Best in Class by Service Theme
Top-ranked Funeral Insurance companies per service quality theme
- Payout Speed
- Best company: OUTsurance
- Score: 4.3/ 5
- Industry average: 2.8
- Empathy & Comms
- Best company: OUTsurance
- Score: 4.6/ 5
- Industry average: 3.4
- Premium Value
- Best company: King Price Insurance
- Score: 3.8/ 5
- Industry average: 2.8
- Sales Practices
- Best company: OUTsurance
- Score: 4.1/ 5
- Industry average: 2.4
- Payout Speed
- Score: 4.3/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 2.8
- Empathy & Comms
- Score: 4.6/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 3.4
- Premium Value
- Score: 3.8/ 5
- Best company: King Price Insurance
- Industry average: Ind. avg 2.8
- Sales Practices
- Score: 4.1/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 2.4
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Funeral Insurance Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
K
4.8|19,544 reviews (last 12 months)|#1 in Funeral Insurance
TrustIndex10
Reply Time1h 11m
NPS65
AI Score3.8
Replied to 90% of negative reviews
Typically takes 15 hours 4 min to reply
K
#1 in Funeral Insurance
4.8|19,544 reviews
TrustIndex10
Reply Time1h 11m
NPS65
Replied to 90% of negative reviews
Typically takes 15 hours 4 min to reply
Payout Speed
3.9Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
4.4Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
3.8Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
3.2Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score3.8
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
3.9
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
4.4
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
3.8
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
3.2
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
3.8
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
O
OUTsurance
Verified
4.8|26,943 reviews (last 12 months)|#2 in Funeral Insurance
TrustIndex10
Reply Time1h 15m
NPS82
AI Score4.1
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
O
OUTsurance
Verified
#2 in Funeral Insurance
4.8|26,943 reviews
TrustIndex10
Reply Time1h 15m
NPS82
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
Payout Speed
4.3Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
4.6Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
3.4Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
4.1Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score4.1
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
4.3
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
4.6
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
3.4
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
4.1
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
4.1
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
I
iWYZE
Verified
4.5|2,845 reviews (last 12 months)|#3 in Funeral Insurance
TrustIndex9.6
Reply Time13m
NPS18
AI Score2.9
Replied to 95% of negative reviews
Typically takes 24 min to reply
I
iWYZE
Verified
#3 in Funeral Insurance
4.5|2,845 reviews
TrustIndex9.6
Reply Time13m
NPS18
Replied to 95% of negative reviews
Typically takes 24 min to reply
Payout Speed
2.3Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
4Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
2.8Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
2.5Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score2.9
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
2.3
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
4
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
2.8
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
2.5
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
2.9
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
dotsure.co.za
Verified
4.8|7,559 reviews (last 12 months)|#4 in Funeral Insurance
TrustIndex9.2
Reply Time9h 60m
NPS66
AI Score3.5
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
D
dotsure.co.za
Verified
#4 in Funeral Insurance
4.8|7,559 reviews
TrustIndex9.2
Reply Time9h 60m
NPS66
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
Payout Speed
3.6Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
4.3Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
3.5Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
2.4Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score3.5
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
3.6
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
4.3
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
3.5
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
2.4
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
3.5
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
1Life
Verified
4.3|1,191 reviews (last 12 months)|#5 in Funeral Insurance
TrustIndex6.3
Reply Time217h 48m
NPS43
AI Score3
Replied to 86% of negative reviews
Typically takes 20 hours 16 min to reply
1
1Life
Verified
#5 in Funeral Insurance
4.3|1,191 reviews
TrustIndex6.3
Reply Time217h 48m
NPS43
Replied to 86% of negative reviews
Typically takes 20 hours 16 min to reply
Payout Speed
3.2Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
3.3Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
3.6Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
1.9Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score3
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
3.2
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
3.3
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
3.6
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
1.9
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
3
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
H
Hollard Life
Verified
2.6|396 reviews (last 12 months)|#6 in Funeral Insurance
TrustIndex4.2
Reply Time9h 2m
NPS-52
AI Score2.2
Replied to 92% of negative reviews
Typically takes 11 hours 3 min to reply
H
Hollard Life
Verified
#6 in Funeral Insurance
2.6|396 reviews
TrustIndex4.2
Reply Time9h 2m
NPS-52
Replied to 92% of negative reviews
Typically takes 11 hours 3 min to reply
Payout Speed
2.4Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
2.3Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
2.2Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
1.8Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score2.2
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
2.4
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
2.3
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
2.2
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
1.8
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
2.2
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
L
Liberty Group South Africa
Verified
1.2|377 reviews (last 12 months)|#7 in Funeral Insurance
TrustIndex2.9
Reply Time15h 52m
NPS-62
AI Score1.4
Replied to 92% of negative reviews
Typically takes 16 hours 7 min to reply
L
Liberty Group South Africa
Verified
#7 in Funeral Insurance
1.2|377 reviews
TrustIndex2.9
Reply Time15h 52m
NPS-62
Replied to 92% of negative reviews
Typically takes 16 hours 7 min to reply
Payout Speed
1.2Ind. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
1.3Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
1.5Ind. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
1.7Ind. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score1.4
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
1.2
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
1.3
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
1.5
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
1.7
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
1.4
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
1.2|262 reviews (last 12 months)|#8 in Funeral Insurance
TrustIndex0
Reply Time5h 33m
NPS-72
AI Score0.9
Replied to 90% of negative reviews
Typically takes 5 hours 43 min to reply
A
#8 in Funeral Insurance
1.2|262 reviews
TrustIndex0
Reply Time5h 33m
NPS-72
Replied to 90% of negative reviews
Typically takes 5 hours 43 min to reply
Payout Speed
N/AInd. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
N/AInd. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
N/AInd. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
N/AInd. 2.4
Best: 4.1 (OUTsurance)
Overall AI Score0.9
Industry: 3Best: 4.7 (Old Mutual Insure)Payout Speed
N/A
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
N/A
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
N/A
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
N/A
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
0.9
Industry: 3Best: 4.7 (Old Mutual Insure)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Cubix Solutions
Verified
4.5|177 reviews (last 12 months)|#9 in Funeral Insurance
TrustIndex0
Reply Time2h 9m
NPS42
Replied to 92% of negative reviews
Typically takes 2 hours 23 min to reply
C
Cubix Solutions
Verified
#9 in Funeral Insurance
4.5|177 reviews
TrustIndex0
Reply Time2h 9m
NPS42
Replied to 92% of negative reviews
Typically takes 2 hours 23 min to reply
Payout Speed
N/AInd. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
3.9Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
N/AInd. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
N/AInd. 2.4
Best: 4.1 (OUTsurance)
Overall AI ScoreN/A
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
N/A
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
3.9
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
N/A
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
N/A
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
N/A
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
Dis-Chem Life (Pty) Ltd
Verified
4.4|217 reviews (last 12 months)|#10 in Funeral Insurance
TrustIndex0
Reply Time2h 48m
NPS68
Replied to 90% of negative reviews
Typically takes 1 hour 32 min to reply
D
Dis-Chem Life (Pty) Ltd
Verified
#10 in Funeral Insurance
4.4|217 reviews
TrustIndex0
Reply Time2h 48m
NPS68
Replied to 90% of negative reviews
Typically takes 1 hour 32 min to reply
Payout Speed
N/AInd. 2.8
Best: 4.3 (OUTsurance)
Empathy & Comms
4.2Ind. 3.4
Best: 4.6 (OUTsurance)
Service Execution
N/AInd. N/A
Best: N/A (N/A)
Premium Value
N/AInd. 2.8
Best: 3.8 (King Price Insurance)
Sales Practices
N/AInd. 2.4
Best: 4.1 (OUTsurance)
Overall AI ScoreN/A
Industry: 2.8Best: 4.1 (OUTsurance)Payout Speed
N/A
Industry: 2.8Best: 4.3 (OUTsurance)
Empathy & Comms
4.2
Industry: 3.4Best: 4.6 (OUTsurance)
Service Execution
N/A
Industry: N/ABest: N/A (N/A)
Premium Value
N/A
Industry: 2.8Best: 3.8 (King Price Insurance)
Sales Practices
N/A
Industry: 2.4Best: 4.1 (OUTsurance)
Overall AI Score
N/A
Industry: 2.8Best: 4.1 (OUTsurance)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible