Based on an analysis of recent customer reviews across South African insurance providers, the industry delivers a sharply divided experience. Customers consistently praise the professionalism and dedication of individual consultants, who are frequently named and commended for going above and beyond. However, the claims process remains the industry's most significant pain point, with many customers describing lengthy delays, unexpected rejections, and poor communication during stressful life events.
Industry Strengths
- Agent Quality & Customer Care: South African insurance consultants stand out as a genuine strength. Customers routinely name specific agents and praise their patience, product knowledge, and ability to make complex insurance feel understandable and personal.
Best in Insurance
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months.
Platinum Life
Typically takes 36h 18m to reply
Platinum Life
Typically takes 36h 18m to reply
OUTsurance
Typically takes 33h to reply
OUTsurance
Typically takes 33h to reply
MiWay Insurance
Typically takes 27h 48m to reply
MiWay Insurance
Typically takes 27h 48m to reply
King Price Insurance
Typically takes 52h 38m to reply
King Price Insurance
Typically takes 52h 38m to reply
Oneplan Insurance
Typically takes 532h 53m to reply
Oneplan Insurance
Typically takes 532h 53m to reply
Prime South Africa
Typically takes 25h 58m to reply
Prime South Africa
Typically takes 25h 58m to reply
Santam
Typically takes 38h 49m to reply
Santam
Typically takes 38h 49m to reply
Pineapple Insurance
Typically takes 13h 50m to reply
Pineapple Insurance
Typically takes 13h 50m to reply
Bsure Insurance Advisors
Typically takes 47h 56m to reply
Bsure Insurance Advisors
Typically takes 47h 56m to reply
Dialdirect
Typically takes 500h 7m to reply
Dialdirect
Typically takes 500h 7m to reply
MiWayLife
Typically takes 24h 22m to reply
MiWayLife
Typically takes 24h 22m to reply
oobainsure
Typically takes 19h 44m to reply
oobainsure
Typically takes 19h 44m to reply
Auto & General
Typically takes 4h 24m to reply
Auto & General
Typically takes 4h 24m to reply
Naked Insurance
Typically takes 19h 43m to reply
Naked Insurance
Typically takes 19h 43m to reply
Budget Insurance
Typically takes 4h 7m to reply
Budget Insurance
Typically takes 4h 7m to reply
Momentum Insure
Typically takes 39h 21m to reply
Momentum Insure
Typically takes 39h 21m to reply
iWYZE
Typically takes 43h 35m to reply
iWYZE
Typically takes 43h 35m to reply
Old Mutual Insure
Typically takes 17h 3m to reply
Old Mutual Insure
Typically takes 17h 3m to reply
Virseker
Typically takes 8h 1m to reply
Virseker
Typically takes 8h 1m to reply
IntegriSure
Typically takes 4044h 21m to reply
IntegriSure
Typically takes 4044h 21m to reply