AW
Anneke B
Active since Aug 2022
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Excellent Holiday Club
I've been with PVC for many years and have just absolutely never been disappointed with the service. It is the best holiday club ever. The excellent service I received from Melvina Sewpersad this morning just confirmed that again this morning. Thank you
53 replies
3 months ago
Vodacom Fibre Shocking service
Our fibre went down on Saturday the 24th of January. I called the Vodacom helpline (0821904) on Saturday to request assistance. I was told that there was a area outage and it would be resolved soon. There was obvisouly no area outage because none of the community group chats raised it. On Sunday the 25th we phoned again and a ticket was opened. This ticket has still not been resolved. We call daily to follow up and the only resolution we get is that the consultants follow a predefined script to try and re-configure the router, which we know is not going to resolve the issue. After 5 attempts over a period of 4 days, trying to resolve this remotely it should be obvious that it cannot be resolved remotely. We are not able to escalate the issue internally at the call centre as we are told that no supervisors or managers are available. The ticket status remain in Pending. I was told that the agreed service levels are set at 48 hours from time that the ticket is acknowledged. It is now more than 72 hours later and we still have no resolution in sight. We requested right from the start that the router be replaced and requested a technician on site. This request has been blatantly ignored up to now. Even when I spoke to a consultant now I was told that once the person to whom the ticket has been assigned has checked if they can’t resolve it remotely, will they come out to assess the issue. They do not deserve even 1 star but I cant log a review if I dont pick a star!!!!!
56 replies
44 months ago
XNeelo is a ghost - Nobody to talk to
I am unable to make contact with anyone at XNeelo to assist with a due diligence for a new client that wish to host their server in our cloud that is supported by XNeelo This is unacceptable. This has a direct impact on our business as we may lose business due to XNeelo's inefficient communication channels
148 replies
45 months ago
Quick service from Malcolm Poole at Momentum
I was pleasantly surprised by the excellent service received from Momentum Insure following a query I had on my short term insurance policy. I spoke to Malcolm Poole who quickly and clearly resolved my query. Malcolm was professional and very helpful. I appreciate the time and effort that was put into making this interaction a very pleasant experience
134 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)