CG
Chanel G
Active since Nov 2023
4
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Reviews
4 reviews1 month ago
HORRID CUSTOMER SERVICE FROM MOJO BEDS
I bought a brand new base from mojo beds on easter weekend this year. A day after the Easter weekend was up part of the base gave in as my husband sat down and he is not even 80kgs. I contacted the branch at south gate Johannesburg, they gave me an email an email address to contact. I sent the email and have not heard back since!!! Do not buy from mojo beds!!!
3 replies
4 months ago
Communication between fibre providers and network providers must improve
Highly highly disappointed in the service and efficiency of simply getting my WiFi operating. It's been two weeks. The communication between frogfoot and network service providers for example S4L and Mweb needs to be worked on because when I call mweb or S4L and I have made the necessary payments for the WiFi. The order doesn't even reach and yet the network service provider tells you that they already placed the order. Then you get frogfoot employees setting up a WiFi device which which belongs to them but doesn't exist on their side because when I give them the CNX serial number they say that it doesnt pick up on their system. So my question is how can I have a device installed here by Frogfoot but doesn't show any existence on their system. How can I make a payment to my service provider but the order doesn't even appear on frogfoots end. Now I'm waiting indefinitely for WiFi set up. I already jumped from S4L to Mweb and both network providers say that frogfoot has to confirm the order and set me up.I Still have not received an FRG number , still have not received any emails from frogfoot confirming an order. Terrible ,terrible communication between fibre provider and network provider. All I see is money been made without excellence in services.
2 replies
24 months ago
Pathetic service!
I just spoke to Nicholas Ralele from cancelations department who told me that I will receive a sms confirming my contract cancelation. He told me in order to receive a cancelation email I must email cell c directly. He also informed me that my contract ends on July 7th however I will still be billed at the end of July because I will still be using contract data..... What sense does that make? I will be following up on this message on whether or not my contract was canceled. Since the call ended I have not yet received any cancelation email.
1 reply
31 months ago
Premier private resorts, highly highly unprofessional
I am highly disappointed in the unprofessionalism this company portrays. In 2022 I had paid up my membership and authorised for a cancellation for the year 2023. To my sorrows the company still extended the membership without my consent. I sent through letters of cancellations a second and third time. To which there was no proper response. I assumed they were going to extend the membership into 2024. Yet again by the book I had sent through a cancellation request to which there was no proper response. They still went ahead and extended my membership into 2024. So now according to them I owe them for 2023 and 2024. Guess what was the operators response to that. " Why don't we we reverse 2023 and we continue with a lower installment for 2024". I told him that I have cancelled my membership, I do not want to continue working with this company. My question is this. Why is it so easy to sign up a customer over the phone but to cancel, the 'only' way is to send an email. The cancellations department is protected. I need a response from the cancellations department. Must I come all the way to Hillcrest just to cancel a subscription but you can sign me up from America! There's I no form of communication between the people that sign you up and the cancellations department. I was told by their staff member that even they have to communicate through email. This is so unprofessional. And based on all the reviews everyone can see that it's planned out. They are tarnishing my credit record!
4 replies
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4 (100%)