CL
Clientele Life
Verified Business
CL
AI Review Summary
Based on recent customer reviews, Clientele Life is facing significant customer dissatisfaction, with a recurring theme being unauthorized debit orders linked to policies customers say they never knowingly signed up for. Customers consistently mention aggressive field agents at malls and events allegedly misrepresenting offers as free vouchers or data collection. Complaints also highlight extreme difficulty cancelling policies, unresponsive call centres, long IVR queues, and ignored emails. Claims handling, particularly funeral policy payouts, is described as slow and poorly communicated, leaving grieving families without timely resolution or empathetic support.
Performance(last 12 months):
TrustIndex
8.1
Ranking
#9
in Life Insurance
NPS Score
-20
Recommended: Unlikely
Review Distribution
3.7|2,269 Reviews
Jul '25 - Jun '26
Recent reviews (2,269)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 12:43
Clientele wont stop bothering people.
I have told them to stop phoning me I am not interested in any policies, they just ignore it and keep on phoning. I also asked them to remove my number from their system without eany success 😡😡😡😡
Helpful (0)
|Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 12:43
Clientele wont stop bothering people.
I have told them to stop phoning me I am not interested in any policies, they just ignore it and keep on phoning. I also asked them to remove my number from their system without eany success 😡😡😡😡
0
Replies (2)A
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 12:10
Perks account
I stopped this people from debting my account a month ago I have been calling them and telling them to cancel the perks account but they are still debiting my account even though I don’t use the perks account they have been debting me since last year they keep on taking 170s in my account even on Tuesday I told them to cancel my account but they keep on debiting my account and their debt orders cannot be reversed they took my last my money for transport I had to lend money I’d like this people to pay back all the money because I do not even use their perks
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 12:10
Perks account
I stopped this people from debting my account a month ago I have been calling them and telling them to cancel the perks account but they are still debiting my account even though I don’t use the perks account they have been debting me since last year they keep on taking 170s in my account even on Tuesday I told them to cancel my account but they keep on debiting my account and their debt orders cannot be reversed they took my last my money for transport I had to lend money I’d like this people to pay back all the money because I do not even use their perks
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 10:51
Silindile Mthethwa assisted me with a claim number 690008243
Silindile Mthethwa assisted me with a claim number 690008243. My experience was exceptional as I was stressing a lot and she calm me down with her sweet voice. I really appreciate her support through this difficult time.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 10:51
Silindile Mthethwa assisted me with a claim number 690008243
Silindile Mthethwa assisted me with a claim number 690008243. My experience was exceptional as I was stressing a lot and she calm me down with her sweet voice. I really appreciate her support through this difficult time.
0
Replies (1)A
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 10:27
Khanyisile was very professional and patient with me
Khanyisile was very professional and patient with me. The first to solve my issue simply my explaining how things work so we know what to change. A delightful experience
Helpful (0)
|Replies (1)A
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