Clientele Life
Verified Business
Clientele Life
Verified Business
1,864 Reviews (last 12 months)
Responds in 10 hours 51 min
AI Review Summary
Based on recent customer reviews, Clientele Life presents a deeply polarised customer experience. While many customers praise the warmth, patience, and professionalism of individual call centre consultants, the business faces severe criticism around unauthorized debit orders, misleading field agents, and difficulties cancelling policies. Pricing transparency and claims handling are significant pain points that overshadow the strong agent interactions many customers describe.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name specific consultants like Busisiwe Ncube, Kabelo More, Mahlodi Masopoga, and Shihlamariso Shiburi with high praise for patience, empathy, and professionalism during calls.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.4Trustindex Rating
#8Ranked In Life Insurance
10 hours 51 minutesAverage Time To Reply
-33 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 11 hours 7 min to reply
TrustIndex
7.4
Score
Ranking
#8
in Life Insurance
Avg Reply
10 hours 51 minutes
NPS Score
-33
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 11 hours 7 min to reply
Review Distribution
3.4|1,864 Reviews
May '25 - Apr '26
5(54.4%)
4(6.4%)
3(1.9%)
2(1.2%)
1(36.1%)
5(54.4%)
4(6.4%)
3(1.9%)
2(1.2%)
1(36.1%)
Recent reviews (1,864)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Princess N
1 reviews | Active since Jan 2020
19 Mar 2026, 05:21
Life cover
I was approached by clientele workers when I was passing their desk they explained their their life covers, medical aid etc i was interested I signed up when it was date to deduct they deducted more than what we agreed on when I went back at the mall the lady said it’s a joining fee okay I told her I want to cancel she said she can’t help I went to my bank to reverse they said I should write an email or call clientele I tried that with no clear response or help they continue deduct the money for good 4 months than it’s stopped now I want my money back that was deducted after i have cancelled
Helpful (0)
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Princess N
1 reviews | Active since Jan 2020
19 Mar 2026, 05:21
Life cover
I was approached by clientele workers when I was passing their desk they explained their their life covers, medical aid etc i was interested I signed up when it was date to deduct they deducted more than what we agreed on when I went back at the mall the lady said it’s a joining fee okay I told her I want to cancel she said she can’t help I went to my bank to reverse they said I should write an email or call clientele I tried that with no clear response or help they continue deduct the money for good 4 months than it’s stopped now I want my money back that was deducted after i have cancelled
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Replies (0)JS
John S
1 reviews | Active since Jan 2020
18 Mar 2026, 19:48
Clientele Life is *****ing pensioners money
My uncle is a pensioner @72 years old dependent on social grant. He was approached by someone who claimed to be from Two Mountains running a promotion to assist senior citizens with grocery voucher. The individual took his ID number under the presence that he was going to register him for the R1000 free grocery voucher. He never received any voucher instead, he noticed that his social grant was lower than usual in January 2026. In February 2026 the money was deducted again and he decided to go to social grant administrators to find out what is going on. To his surprise, he learned that he has a social grant stop order for a Clientele Life policy. After several attempts to assist him, I finally managed to get the policy opened withought his knowledge cancelled. Clientele Life refuses to refund him two debit orders already taken from him even after establishing that he did not take up a policy nor did he know that he had a policy opened under his name, worse part *****ing money from his social grant. It makes me sick to learn that a company of this magnitude is *****ing from the most vulnerable people in the country. I also wonder on how many helpless senior citizens are affected by this **** of R1000 free voucher for groceries from Two Mountains.
Helpful (0)
|Replies (0)JS
John S
1 reviews | Active since Jan 2020
18 Mar 2026, 19:48
Clientele Life is *****ing pensioners money
My uncle is a pensioner @72 years old dependent on social grant. He was approached by someone who claimed to be from Two Mountains running a promotion to assist senior citizens with grocery voucher. The individual took his ID number under the presence that he was going to register him for the R1000 free grocery voucher. He never received any voucher instead, he noticed that his social grant was lower than usual in January 2026. In February 2026 the money was deducted again and he decided to go to social grant administrators to find out what is going on. To his surprise, he learned that he has a social grant stop order for a Clientele Life policy. After several attempts to assist him, I finally managed to get the policy opened withought his knowledge cancelled. Clientele Life refuses to refund him two debit orders already taken from him even after establishing that he did not take up a policy nor did he know that he had a policy opened under his name, worse part *****ing money from his social grant. It makes me sick to learn that a company of this magnitude is *****ing from the most vulnerable people in the country. I also wonder on how many helpless senior citizens are affected by this **** of R1000 free voucher for groceries from Two Mountains.
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Lebogang M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:47
I was assisted by Khanyisile with an account query on my policy, she really listened and helped me resolve my issue without a fuss
I was assisted by Khanyisile with an account query on my policy, she really listened and helped me resolve my issue without a fuss. She was also friendly and polite throughout the call! Awesome service babes!
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:47
I was assisted by Khanyisile with an account query on my policy, she really listened and helped me resolve my issue without a fuss
I was assisted by Khanyisile with an account query on my policy, she really listened and helped me resolve my issue without a fuss. She was also friendly and polite throughout the call! Awesome service babes!
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Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:25
Clientele life -****
They deducted my money without my consent and for insurance that i don't know not even sure who is covered there.
Helpful (0)
|Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:25
Clientele life -****
They deducted my money without my consent and for insurance that i don't know not even sure who is covered there.
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