Best in Class by Service Theme
Top-ranked Pet Insurance companies per service quality theme
- Agent Quality
- Best company: OUTsurance
- Score: 4.5/ 5
- Industry average: 4.5
- Vet Bill Claims
- Best company: OUTsurance
- Score: 4.3/ 5
- Industry average: 4.1
- Comms & Admin
- Best company: OUTsurance
- Score: 4.2/ 5
- Industry average: 3.9
- Cover & Exclusions
- Best company: OUTsurance
- Score: 3.6/ 5
- Industry average: 3.2
- Pricing & Loyalty
- Best company: OUTsurance
- Score: 3.4/ 5
- Industry average: 3.2
- Agent Quality
- Score: 4.5/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 4.5
- Vet Bill Claims
- Score: 4.3/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 4.1
- Comms & Admin
- Score: 4.2/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 3.9
- Cover & Exclusions
- Score: 3.6/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 3.2
- Pricing & Loyalty
- Score: 3.4/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 3.2
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Pet Insurance Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
O
OUTsurance
Verified
4.8|26,943 reviews (last 12 months)|#1 in Pet Insurance
TrustIndex10
Reply Time1h 15m
NPS82
AI Score4
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
O
OUTsurance
Verified
#1 in Pet Insurance
4.8|26,943 reviews
TrustIndex10
Reply Time1h 15m
NPS82
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
Agent Quality
4.5Ind. 4.5
Best: 4.5 (OUTsurance)
Vet Bill Claims
4.3Ind. 4.1
Best: 4.3 (OUTsurance)
Comms & Admin
4.2Ind. 3.9
Best: 4.2 (OUTsurance)
Cover & Exclusions
3.6Ind. 3.2
Best: 3.6 (OUTsurance)
Pricing & Loyalty
3.4Ind. 3.2
Best: 3.4 (OUTsurance)
Overall AI Score4
Industry: 3.8Best: 4 (OUTsurance)Agent Quality
4.5
Industry: 4.5Best: 4.5 (OUTsurance)
Vet Bill Claims
4.3
Industry: 4.1Best: 4.3 (OUTsurance)
Comms & Admin
4.2
Industry: 3.9Best: 4.2 (OUTsurance)
Cover & Exclusions
3.6
Industry: 3.2Best: 3.6 (OUTsurance)
Pricing & Loyalty
3.4
Industry: 3.2Best: 3.4 (OUTsurance)
Overall AI Score
4
Industry: 3.8Best: 4 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
O
4.7|6,241 reviews (last 12 months)|#2 in Pet Insurance
TrustIndex10
Reply Time1h 11m
NPS60
AI Score3.6
Replied to 92% of negative reviews
Typically takes 3 hours 9 min to reply
O
#2 in Pet Insurance
4.7|6,241 reviews
TrustIndex10
Reply Time1h 11m
NPS60
Replied to 92% of negative reviews
Typically takes 3 hours 9 min to reply
Agent Quality
4.5Ind. 4.5
Best: 4.5 (OUTsurance)
Vet Bill Claims
4Ind. 4.1
Best: 4.3 (OUTsurance)
Comms & Admin
4Ind. 3.9
Best: 4.2 (OUTsurance)
Cover & Exclusions
2.8Ind. 3.2
Best: 3.6 (OUTsurance)
Pricing & Loyalty
2.8Ind. 3.2
Best: 3.4 (OUTsurance)
Overall AI Score3.6
Industry: 3.8Best: 4 (OUTsurance)Agent Quality
4.5
Industry: 4.5Best: 4.5 (OUTsurance)
Vet Bill Claims
4
Industry: 4.1Best: 4.3 (OUTsurance)
Comms & Admin
4
Industry: 3.9Best: 4.2 (OUTsurance)
Cover & Exclusions
2.8
Industry: 3.2Best: 3.6 (OUTsurance)
Pricing & Loyalty
2.8
Industry: 3.2Best: 3.4 (OUTsurance)
Overall AI Score
3.6
Industry: 3.8Best: 4 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
dotsure.co.za
Verified
4.8|7,559 reviews (last 12 months)|#3 in Pet Insurance
TrustIndex9.2
Reply Time9h 60m
NPS66
AI Score3.7
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
D
dotsure.co.za
Verified
#3 in Pet Insurance
4.8|7,559 reviews
TrustIndex9.2
Reply Time9h 60m
NPS66
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
Agent Quality
4.5Ind. 4.5
Best: 4.5 (OUTsurance)
Vet Bill Claims
4Ind. 4.1
Best: 4.3 (OUTsurance)
Comms & Admin
3.6Ind. 3.9
Best: 4.2 (OUTsurance)
Cover & Exclusions
3.2Ind. 3.2
Best: 3.6 (OUTsurance)
Pricing & Loyalty
3.4Ind. 3.2
Best: 3.4 (OUTsurance)
Overall AI Score3.7
Industry: 3.8Best: 4 (OUTsurance)Agent Quality
4.5
Industry: 4.5Best: 4.5 (OUTsurance)
Vet Bill Claims
4
Industry: 4.1Best: 4.3 (OUTsurance)
Comms & Admin
3.6
Industry: 3.9Best: 4.2 (OUTsurance)
Cover & Exclusions
3.2
Industry: 3.2Best: 3.6 (OUTsurance)
Pricing & Loyalty
3.4
Industry: 3.2Best: 3.4 (OUTsurance)
Overall AI Score
3.7
Industry: 3.8Best: 4 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible