Nqobile G

MojoBeds Woodmead

I placed an order and paid in full for a double bed, including a R399 delivery fee. After payment, I was informed the bed was out of stock. Instead of offering a refund immediately, management tried to get me to accept a queen bed that had been on display — and initially wanted me to pay the price difference for a bed I never chose and that had been handled by the public. When I declined, they said they would give it to me at no extra cost but then informed me I would have to pay for delivery again — despite having already paid R399 for delivery on my original order. I was essentially left with no good option and ended up accepting the display bed and paying for delivery out of my own pocket. Management confirmed via email that they would refund my original R399 delivery fee. It has now been 15 days since I submitted all the required documents for the refund. Nothing has been processed. I have followed up and management continues to go back and forth with no resolution. This is unacceptable. I fulfilled every requirement they asked of me. I submitted the documents. I waited. I followed up. And still nothing. I should never have been put in this position to begin with — they sold me a product they did not have in stock, pressured me into an alternative I did not want, and are now sitting with my money. I am calling on Mojo Beds and Dial-a-Bed to process my refund immediately.