Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. The business earns widespread praise for its frontline consultants, who are frequently named and celebrated for professionalism, patience, and genuine care. Pricing and premium negotiations through retention teams are also a strength. However, the claims process remains a significant pain point, with recurring complaints about delays, poor communication during claims, and disputes with appointed service providers.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name individual consultants with glowing praise. Words like 'amazing,' 'star,' 'gem,' and 'above and beyond' appear frequently. Agents are lauded for patience, empathy, product knowledge, and follow-through on callbacks.
Replied to 80% of negative reviews
Typically takes less than 1 hours 46 min to reply
TrustIndex
9.7
Score
Ranking
#16
in Insurance
Avg Reply
0.0
Hours
NPS Score
58
Recommended: Very Likely
Replied to 80% of negative reviews
Typically takes less than 1 hours 46 min to reply
May '25 - Apr '26
Recent reviews (2,331)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Tawfeeq Saint thank you so much for assisting me
Tawfeeq Saint thank you so much for assisting me. You were very professional.
1 reviews | Active since Jan 2020
Tawfeeq Saint thank you so much for assisting me
Tawfeeq Saint thank you so much for assisting me. You were very professional.
1 reviews | Active since Jan 2020
Compliment Ensuring Tokologo
On the 3rd of March I called in to claim for Geyser which burst on the 2nd March in the evening and on the same day we were assisted instantly of which My Mother was happy about. CP1279599MP55 Excellent Service
1 reviews | Active since Jan 2020
Compliment Ensuring Tokologo
On the 3rd of March I called in to claim for Geyser which burst on the 2nd March in the evening and on the same day we were assisted instantly of which My Mother was happy about. CP1279599MP55 Excellent Service
1 reviews | Active since Jan 2020
Jabu from Momentum provided an excellent service he is very efficient, effective and very assertive
Jabu from Momentum provided an excellent service he is very efficient, effective and very assertive. A true representative of the entity. Thank you for the service
1 reviews | Active since Jan 2020
Jabu from Momentum provided an excellent service he is very efficient, effective and very assertive
Jabu from Momentum provided an excellent service he is very efficient, effective and very assertive. A true representative of the entity. Thank you for the service