Dis-Chem Life (Pty) Ltd
Verified Business
|4.5|168 Reviews (last 12 months)|Responds in 2h 26m
Dis-Chem Life (Pty) Ltd
Verified Business
|4.5
168 Reviews (last 12 months)
Responds in 2h 26m
Scores reflect the Overall AI Score for each category
Dis-Chem Life (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Dis-Chem Life (Pty) Ltd earns strong praise for warm, knowledgeable consultants who resolve queries quickly, with named agents like Bathabile, Kgothatso, Phumza and Noluthando repeatedly celebrated. However, a meaningful minority of customers describe serious issues with unauthorised debit orders, cancellation difficulties, refund delays and aggressive sales calls, creating a sharp contrast between front-line service and back-office handling.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 5m
TrustIndex
9.6
Ranking
#5
in Funeral Insurance
Reply Time
2h 26m
NPS Score
62
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 5m
Sep '25 - Aug '26
Based on recent customer reviews, Dis-Chem Life (Pty) Ltd earns strong praise for warm, knowledgeable consultants who resolve queries quickly, with named agents like Bathabile, Kgothatso, Phumza and Noluthando repeatedly celebrated. However, a meaningful minority of customers describe serious issues with unauthorised debit orders, cancellation difficulties, refund delays and aggressive sales calls, creating a sharp contrast between front-line service and back-office handling.
Dis-Chem Life (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.4). Customers consistently name specific consultants such as Bathabile, Kgothatso, Phumza and Noluthando, describing them as patient, professional, empathetic and knowledgeable, often saying agents went the extra mile to resolve queries clearly.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
I have received best service ever ,from KGOTHATSO may God continue to protect her and continue to guide her in life so she can continue helping Customerss like me. She made my call easy than I was expected wow 🩷 Thanks you Kgothatso
1 reviews | Active since Jul 2023
I have received best service ever ,from KGOTHATSO may God continue to protect her and continue to guide her in life so she can continue helping Customerss like me. She made my call easy than I was expected wow 🩷 Thanks you Kgothatso
1 reviews | Active since Feb 2021
Amazing service! I spoke to such a lovely lady named Bathabile. She is so patient and well spoken. I love how she handled the matter, with so much grace and compassion. Thanks B 😊 God Bless.
1 reviews | Active since Feb 2021
Amazing service! I spoke to such a lovely lady named Bathabile. She is so patient and well spoken. I love how she handled the matter, with so much grace and compassion. Thanks B 😊 God Bless.
The most common complaint about Dis-Chem Life (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Pricing, Premiums & Transparency (2.9). Multiple customers report unauthorised debit orders, double debits, premiums taken after cancellation, and protracted refund struggles. Several feel sales agents misrepresented rewards, vouchers and policy terms, eroding trust in the value proposition.
Dis-Chem Life (Pty) Ltd has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 168 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 5 min. Hellopeter has tracked Dis-Chem Life (Pty) Ltd across 287 total reviews. How is the TrustIndex calculated? →