Premier Private Resorts
Verified Business
Premier Private Resorts
Verified Business
55 Reviews (last 12 months)
Responds in 53 hours 9 min
AI Review Summary
Based on recent customer reviews, Premier Private Resorts delivers exceptionally strong personalised service through named consultants who are consistently praised for warmth, patience, and proactive care. Customer Service & Travel Expertise (4.5) is a clear standout, with long-term members expressing deep loyalty. However, recurring issues with accounting errors, credit bureau disputes, and refund delays reveal significant friction in financial and complaint resolution areas that tarnish the otherwise positive experience.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Trisha, Klenton, Melvina, and Sithembile are repeatedly praised for going above and beyond. Members describe warm, personalised, and proactive service that builds genuine long-term relationships.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Travel Agencies
53 hours 9 minutesAverage Time To Reply
47 NPSRecommended: Likely
Replied to 100% of negative reviews
Typically takes less than 39 hours 43 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
53 hours 9 minutes
NPS Score
47
Recommended: Likely
Replied to 100% of negative reviews
Typically takes less than 39 hours 43 min to reply
Review Distribution
4.5|55 Reviews
May '25 - Apr '26
5(82%)
4(8%)
3(2%)
2(2%)
1(6%)
5(82%)
4(8%)
3(2%)
2(2%)
1(6%)
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
HC
Henrietta C
1 reviews | Active since Jan 2020
17 Mar 2026, 09:55
Nicole Solai awesome...
Nicole Solai awesome service thanks in abandons God bless your day
Helpful (0)
|Replies (0)HC
Henrietta C
1 reviews | Active since Jan 2020
17 Mar 2026, 09:55
Nicole Solai awesome...
Nicole Solai awesome service thanks in abandons God bless your day
0
Replies (0)GA
Geoffrey A
1 reviews | Active since Jan 2020
13 Mar 2026, 10:56
PPR You Rock
Clinton assisted me with patience and courtesy, ensuring my needs were understood and met. Thank you so much for an amazing service.
Helpful (0)
|Replies (0)GA
Geoffrey A
1 reviews | Active since Jan 2020
13 Mar 2026, 10:56
PPR You Rock
Clinton assisted me with patience and courtesy, ensuring my needs were understood and met. Thank you so much for an amazing service.
0
Replies (0)RB
Riaan B
1 reviews | Active since Jan 2020
12 Mar 2026, 15:11
Billing Error That Ended Up Damaging My Credit Profile
My experience with Premier Private Resorts Club has been extremely disappointing. I recently made two bookings through their system. The first reservation went through without any problems, but when I attempted to make the second booking, the system returned an error. I took a screenshot of the error and immediately contacted Premier Private Resorts Club via WhatsApp and email to report the issue and ask for assistance. They assisted me in completing the second booking and explicitly confirmed that I would not be charged anything additional, as the problem was due to a fault on their system. However, on 5 March I received an invoice stating that I owed R124. I immediately queried this because I knew I did not owe them anything. I was then informed that I did not need to worry and that the amount had been removed from my account. Today I checked my credit score, only to discover that it has dropped because Premier Private Resorts Club reported an outstanding payment against my name. This is completely unacceptable. I have already contacted them again asking them to correct this mistake, but their accounts department has not responded. It is extremely concerning that a company can tell a client that a charge has been removed, yet still report the client as owing money. Premier Private Resorts Club needs to urgently explain: • How they reported me as owing money when they confirmed the charge was removed. • How they intend to correct the damage done to my credit profile. • When this incorrect report will be removed. This level of service and accountability is absolutely pathetic. I expect this issue to be corrected immediately.
Helpful (0)
|Replies (0)RB
Riaan B
1 reviews | Active since Jan 2020
12 Mar 2026, 15:11
Billing Error That Ended Up Damaging My Credit Profile
My experience with Premier Private Resorts Club has been extremely disappointing. I recently made two bookings through their system. The first reservation went through without any problems, but when I attempted to make the second booking, the system returned an error. I took a screenshot of the error and immediately contacted Premier Private Resorts Club via WhatsApp and email to report the issue and ask for assistance. They assisted me in completing the second booking and explicitly confirmed that I would not be charged anything additional, as the problem was due to a fault on their system. However, on 5 March I received an invoice stating that I owed R124. I immediately queried this because I knew I did not owe them anything. I was then informed that I did not need to worry and that the amount had been removed from my account. Today I checked my credit score, only to discover that it has dropped because Premier Private Resorts Club reported an outstanding payment against my name. This is completely unacceptable. I have already contacted them again asking them to correct this mistake, but their accounts department has not responded. It is extremely concerning that a company can tell a client that a charge has been removed, yet still report the client as owing money. Premier Private Resorts Club needs to urgently explain: • How they reported me as owing money when they confirmed the charge was removed. • How they intend to correct the damage done to my credit profile. • When this incorrect report will be removed. This level of service and accountability is absolutely pathetic. I expect this issue to be corrected immediately.
0
Replies (0)AB
Anneke B
1 reviews | Active since Jan 2020
27 Feb 2026, 06:24
Excellent Holiday Club
I've been with PVC for many years and have just absolutely never been disappointed with the service. It is the best holiday club ever. The excellent service I received from Melvina Sewpersad this morning just confirmed that again this morning. Thank you
Helpful (0)
|Replies (0)AB
Anneke B
1 reviews | Active since Jan 2020
27 Feb 2026, 06:24
Excellent Holiday Club
I've been with PVC for many years and have just absolutely never been disappointed with the service. It is the best holiday club ever. The excellent service I received from Melvina Sewpersad this morning just confirmed that again this morning. Thank you
0
Replies (0)HJ
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LF
Leon F
1 reviews | Active since Jan 2020
9 Jan 2026, 09:51
Excellent service and a pleasure to deal with.
Being a new member of PPR I had some serious concerns regarding my account and the amount owed. Lucky for me I was assisted by Remano Naicker who immediately understood my concerns and expertly and efficiently helped me navigate the process of setting up my debit order listing all the options. He also manage to explain to me what the various amounts was for and even went beyond by offering to follow up with my previous holiday club on annual renewal fees paid for the same year.
Helpful (0)
|Replies (0)LF
Leon F
1 reviews | Active since Jan 2020
9 Jan 2026, 09:51
Excellent service and a pleasure to deal with.
Being a new member of PPR I had some serious concerns regarding my account and the amount owed. Lucky for me I was assisted by Remano Naicker who immediately understood my concerns and expertly and efficiently helped me navigate the process of setting up my debit order listing all the options. He also manage to explain to me what the various amounts was for and even went beyond by offering to follow up with my previous holiday club on annual renewal fees paid for the same year.
0
Replies (0)S
Stanley
1 reviews | Active since Jan 2020
8 Jan 2026, 13:25
Tendani Magondo is an exceptiona consultant, she was so polite & patient in dealing with my query
Tendani Magondo is an exceptiona consultant, she was so polite & patient in dealing with my query. She is highly recommended for a formal recognition
Helpful (0)
|Replies (0)S
Stanley
1 reviews | Active since Jan 2020
8 Jan 2026, 13:25
Tendani Magondo is an exceptiona consultant, she was so polite & patient in dealing with my query
Tendani Magondo is an exceptiona consultant, she was so polite & patient in dealing with my query. She is highly recommended for a formal recognition
0
Replies (0)