Platinum Life
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Platinum Life consistently impresses with warm, empathetic consultants who go above and beyond, particularly during cancer claims and financial hardship. Customers repeatedly name specific agents who restructured premiums, processed claims swiftly, and treated them with dignity. Some friction exists around aggressive telemarketing, unauthorised debits, and premium increases without clear communication, but the overwhelming sentiment reflects strong human-centred service.
Replied to 88% of negative reviews
Reply time on negative reviews: 2h 5m
TrustIndex
10
Perfect Score
Ranking
#1
in Life Insurance
Reply Time
3h 23m
NPS Score
70
Recommended: Very Likely
Replied to 88% of negative reviews
Reply time on negative reviews: 2h 5m
Jun '25 - May '26
Based on recent customer reviews, Platinum Life consistently impresses with warm, empathetic consultants who go above and beyond, particularly during cancer claims and financial hardship. Customers repeatedly name specific agents who restructured premiums, processed claims swiftly, and treated them with dignity. Some friction exists around aggressive telemarketing, unauthorised debits, and premium increases without clear communication, but the overwhelming sentiment reflects strong human-centred service.
Platinum Life's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name individual consultants like Kathleen, Bianca, Dinette, Juanita and Lee-Anne, describing them as kind, patient, professional and empathetic. Many mention agents going above and beyond, restoring faith in customer service through genuine care and warmth.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
End-to-end verification test after compensation and verify-otp fixes. Generated by Claude E2E subagent. Please ignore this test review. ts=1779441629477
1 reviews | Active since Jan 2020
End-to-end verification test after compensation and verify-otp fixes. Generated by Claude E2E subagent. Please ignore this test review. ts=1779441629477
1 reviews | Active since Jan 2020
My Experience with Platinum Life My experience with Platinum Life has been excellent. They have been very accommodating when it comes to adjusting my monthly payments to suit what I can afford. Their team is always helpful, professional, and willing to assist whenever needed. I truly appreciate their support and outstanding service.
1 reviews | Active since Jan 2020
My Experience with Platinum Life My experience with Platinum Life has been excellent. They have been very accommodating when it comes to adjusting my monthly payments to suit what I can afford. Their team is always helpful, professional, and willing to assist whenever needed. I truly appreciate their support and outstanding service.
1 reviews | Active since Jan 2020
The person was very kind and of grate assistents, very caring.
1 reviews | Active since Jan 2020
The person was very kind and of grate assistents, very caring.
1 reviews | Active since Jan 2020
Best customer care experience I have ever received. Your personel are friendly, clear, and happy to offer their guidance and service. Not once did I feel approached with a negative attitude🌻well done!!
1 reviews | Active since Jan 2020
Best customer care experience I have ever received. Your personel are friendly, clear, and happy to offer their guidance and service. Not once did I feel approached with a negative attitude🌻well done!!
Platinum Life scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Life Insurance, compared to the Life Insurance industry average of 2.9. Their strongest theme is Hardship Support (4.6); their weakest is Sales Practices (3.4). The top AI-rated Life Insurance business on Hellopeter is MiWayLife (4.4). How is the AI Score calculated? →
Platinum Life has a TrustIndex of 10 out of 10 on Hellopeter, based on 14,739 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 2 hours 5 min. Hellopeter has tracked Platinum Life across 43,677 total reviews. How is the TrustIndex calculated? →