered a Sealy King Xl bed on the 28th of Nov 2025 via Mojo Beds (it was a black friday deal). On the 15th of Dec, I decided to send Mojo Beds an email to find out where the heck my bed is.. just to be told that they are waiting for a delivery and whatever.. today is the 20th of Dec, and guess what? I STILL DO NOT HAVE MY BED 😐 I'm being asked: "Are you will to change the order to a standard length?".. WHY WOULD I ORDER XL AND PAY FOR XL IF I WANTED SL? 😒 No communication was sent out AT ALL until I reached out and enquired. I'm highly dissatisfied.. pathetic service from Sealy AND Mojo Beds!!!
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Replies (0)ZJVR
ZANEL JANSE VAN RENSBURG
1 reviews | Active since Jan 2020
11 Dec 2025, 07:40
WORST SERVICE ... DO NOT MAKE THE SAME MISTAKE AND DO NO BUY FROM MOJOBEDS. NO DELIVERY OR ETA AFTER 11 DAYS
I actually will not even score 1 star...none is exactly as the aftersale service....non existent. Store Manager also not even try to be helpfull. Bought 5 beds on 30 November...still no one can give me an ETA. The promise was to be delivered before 10 Dec!! Worst worst worst experience, will never make use of them. All promises before you buy, afterwards no communication, everyday excuses, and no solution.
Helpful (0)
|Replies (0)ZJVR
ZANEL JANSE VAN RENSBURG
1 reviews | Active since Jan 2020
11 Dec 2025, 07:40
WORST SERVICE ... DO NOT MAKE THE SAME MISTAKE AND DO NO BUY FROM MOJOBEDS. NO DELIVERY OR ETA AFTER 11 DAYS
I actually will not even score 1 star...none is exactly as the aftersale service....non existent. Store Manager also not even try to be helpfull. Bought 5 beds on 30 November...still no one can give me an ETA. The promise was to be delivered before 10 Dec!! Worst worst worst experience, will never make use of them. All promises before you buy, afterwards no communication, everyday excuses, and no solution.
0
Replies (0)SS
Shriya S
1 reviews | Active since Jan 2020
10 Dec 2025, 10:55
Defective SleepSmart Bed with Severe Sinkage – Purchased 08 August 2025
I purchased a Forty Winks SleepSmart bed from Mojo Beds, Umhlanga Crescent on 08 August 2025. The mattress has developed a pronounced hole in the middle, which is far beyond what could ever be considered normal use. I weigh under 50kg, and despite this minimal load the mattress has collapsed to a point where it is visibly sunken and no longer provides any support. This is unacceptable for a premium product that is marketed for durability and long-term support. The condition of the mattress is far beyond normal wear, and it is posing discomfort and back strain. I require urgent intervention from Mojo Beds and Forty Winks. The product is still well within its warranty period, and I expect a proper assessment and immediate replacement or refund in line with my rights under the Consumer Protection Act. I should not be experiencing this level of product failure or having to chase service providers for assistance. I expect this matter to be resolved promptly and professionally.
Helpful (0)
|Replies (0)SS
Shriya S
1 reviews | Active since Jan 2020
10 Dec 2025, 10:55
Defective SleepSmart Bed with Severe Sinkage – Purchased 08 August 2025
I purchased a Forty Winks SleepSmart bed from Mojo Beds, Umhlanga Crescent on 08 August 2025. The mattress has developed a pronounced hole in the middle, which is far beyond what could ever be considered normal use. I weigh under 50kg, and despite this minimal load the mattress has collapsed to a point where it is visibly sunken and no longer provides any support. This is unacceptable for a premium product that is marketed for durability and long-term support. The condition of the mattress is far beyond normal wear, and it is posing discomfort and back strain. I require urgent intervention from Mojo Beds and Forty Winks. The product is still well within its warranty period, and I expect a proper assessment and immediate replacement or refund in line with my rights under the Consumer Protection Act. I should not be experiencing this level of product failure or having to chase service providers for assistance. I expect this matter to be resolved promptly and professionally.
0
Replies (0)SE
Sheri E
1 reviews | Active since Jan 2020
9 Dec 2025, 12:51
Amazing service.
Stores are generally helpful when you are in the 'buying" stage, but the after purchase service was exceptional. Phumeza Gcwabe, the store manager at the Springfield branch, was just amazing. Friendly, polite, approachable. I am not one to give reviews, but this one was well deserved. Thank you.
Helpful (0)
|Replies (0)SE
Sheri E
1 reviews | Active since Jan 2020
9 Dec 2025, 12:51
Amazing service.
Stores are generally helpful when you are in the 'buying" stage, but the after purchase service was exceptional. Phumeza Gcwabe, the store manager at the Springfield branch, was just amazing. Friendly, polite, approachable. I am not one to give reviews, but this one was well deserved. Thank you.
0
Replies (0)DR
Diane R
1 reviews | Active since Jan 2020
24 Nov 2025, 10:47
Mojo Beds East Rand Value Mall
We recently purchased a bed from Mojo Beds East Rand Value Mall and had the pleasure of being assisted by Vicky Fryer. Not only was Vicky helpful and efficient, she was most importantly honest. It was a pleasure dealing with her. Thank You Vicky!
Helpful (0)
|Replies (0)DR
Diane R
1 reviews | Active since Jan 2020
24 Nov 2025, 10:47
Mojo Beds East Rand Value Mall
We recently purchased a bed from Mojo Beds East Rand Value Mall and had the pleasure of being assisted by Vicky Fryer. Not only was Vicky helpful and efficient, she was most importantly honest. It was a pleasure dealing with her. Thank You Vicky!
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Replies (0)SC
Sphindile C
1 reviews | Active since Jan 2020
24 Oct 2025, 15:19
Sanridge MojoBeds
I visited a store at Mojo Beds and I had just gotten out of a two day session from my chiropractor who had suggested I get a new at Sandridge in Midrand, I didn't have much capacity to secure everything I needed but a consultant by the name of Odwa really helped and pulled through for me and made everything happen
Helpful (0)
|Replies (0)SC
Sphindile C
1 reviews | Active since Jan 2020
24 Oct 2025, 15:19
Sanridge MojoBeds
I visited a store at Mojo Beds and I had just gotten out of a two day session from my chiropractor who had suggested I get a new at Sandridge in Midrand, I didn't have much capacity to secure everything I needed but a consultant by the name of Odwa really helped and pulled through for me and made everything happen
0
Replies (0)