Iante T

Very Disappointed in MojoBeds Service Poor Customer Service & Misleading Information

I do not recommend whatsoever. When purchasing our bed, we were essentially told that if we did not buy a mattress protector, we would not qualify for the 100-day exchange policy. We therefore purchased the protector recommended to us for around R2,000, as we were specifically told it was the only compatible option for the bed we chose. Unfortunately, we were away from home for the first month after delivery. Once we returned and started using the bed properly, I contacted the store to explain that the mattress protector is extremely slippery. Even after washing it and trying multiple fitted sheets from different brands, the sheets either slide off completely or we slide around on the bed, making it very uncomfortable. After several follow-ups and phone calls, we were eventually told that because the protector had been opened and used, it could not be exchanged. The only solution offered was for us to purchase another one at a “discount.” What makes this even more frustrating is that we were originally told this was the only compatible protector for the bed. So now we are being told to buy another one, which completely contradicts what we were told at the time of purchase. The experience has been disappointing from both a customer service and product perspective. It also became clear during conversations with staff that many of them do not personally use or seem fami**** with the product they are selling. Forcing customers into purchasing an expensive mattress protector to maintain an exchange policy, only to refuse assistance when there is a genuine issue, is unacceptable in my opinion.