Best in Class by Service Theme
Top-ranked Life Insurance companies per service quality theme
- Claims & Payout
- Best company: MiWayLife
- Score: 4.6/ 5
- Industry average: 2.9
- Coverage Disputes
- Best company: OUTsurance
- Score: 3.2/ 5
- Industry average: 1.9
- Hardship Support
- Best company: Platinum Life
- Score: 4.6/ 5
- Industry average: 3.2
- Sales Practices
- Best company: MiWayLife
- Score: 4.4/ 5
- Industry average: 3.2
- Policy Admin
- Best company: MiWayLife
- Score: 4.3/ 5
- Industry average: 2.6
- Claims & Payout
- Score: 4.6/ 5
- Best company: MiWayLife
- Industry average: Ind. avg 2.9
- Coverage Disputes
- Score: 3.2/ 5
- Best company: OUTsurance
- Industry average: Ind. avg 1.9
- Hardship Support
- Score: 4.6/ 5
- Best company: Platinum Life
- Industry average: Ind. avg 3.2
- Sales Practices
- Score: 4.4/ 5
- Best company: MiWayLife
- Industry average: Ind. avg 3.2
- Policy Admin
- Score: 4.3/ 5
- Best company: MiWayLife
- Industry average: Ind. avg 2.6
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Life Insurance Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
P
Platinum Life
Verified
4.9|14,739 reviews (last 12 months)|#1 in Life Insurance
TrustIndex10
Reply Time3h 23m
NPS70
AI Score4.2
Replied to 88% of negative reviews
Typically takes 2 hours 5 min to reply
P
Platinum Life
Verified
#1 in Life Insurance
4.9|14,739 reviews
TrustIndex10
Reply Time3h 23m
NPS70
Replied to 88% of negative reviews
Typically takes 2 hours 5 min to reply
Claims & Payout
4.5Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
4.6Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
3.4Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
4.2Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score4.2
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
4.5
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
4.6
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
3.4
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
4.2
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
4.2
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
K
4.8|19,544 reviews (last 12 months)|#2 in Life Insurance
TrustIndex10
Reply Time1h 11m
NPS65
AI Score3.5
Replied to 90% of negative reviews
Typically takes 15 hours 4 min to reply
K
#2 in Life Insurance
4.8|19,544 reviews
TrustIndex10
Reply Time1h 11m
NPS65
Replied to 90% of negative reviews
Typically takes 15 hours 4 min to reply
Claims & Payout
4.1Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
2.2Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
4Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4.3Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
3Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score3.5
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
4.1
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
2.2
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
4
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4.3
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
3
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
3.5
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
O
OUTsurance
Verified
4.8|26,943 reviews (last 12 months)|#3 in Life Insurance
TrustIndex10
Reply Time1h 15m
NPS82
AI Score3.8
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
O
OUTsurance
Verified
#3 in Life Insurance
4.8|26,943 reviews
TrustIndex10
Reply Time1h 15m
NPS82
Replied to 88% of negative reviews
Typically takes 2 hours 36 min to reply
Claims & Payout
4.4Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
3.2Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
3.4Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
4.2Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score3.8
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
4.4
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
3.2
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
3.4
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
4.2
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
3.8
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
MiWayLife
Verified
4.9|1,102 reviews (last 12 months)|#4 in Life Insurance
TrustIndex9.8
Reply Time2h 40m
NPS74
AI Score4.4
Replied to 95% of negative reviews
Typically takes 4 hours 42 min to reply
M
MiWayLife
Verified
#4 in Life Insurance
4.9|1,102 reviews
TrustIndex9.8
Reply Time2h 40m
NPS74
Replied to 95% of negative reviews
Typically takes 4 hours 42 min to reply
Claims & Payout
4.6Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4.4Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
4.3Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score4.4
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
4.6
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4.4
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
4.3
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
4.4
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
I
iWYZE
Verified
4.5|2,845 reviews (last 12 months)|#5 in Life Insurance
TrustIndex9.6
Reply Time13m
NPS18
AI Score3
Replied to 95% of negative reviews
Typically takes 24 min to reply
I
iWYZE
Verified
#5 in Life Insurance
4.5|2,845 reviews
TrustIndex9.6
Reply Time13m
NPS18
Replied to 95% of negative reviews
Typically takes 24 min to reply
Claims & Payout
2.3Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
1.8Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
3.7Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
3.6Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
3.5Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score3
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
2.3
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
1.8
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
3.7
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
3.6
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
3.5
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
3
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
dotsure.co.za
Verified
4.8|7,559 reviews (last 12 months)|#6 in Life Insurance
TrustIndex9.2
Reply Time9h 60m
NPS66
AI Score3.4
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
D
dotsure.co.za
Verified
#6 in Life Insurance
4.8|7,559 reviews
TrustIndex9.2
Reply Time9h 60m
NPS66
Replied to 94% of negative reviews
Typically takes 10 hours 26 min to reply
Claims & Payout
4Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
2Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
3Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4.3Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
3.5Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score3.4
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
4
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
2
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
3
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4.3
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
3.5
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
3.4
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
BetterSure Financial Consultants
Verified
3.7|428 reviews (last 12 months)|#7 in Life Insurance
TrustIndex7.5
Reply Time15h 6m
NPS9
AI Score2.2
Replied to 94% of negative reviews
Typically takes 12 hours 8 min to reply
B
BetterSure Financial Consultants
Verified
#7 in Life Insurance
3.7|428 reviews
TrustIndex7.5
Reply Time15h 6m
NPS9
Replied to 94% of negative reviews
Typically takes 12 hours 8 min to reply
Claims & Payout
2Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
1.3Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1.4Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score2.2
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
2
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
1.3
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1.4
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
2.2
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
PPS
Verified
3.9|194 reviews (last 12 months)|#8 in Life Insurance
TrustIndex6.9
Reply Time13h 27m
NPS38
Replied to 91% of negative reviews
Typically takes 10 hours 32 min to reply
P
PPS
Verified
#8 in Life Insurance
3.9|194 reviews
TrustIndex6.9
Reply Time13h 27m
NPS38
Replied to 91% of negative reviews
Typically takes 10 hours 32 min to reply
Claims & Payout
2.3Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
N/AInd. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
2Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI ScoreN/A
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
2.3
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
N/A
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
2
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
N/A
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
AllLife
Verified
4.8|4,362 reviews (last 12 months)|#9 in Life Insurance
TrustIndex6.8
Reply Time9h 2m
NPS57
AI Score4
Replied to 64% of negative reviews
Typically takes 9 hours 2 min to reply
A
AllLife
Verified
#9 in Life Insurance
4.8|4,362 reviews
TrustIndex6.8
Reply Time9h 2m
NPS57
Replied to 64% of negative reviews
Typically takes 9 hours 2 min to reply
Claims & Payout
3.8Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
4Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
4.1Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
4.2Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score4
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
3.8
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
4
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
4.1
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
4.2
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
4
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Clientele Life
Verified
3.5|2,190 reviews (last 12 months)|#10 in Life Insurance
TrustIndex6.6
Reply Time10h 55m
NPS-31
AI Score2.6
Replied to 92% of negative reviews
Typically takes 11 hours 12 min to reply
C
Clientele Life
Verified
#10 in Life Insurance
3.5|2,190 reviews
TrustIndex6.6
Reply Time10h 55m
NPS-31
Replied to 92% of negative reviews
Typically takes 11 hours 12 min to reply
Claims & Payout
N/AInd. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
N/AInd. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
N/AInd. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score2.6
Industry: 3Best: 4.7 (Old Mutual Insure)Claims & Payout
N/A
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
N/A
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
N/A
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
2.6
Industry: 3Best: 4.7 (Old Mutual Insure)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
1Life
Verified
4.3|1,191 reviews (last 12 months)|#11 in Life Insurance
TrustIndex6.3
Reply Time217h 48m
NPS43
AI Score2.3
Replied to 86% of negative reviews
Typically takes 20 hours 16 min to reply
1
1Life
Verified
#11 in Life Insurance
4.3|1,191 reviews
TrustIndex6.3
Reply Time217h 48m
NPS43
Replied to 86% of negative reviews
Typically takes 20 hours 16 min to reply
Claims & Payout
3Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
2.1Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
2.9Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
1.9Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1.8Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score2.3
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
3
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
2.1
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
2.9
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
1.9
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1.8
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
2.3
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
H
Hollard Life
Verified
2.6|396 reviews (last 12 months)|#12 in Life Insurance
TrustIndex4.2
Reply Time9h 2m
NPS-52
AI Score1.9
Replied to 92% of negative reviews
Typically takes 11 hours 3 min to reply
H
Hollard Life
Verified
#12 in Life Insurance
2.6|396 reviews
TrustIndex4.2
Reply Time9h 2m
NPS-52
Replied to 92% of negative reviews
Typically takes 11 hours 3 min to reply
Claims & Payout
2.4Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
1.6Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
1.9Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1.5Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score1.9
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
2.4
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
1.6
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
1.9
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1.5
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
1.9
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
Metropolitan Life
Verified
1.6|405 reviews (last 12 months)|#13 in Life Insurance
TrustIndex2.9
Reply Time8h 45m
NPS-38
AI Score1.5
Replied to 91% of negative reviews
Typically takes 8 hours 46 min to reply
M
Metropolitan Life
Verified
#13 in Life Insurance
1.6|405 reviews
TrustIndex2.9
Reply Time8h 45m
NPS-38
Replied to 91% of negative reviews
Typically takes 8 hours 46 min to reply
Claims & Payout
1.4Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
1.5Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
1.7Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
1.5Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1.3Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score1.5
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
1.4
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
1.5
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
1.7
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
1.5
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1.3
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
1.5
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
L
Liberty Group South Africa
Verified
1.2|377 reviews (last 12 months)|#14 in Life Insurance
TrustIndex2.9
Reply Time15h 52m
NPS-62
AI Score1.2
Replied to 92% of negative reviews
Typically takes 16 hours 7 min to reply
L
Liberty Group South Africa
Verified
#14 in Life Insurance
1.2|377 reviews
TrustIndex2.9
Reply Time15h 52m
NPS-62
Replied to 92% of negative reviews
Typically takes 16 hours 7 min to reply
Claims & Payout
1Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
1.2Ind. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
1.5Ind. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
1.5Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score1.2
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
1
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
1.2
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
1.5
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
1.5
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
1.2
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
1.2|262 reviews (last 12 months)|#15 in Life Insurance
TrustIndex0
Reply Time5h 33m
NPS-72
AI Score0.9
Replied to 90% of negative reviews
Typically takes 5 hours 43 min to reply
A
#15 in Life Insurance
1.2|262 reviews
TrustIndex0
Reply Time5h 33m
NPS-72
Replied to 90% of negative reviews
Typically takes 5 hours 43 min to reply
Claims & Payout
N/AInd. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
N/AInd. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
N/AInd. 2.6
Best: 4.3 (MiWayLife)
Overall AI Score0.9
Industry: 3Best: 4.7 (Old Mutual Insure)Claims & Payout
N/A
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
N/A
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
N/A
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
0.9
Industry: 3Best: 4.7 (Old Mutual Insure)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
Discovery Life
Verified
1.4|126 reviews (last 12 months)|#16 in Life Insurance
TrustIndex0
Reply Time13h 56m
NPS-82
Replied to 78% of negative reviews
Typically takes 14 hours 42 min to reply
D
Discovery Life
Verified
#16 in Life Insurance
1.4|126 reviews
TrustIndex0
Reply Time13h 56m
NPS-82
Replied to 78% of negative reviews
Typically takes 14 hours 42 min to reply
Claims & Payout
N/AInd. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
N/AInd. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
1.3Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI ScoreN/A
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
N/A
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
N/A
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
1.3
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
N/A
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
Dis-Chem Life (Pty) Ltd
Verified
4.4|217 reviews (last 12 months)|#17 in Life Insurance
TrustIndex0
Reply Time2h 48m
NPS68
Replied to 90% of negative reviews
Typically takes 1 hour 32 min to reply
D
Dis-Chem Life (Pty) Ltd
Verified
#17 in Life Insurance
4.4|217 reviews
TrustIndex0
Reply Time2h 48m
NPS68
Replied to 90% of negative reviews
Typically takes 1 hour 32 min to reply
Claims & Payout
N/AInd. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
2.5Ind. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
3Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI ScoreN/A
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
N/A
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
2.5
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
3
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
N/A
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
A
Absa Life
Verified
3.2|141 reviews (last 12 months)|#18 in Life Insurance
TrustIndex0
Reply Time20h 42m
NPS-37
Replied to 100% of negative reviews
Typically takes 31 hours 49 min to reply
A
Absa Life
Verified
#18 in Life Insurance
3.2|141 reviews
TrustIndex0
Reply Time20h 42m
NPS-37
Replied to 100% of negative reviews
Typically takes 31 hours 49 min to reply
Claims & Payout
1.5Ind. 2.9
Best: 4.6 (MiWayLife)
Coverage Disputes
N/AInd. 1.9
Best: 3.2 (OUTsurance)
Hardship Support
N/AInd. 3.2
Best: 4.6 (Platinum Life)
Sales Practices
N/AInd. 3.2
Best: 4.4 (MiWayLife)
Policy Admin
2Ind. 2.6
Best: 4.3 (MiWayLife)
Overall AI ScoreN/A
Industry: 2.9Best: 4.4 (MiWayLife)Claims & Payout
1.5
Industry: 2.9Best: 4.6 (MiWayLife)
Coverage Disputes
N/A
Industry: 1.9Best: 3.2 (OUTsurance)
Hardship Support
N/A
Industry: 3.2Best: 4.6 (Platinum Life)
Sales Practices
N/A
Industry: 3.2Best: 4.4 (MiWayLife)
Policy Admin
2
Industry: 2.6Best: 4.3 (MiWayLife)
Overall AI Score
N/A
Industry: 2.9Best: 4.4 (MiWayLife)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible