Dis-Chem Life (Pty) Ltd
Verified Business
Dis-Chem Life (Pty) Ltd
Verified Business
201 Reviews (last 12 months)
Responds in 2 hours 20 min
AI Review Summary
Based on recent customer reviews, Dis-Chem Life (Pty) Ltd demonstrates strong performance in frontline agent interactions, with customers consistently praising named consultants like Bathabile, Regan, and Noluthando for their patience, friendliness, and professionalism. Agent Quality (4.3) is a clear strength. However, recurring complaints about unauthorised debit orders, difficulty cancelling policies, and ignored communications around Pricing, Premiums & Transparency (2.3) and Communication & Responsiveness (3.1) highlight significant operational friction.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name specific agents such as Bathabile, Regan, Noluthando, and Zanele, praising their patience, friendliness, professionalism, and ability to explain policies clearly. This is the strongest pillar of the business.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Funeral Insurance
2 hours 20 minutesAverage Time To Reply
60 NPSRecommended: Very Likely
Replied to 91% of negative reviews
Typically takes less than 1 hour 30 min to reply
TrustIndex
0
Score
Ranking
#9
in Funeral Insurance
Avg Reply
2 hours 20 minutes
NPS Score
60
Recommended: Very Likely
Replied to 91% of negative reviews
Typically takes less than 1 hour 30 min to reply
Review Distribution
4.3|201 Reviews
May '25 - Apr '26
5(75.5%)
4(3.1%)
3(2.5%)
2(1.2%)
1(17.8%)
5(75.5%)
4(3.1%)
3(2.5%)
2(1.2%)
1(17.8%)
Recent reviews (201)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
KM
BT
Boipelo T
1 reviews | Active since Jan 2020
17 Mar 2026, 10:58
Amazing service! The lady that assisted me, Noluthando, was very helpful
Amazing service! The lady that assisted me, Noluthando, was very helpful. She escalated my matter to get the best advice before advising me. She then came back to me, I didn’t have to call back to get feedback. Love the service.
Helpful (0)
|Replies (0)BT
Boipelo T
1 reviews | Active since Jan 2020
17 Mar 2026, 10:58
Amazing service! The lady that assisted me, Noluthando, was very helpful
Amazing service! The lady that assisted me, Noluthando, was very helpful. She escalated my matter to get the best advice before advising me. She then came back to me, I didn’t have to call back to get feedback. Love the service.
0
Replies (0)JM
N
M
Matshidiso
1 reviews | Active since Jan 2020
12 Mar 2026, 08:26
I was assisted by Kgothatso and she gave me a wonderful service
I was assisted by Kgothatso and she gave me a wonderful service. I was assisted professionally and in just few minutes.
Helpful (0)
|Replies (0)M
Matshidiso
1 reviews | Active since Jan 2020
12 Mar 2026, 08:26
I was assisted by Kgothatso and she gave me a wonderful service
I was assisted by Kgothatso and she gave me a wonderful service. I was assisted professionally and in just few minutes.
0
Replies (0)V
W